Positively impacting healthcare one patient experience note at a time

NRC Health - By Irene Byrner, Patient Experience Specialist, PIH Health. Two years ago, I embarked on a journey that transformed not only my perspective on patient care but also positively impacted morale within PIH Health. Inspired by the simple yet profound impact of handwritten notes, I started to send personalized messages to doctors and staff based on real, positive feedback from patients.