COVID-19 Information and Resources - PIH Health

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COVID-19 Information and Resources

Last updated: 7/6/2020

Attention: PIH Health is no longer a LA County testing site. To find a COVID-19 testing site
near you, please visit

We understand that members of our community are concerned about the risk of exposure to the coronavirus, also known as COVID-19.

Like many other hospitals, we care for patients with infectious diseases frequently and are well prepared to provide them with the best and appropriate care while ensuring the safety of our staff, patients and visitors. We have a world class Infection Prevention team leading our efforts, which includes education, training and drills so that our clinicians have the information, tools and communication systems to properly screen and isolate patients for infectious conditions.

PIH Health clinicians are communicating with and are working in tandem with our partners at the Los Angeles County Department of Public Health (LACDPH), California Department of Public Health (CDPH), and Centers for Disease Control and Prevention (CDC) to stay up to date on this evolving situation.

Don’t Let this Virus Delay Your Medical Care

Many members of our community have health issues that are unrelated to the Coronavirus (COVID-19), and yet they are ignoring symptoms, canceling follow-up imaging tests, or delaying care due to a fear of seeking medical treatments at a physician office, urgent care center or Emergency Department. Delaying needed medical attention can potentially be detrimental to your health.

How We Keep You Safe at PIH Health

  • Everyone will be screened (not tested) for COVID-19 and required to wear a simple mask before entering PIH Health facilities.
  • Patients suspected of having COVID-19 are separated from all other patients. There is a separate entrance for COVID-19 emergency care, and designated closed floors for in-patient hospital care.
  • Emergency Department lobbies and medical office waiting rooms have been modified to allow for social distancing.
  • Telehealth has been implemented for the majority of primary care and specialty care appointments at PIH Health physician offices, however you can still make an in-person appointment if that is needed.
  • We follow the highest standards of infection prevention and sanitation practices.

Anonymous Patient Comments about Recent Visits

“During something like this pandemic. I was extremely impressed at how quickly I moved through the emergency room process and how I felt safe. I appreciated that a great deal. So thank you to PIH Health ER, and I'm so grateful for those providers who are there to care for me when it wasn't a COVID-19 problem. Thank you again.”

“My experience at PIH Health Whittier Hospital was wonderful! After not feeling well for a few days (B/P), and I was scared going to the ER because of the COVID-19 virus. BUT, upon arriving they setup a tent outside, they asked questions related to the virus changed my mask, then I was allowed into the ER lobby. That made me feel a bit more at ease, since I am an older woman with diabetes and hypertension. I had not left my home for 14 days. The staff was very professional and comforting, from the ER tech's, nurses and doctors, true heroes!! I was really nervous and scared. My stay in ER department was quick (3 hours), my family was very happy to see me come home safe and fast! I am so proud and thankful PIH Health is in our community, they are amazing with their care, professionalism and knowledge to take great care of us every day! THANK YOU PIH HEALTH!! TRUE HEROES!”

“The staff was remarkable, especially during these difficult times if dealing with the COVID-19 virus. They are our heroes!”

“I was a little hesitant of going to the hospital for a CT Scan. Concerned about going because of the Coronavirus. However, I was amazed at how well everyone trying to enter the hospital was nicely greeted and screened. Right away, I felt comfortable going inside to the Radiology Department. Everyone was helpful, patient, kind and understanding. Thank you PIH Health for giving me peace of mind and for the precautions, you take to serve and protect our community. May God bless each and every one of you for your service. You are appreciated!”

Face Masks

Use of Face Masks at PIH Health Facilities

PIH Health is taking additional steps to align with the updated Los Angeles County Health Order and CDC infection control guidance and will require all visitors and patients to wear a simple mask while in a PIH Health building. Visitors and patients entering a PIH Health building will be provided one simple mask when entering.

Use of Face Masks in Public Areas

The CDC recommends wearing cloth face coverings in public settings where other social distancing measures are difficult to maintain (e.g., grocery stores and pharmacies), especially in areas of significant community-based transmission. Read more about using cloth masks from the CDC.

More Information

  • Patient care and safety are the absolute top priority at PIH Health. If you have questions about your medical care, please contact your primary care provider or the specialist directing your care.
  • Temporary Visiting Hours
  • Community Resources
  • PIH Health Physicians is offering TeleHealth for certain types of appointments through the patient portal. Sign up for the My PIH Health patient portal.
  • PIH Health has declared a Code Triage Internal in response to the current status of Coronavirus. Using the Hospital Incident Command System (HICS) allows us to increase our situational awareness and escalate our response in a unified manner. Invoking the HICS system provides access to local, state and federal resources.

Background information

  • The Centers for Disease Control and Prevention (CDC) is closely monitoring an outbreak of respiratory illness caused by a novel (new) coronavirus first identified in Wuhan, Hubei Province, China.
  • Cases have been identified in a growing number of other international locations, including the United States. There are ongoing investigations to learn more.
  • Coronavirus (COVID-19) can be spread through person-to-person transmission.
  • The official name of the virus/disease is SARS-CoV-2 and the disease is called COVID-19. This is decided by the Center for Disease Control (CDC) and World Health Organization (WHO).
  • This is a novel (previously unknown) virus that public health officials are still learning about. Please refer to the CDC website for more information at
  • A vaccine is being developed but it is expected to be at least 12+ months away.

Telehealth Visits

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PIH Health Physicians is now offering telehealth visits via the patient portal.

Register now!

Don't Ignore Your Health

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View this important message from Dr. Yong Park, a physician at PIH Health.

Maintaining Good Health

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Dr. Beckham explains how PIH Health is working to keep you safe when you visit your doctor. View the video.

Coronavirus (COVID-19)

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What You Need to Know