Rely on PIH Health for a wide range of medical procedures. When you need to stay at one of our hospitals, we do all we can to make your experience as comfortable as possible. You benefit from advanced medical technology, our emphasis on quality and patient safety and our compassionate and caring medical experts.
Review your insurance coverage, and make sure you’re ready to pay your copay or deductible. If you have questions about your coverage, call your insurance company before your hospital stay.
What To Bring
For hospital admission, you need:
- Photo identification such as a driver’s license or California ID card
- A list of all medications you currently take; do not bring medications with you
- All insurance cards
- Medical records, if your doctor has asked for them
- Living will or other advance directives, if you have them
- A check or credit card for deductibles, copayments or deposits
For your stay, you need:
- Personal care items, such as shampoo, toothpaste and toothbrush
- Bathrobe and slippers or socks
- A list of all medications you currently take, including doses and schedules; do not bring medications with you
- Eyeglasses, dentures, hearing aids or any other assistive device you may need
- Clothes to wear when you go home
For your safety, all plug-in electrical devices (shaver, hair dryer, etc.) must be approved before use. To have your devices checked for approval, call Ext. 12100.
What NOT to Bring
- Jewelry, watches or other valuable items such as iPods or MP3 players
- Anything that might be easily lost or misplaced
- Please ask to have any cash, checks or credit cards stored in the Cashier's Office
You bring valuables at your own risk. PIH Health does not accept responsibility for items of value. Any valuables you bring must be stored in a safe in the Cashier’s Office.
Lost & Found
If you lose something while you’re with us, notify a care team member immediately. We will make every effort to locate it. Our Lost and Found Department keeps all items turned in for 90 days. To ask about lost items, call Ext. 12459.
Preparing for Your Procedure
To help you get ready for your procedure, your doctor’s office will give you specific instructions for how to prepare. You’ll also want to:
Hospital Medical Team
At the hospitals of PIH Health, we take a team approach to your care. That means our highly trained professionals from many medical specialties work together to focus on your specific situation. All members of your healthcare team welcome your questions and want to hear about your concerns.
Guiding your diagnosis and treatment are PIH Health’s medical staff physicians. You benefit from their extensive expertise—they successfully completed many years of schooling, additional medical residency training and demanding examinations in their particular medical field. While you’re in the hospital, you can expect a visit each day from at least one of the doctors on your team. Find a PIH Health physician in our directory.
Hospitalists & Intensivists
Hospitalists and intensivists are the doctors who specialize in caring for you 24/7 while you’re in the hospital at PIH Health. They’re experts in our hospital services, and they coordinate care based on your specific needs. They monitor your condition and quickly make any necessary changes in your treatment. Our hospitalists also stay in touch with your primary care/family doctor and other members of your healthcare team.
Our pediatric hospitalists specialize in working within the hospital to provide exceptional care 24/7 for our youngest patients. They collaborate with your primary care doctor to ensure your child receives the best possible care around the clock. And they’re here to help in case of emergency or when children arrive in the emergency room.
If your hospital stay requires intensive care—the most complex level of care offered—you’re in good hands at the hospitals of PIH Health. That’s because your care will be guided 24/7 by our intensivists, the doctors who are specially trained and certified in critical care medicine. You benefit from this exceptional level of care through fewer complications and better overall results.
While you stay with us, your healthcare team members also may include:
- Registered nurses
- Respiratory therapists
- Case managers
- Social workers
- Occupational therapists
- Physical therapists
- Housekeeping staff
- Financial counselors
- Business office personnel
Rapid Assessment Teams
Because small but important changes in your health condition can happen at any time, PIH Health created Rapid Assessment Teams to respond quickly. Their prompt assessment and treatment at your bedside—or wherever it’s needed—helps keep your situation on track for the best outcome possible.
PIH Health’s Rapid Assessment Teams include critical care experts such as registered nurses, physicians, respiratory therapists and pharmacists. As they perform the evaluation, they “think aloud” to help everyone understand how decisions are made in complex situations.
VHA, Inc., a national healthcare provider group, recognizes PIH Health for implementing Rapid Assessment Teams as a way to provide safer and more effective care.
Are you inside the hospital and concerned about the health status of a loved one or yourself? Call Ext. 12999 and ask for the Rapid Assessment Team.
Advanced Technology Helps in Your Care
PIH Health uses many kinds of advanced medical technology for your diagnosis and treatment. We also look for new ways to help you get better faster and return to the life you love as quickly as possible. While many of these important services operate behind the scenes, they support our staff and ensure you receive exceptional care.
Our advanced technologies include:
- eMD – Our electronic medical records system; creates a secure, digital version of your medical chart; gives everyone on your care team access to the same information; improves quality of care; helps ensure your safety
- Direct supply delivery – Hospitalwide system of pneumatic tubes; quickly delivers valuable supplies to patient areas; allows our medical professionals to spend more time caring for you
- Vocera – Hands-free electronic communication system for PIH Health staff; allows your caregivers to talk with each other from anywhere in the hospital, including your bedside, for rapid consultation and fast action
Getting Ready to Go Home
As you get ready to go home, your PIH Health care team helps you make a smooth transition. We share reports about your progress, including results and images, with your primary care doctor. We also recommend follow-up care that can help you make the best possible recovery. Generally, you’ll receive instructions on diet, medications, activity level, and when to make your next doctor’s appointment.
Leaving the Hospital
You need to make arrangements for an adult family member, caregiver or friend to take you home, whether they pick you up in a personal car or accompany you in a shuttle or taxicab. Drivers with personal cars should park in the visitor’s parking area until you’re ready to leave the hospital.
Be sure to take all your personal belongings with you when you leave, including flowers and gifts you may have received during your stay. A hospital volunteer or staff member will escort you in a wheelchair to the front entrance of the hospital, where you may be picked up for your ride home.
Care After Hospital Discharge
When you choose PIH Health hospitals for your healthcare procedures, you also have access to our social workers and discharge planners. These compassionate professionals can help with planning for your care after you leave the hospital. We understand and respect the variety of social, cultural and religious factors that contribute to your individual response to illness and your approach to using healthcare resources. Our services include:
- Identifying available healthcare resources
- Explaining policies to you and your family members and caregivers
- Arranging for post-hospital services at another facility or in your home
- Providing referrals to healthcare and community resources so you and your family can receive needed follow-up care, including insurance and finance issues, as well as interpersonal and communication problems
- Coordinating with insurance companies for benefits such as home health care, medical equipment and outpatient services
- Explaining advance directives and end-of-life care issues
Between Hospital and Home
Maybe you’re ready to leave the hospital, but you need additional care before you’re comfortable going home. Our R.C. Baker Foundation Transitional Care Unit (TCU)—located inside the hospital—provides short-term, personalized care. We help manage your medical condition and connect you with rehabilitation services so you’re better prepared to return home or make the transition to other specialized care.
Ask your nurse to contact our Social Services team for more information about these and other ways we can help you, your family and caregivers, including:
Our Patient Services representatives can help you find information and solve problems. We also connect you with PIH Health doctors and services.