PIH Health Recognized by NRC for Exceptional Consumer Loyalty
Whittier, Calif. (August 24, 2020) – PIH Health Whittier Hospital was named to the third-annual NRC Health Top 100 Consumer Loyalty list, the first and only loyalty-based hospital rankings that recognize the top U.S. healthcare organizations for earning exceptional loyalty ratings from their patient populations.
PIH Health Whittier Hospital was selected based on results from NRC Health’s Market Insights survey, the largest database of healthcare consumer responses in the country. From April 2019 to March 2020, NRC Health surveyed more than 310,000 households in the contiguous U.S. to measure consumer engagement with community healthcare brands.
“PIH Health Whittier Hospital and the other hospitals recognized in this year’s Consumer Loyalty Awards are at the forefront of delivering patient-centric care, which is more important than ever in this new normal in healthcare,” said Helen Hrdy, Chief Growth Officer at NRC Health. “We are proud to recognize these industry-leading organizations and the commitments they hold to their patients and improving the complete care journey now and moving forward.”
For nearly four decades, NRC Health has helped healthcare organizations illuminate and improve the moments that matter most to patients, residents, physicians, nurses, and staff.
“It is truly an honor to be a 2020 award recipient,” said James West, PIH Health President and Chief Executive Officer. “We applaud the dedicated and passionate individuals on our team at PIH Health. This Consumer Loyalty award is a testament to their commitment to our patients and their families, and is precisely the reason why our communities continue to turn to us as the source of the outstanding patient-centered care that they know and trust.”
Winning organizations were publicly announced on Monday, August 24 during the virtual 26th Annual NRC Health Symposium. A complete list of winners can be found at https://nrchealth.com/NRCHealthTop100Loyalty.