NRC Honors PIH Health With Excellence Award for Ninth Consecutive Year

Published on August 31, 2018

National Research Corporation Honors PIH Health With Excellence Award for Ninth Consecutive Year

PIH Health Whittier Hospital was awarded the National Research Corporation’s (NRC) Excellence Award for the ninth consecutive year at the 2018 NRC Health Symposium in San Diego, Calif. on Sunday August 26, 2018. The hospital was also presented with the Consumer Loyalty Award

The Excellence Award recognizes healthcare organizations for their dedication to improving the patient experience. PIH Health was selected from NRC’s extensive database of members ranging from small specialty hospitals to large multi-hospital systems. The organization was recognized as a top performer in the category of large hospitals with 300-plus beds. Award recipients were selected based on their achievement status within the categories that patients have identified as being most important to the quality of their care. 

The Consumer Loyalty Award recognizes U.S. hospitals for success at garnering and retaining patient loyalty. The award is based on NRC’s consumer loyalty study, which surveyed more than 310,000 households across the country from June 2017 through May 2018. 

“Quality care for our patients has always been the top priority for PIH Health and we are honored to receive these awards,” said James R. West, PIH Health president and chief executive officer. “PIH Health continues to utilize NRC Health’s measurement and quality improvement solutions to identify different methods of improving patient care. At PIH Health, we always put our patients first.”  

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