Patient Rights & Responsibilities - PIH Health - Whittier, CA

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California Patient Rights & Responsibilities

Your Rights and Responsibilities as a Patient

You have the right to:

  • Exercise these rights without regard to age, race, ancestry, language, creed, religion, gender, sexual orientation, marital status, citizenship, voter status, physical or mental disability, cultural or economic, educational background, or the source of payment for care. You may wear personal clothing and other religious items as long as they do not interfere with diagnostic procedures or treatments
  • Considerate and respectful care and to be comfortable.
  • Know the name of the physician who has primary responsibility for coordinating your care, and the names and professional relationships of other physicians and professionals who will see you. You have the right to a second opinion or consultation with a medical specialist at your own expense.
  • Receive information about your health status, the course of treatment and prospects for recovery in terms that you can understand. You will be informed about outcomes of care and treatment, including unanticipated outcomes.
  • Receive information about any proposed treatment or procedure in order to give informed consent, or to refuse this course of treatment. This information will include a description of the procedure or treatment, medically significant risks involved in the treatment, alternate courses of treatment, or non-treatment.
  • Know the names of the persons who will provide all procedures or treatments, except in emergencies, and to be advised as to the reason for the presence of any individual.
  • Participate actively in decisions regarding medical care. This includes the right to refuse treatment to the extent permitted by law. You do not have the right to receive treatments or services deemed medically unnecessary or inappropriate.
  • Consult with a member of the hospital ethics committee regarding ethical questions and concerns.
  • Formulate advance directives and appoint a surrogate to make health care decisions on your behalf to the extent permitted by law.
  • Have your personal privacy respected. Visitors may be asked to leave prior to an examination, and when treatment issues are being discussed. Privacy curtains should be used. Case discussion, consultation, examination, and treatment are confidential and should be conducted discreetly. Any individual who believes his or her rights granted by the Health Insurance Portability and Accountability Act (HIPAA) Privacy regulations or any other state or federal laws dealing With privacy and confidentiality of health information have been violated may file a complaint regarding the alleged privacy violation to the Hospital’s Privacy Officer 562.698.0811, Ext. 3690.
  • Expect confidentiality of all communications and records pertaining to your care and stay in the hospital. Medical records will not be made available to anyone not directly concerned with your care without your written permission (e.g., the terms and conditions of service), except to the extent permitted by law.
  • Access to information contained in your clinical records within a reasonable time frame (except in certain circumstances defined by law).
  • Obtain reasonable responses to any reasonable request made for service.
  • Designate visitors of your choosing, whether or not the visitor is related by blood or marriage, unless no visitors are allowed or the visitor is considered to be disruptive and/or an endangerment to you or others.
  • Be free from restraints and seclusion of any form used as a means of coercion, discipline, convenience, or retaliation by staff.
  • Receive care in a safe setting, to be free from all forms of abuse, harassment, neglect, or exploitation.
  • Receive assessment and appropriate management of pain, including the right to accept or reject any or all modalities to relieve pain, and to be informed that there are physicians who specialize in the treatment of pain.
  • Be provided with information about accessing protective services (that is guardianship and advocacy services, conservatorship, and child or adult protective services).
  • Leave the hospital against the advice of physicians, to the extent permitted by law.
  • Reasonable continuity of care and to know in advance the time and location of all appointments, as well as the identity of persons providing the care.
  • Be advised if the hospital or your physician proposes to engage in, or perform ,human experimentation affecting your care or treatment. You have the right to refuse to participate in research projects.
  • Be informed of continuing health care requirements following discharge from the hospital or after an outpatient visit.
  • Examine and receive an explanation of the bill regardless of the source of payment.
  • Know the rules and policies that apply to your conduct while a patient.
  • • Have these patient rights apply to the person who has legal responsibility to make decisions regarding medical care on your behalf.
  • Receive the services of an interpreter in your language, free of charge. Please call Nursing Administration at 562.698.0811, Ext. 2501, for translation and Sign Language services.
  • File a grievance/complaint about care, service, discrimination, abuse or neglect based on physical or mental disability and be informed of the action taken, with the assurance that your future access to health care will not be affected. You may file a complaint with:

PIH Health Hospital – Nursing Administration at 562.698.0811, Ext. 12501

In the event that no resolution can be reached, you may file a grievance with:
LA County Department of Health Services-Public Health
313 N. Figueroa St.
Los Angeles, CA 90012,

or

Joint Commission on Accreditation of Healthcare Organizations
Office of Quality Monitoring
One Renaissance Boulevard
Oakbrook Terrace, IL 60181
800.994.6610

You have the responsibility to:

  • Make informed decisions. Gather as much information as you need. You may be asked to consent in writing to certain tests, procedures, or operations. Ask questions to fully understand each document you are asked to sign.
  • Understand your treatment plans. If you do not understand the explanation of your medical condition or treatment, ask such questions as:

Why is a treatment recommended?
What are the potential benefits or risks?
What side effects are involved?
What alternatives are available?
Will the treatment cause discomfort or pain?

  • Follow the treatment plan. Tell the doctor if you cannot follow the treatment plan and why you cannot. You have the right to refuse treatment, but it is wise to discuss the consequences of refusing treatment or of selecting alternative treatment(s) not recommended by your medical team. You do not have the right to receive treatment that is considered medically unnecessary or inappropriate.
  • Be honest. Give an accurate and complete medical history and report any changes in your health to your medical practitioner. This includes reporting your degree of pain and the effects or limitations to pain treatment.
  • Ensure that the hospital has a copy of your Advance Directives. You may
  • Express your wishes verbally to hospital staff.
  • Show respect and consideration for other patients and staff. Follow rules and regulations.
  • Be considerate of others by allowing privacy, limiting visitors, refraining from smoking, and maintaining a quiet atmosphere. Telephones, televisions, radios, and lights should be used in a manner agreeable to others.
  • Respect the property of others and of the hospital. Recognize the effect of lifestyle on your personal health.
  • Report observations of safety risks, care problems, and unexpected changes in your condition and ask your family to do the same.
  • Provide information for insurance and work with the hospital to arrange
  • payment of bills in a timely manner.

Patient Grievances & Complaints

Patients have the right file a grievance/complaint about care, service, discrimination, abuse or neglect based on physical or mental disability and be informed of the action taken, with the assurance that your future access to health care will not be affected. You may file a complaint with:

PIH Health Hospital – Nursing Administration at 562.698.0811, Ext. 12501

In the event that no resolution can be reached, you may file a grievance with:

LA County Department of Health Services-Public Health
313 N. Figueroa St.
Los Angeles, CA 90012

or

Joint Commission on Accreditation of Healthcare Organizations
Office of Quality Monitoring
One Renaissance Boulevard
Oakbrook Terrace, IL 60181
1.800.994.6610

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