COVID-19 Information and Resources

COVID-19 Information

Caring for You Safely

last updated 1/13/22

PIH Health falls under the jurisdiction of Los Angeles County Department of Public Health (LACDPH) and California Division of Occupational Safety and Health (CAL/OSHA). We follow guidance from all regulatory bodies as we care for our patients and community. Our clinicians collaborate with the regulatory bodies and the Centers for Disease Control and Prevention (CDC) to stay up to date on this evolving situation.

Visitor Guidelines

Temporary Visiting Hours

The California Department of Public Health issued a state order requiring all hospital visitors to provide proof of vaccination status or proof of a negative COVID-19 test within the last 72 hours prior to entering the hospital. To comply with these state requirements and to help keep our community healthy, PIH Health will be adopting the following procedures. We wanted to share them with you should you visit one of our hospitals in the near future. 

Visitors will only be allowed to enter by showing one of the following:

  • Vaccination card, photo of a vaccination card, vaccination passport, photo of a vaccination passport (must include visitor’s name, and date of each vaccination). 
  • Hard or digital copy of a negative COVID-19 test result in which the test was taken less than 72 hours prior to entrance (must include the visitor’s name and date of test). 

In addition, please be aware of the following:

  • Visitors accompanying a patient to an Outpatient Department located within the hospital, but with a separate entrance, including the Emergency Department, will be required to drop off the patient at the Outpatient Entrance, then enter through the Main Entrance for screening and badging, before returning to the Outpatient Department. 
  • Visitors must wear a surgical mask supplied by PIH Health (which may be worn over their own mask). Masks must remain in place throughout the entire visit.  
  • Visitors must physically distance themselves from all healthcare providers. 
  • Exemptions to these visitation guidelines include adults accompanying a minor child or disabled individual, a labor coach with imminent delivery, or end of life situation.

These revised guidelines have been implemented at all three PIH Health hospitals (in Downey, Los Angeles and Whittier) so please include them in your plans for any future visits. 

Proof of vaccination status or negative COVID-19 test is not required at PIH Health outpatient medical offices. The revised guidelines only apply to hospitals.

Thank you for helping us keep our patients, staff, and community safe. And thank you, as always, for trusting PIH Health with your care.

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Masking Guidelines

All PIH Health staff, providers, patients, residents and visitors are required to wear an appropriate medical grade mask at all PIH Health facilities, regardless of vaccination status. 

Visitors must wear a surgical mask supplied by PIH Health (which may be worn over their own mask). Masks must remain in place throughout the entire visit.  

Vaccination Information

Vaccines are the most effective way to protect against COVID-19. Vaccines are now available for anyone over the age of 12 at the large pharmacy chains, and through county distribution centers. PIH Health pharmacies in Los Angeles, Whittier and Santa Fe Springs are now offering all of the three COVID-19 vaccines: Pfizer-BioNTech, Moderna and Johnson & Johnson/Janssen.

PIH Health pharmacies now offer Pfizer-BioNTech COVID-19 booster shots for individuals who completed their primary series of Pfizer-BioNTech shots at least 6 months ago and meet one of the criteria below:

  • Individuals aged 65 years or older
  • Residents of long-term care settings
  • Individuals aged 18 years or older with underlying medical conditions
  • Individuals aged 18 years or older who are at increased risk for COVID-19 exposure due to occupational or institutional settings

Individuals who received any of the other COVID-19 vaccines, such as Moderna and Johnson & Johnson/Janssen, are not eligible to receive the Pfizer-BioNTech COVID-19 booster shots at this time.

Schedule your appointment at MyTurn.CA.gov to schedule an appointment at a PIH Health pharmacy or a location convenient to you. Walk-ins are also available at PIH Health pharmacies. Visit PIHHealth.org/Pharmacy to find the location nearest you.

Visit the CDC website for the latest information on COVID-19 vaccines.

Testing Information

Visit the LA County Department of Public Health website for the latest testing information.

PIH Health Urgent Care Centers are available seven days a week from 10 am to 8 pm to provide COVID-19 testing. Insurance will be billed if the patient meets certain criteria and if we accept your insurance plan.  Individuals seeking testing for travel or other medical purposes may pay a cash fee of $125. 

 

Don’t Let this Virus Delay Your Medical Care

Many members of our community have health issues that are unrelated to the Coronavirus (COVID-19), and yet they have ignored symptoms, canceled follow-up imaging tests, or delayed care due to a fear of seeking medical treatments at a physician office, urgent care center or Emergency Department. Delaying needed medical attention can potentially be detrimental to your health.

How We Keep You Safe at PIH Health

For the safety and well-being of all our patients and health providers, PIH Health continues to implement safety measures at each of our hospitals, urgent care centers and medical offices.

  • Everyone is screened (not tested) for COVID-19 and required to perform hand hygiene.
  • Visitors must wear a surgical mask supplied by PIH Health (which may be worn over their own mask). Masks must remain in place throughout the entire visit. 
  • All hospital visitors are required to provide proof of vaccination status or proof of a negative COVID-19 test within the last 72 hours prior to entering the hospital.
  • Patients suspected of having COVID-19 are separated from all other patients.
  • Certain units in our hospitals are designated for treatment of COVID-19 patients only and staffed by a dedicated care team.
  • Restrictions have been placed on visiting patients to limit the number of people in the facilities.
  • Physical distancing is required in all waiting areas.
  • We follow the highest standards of infection prevention and disinfection practices.
  • Ensure you are fully vaccinated
  • Practice physical distancing (keeping at least six feet away from others)
  • Wear a cloth face covering when you are out and around other people
  • Wash your hands or use an alcohol-based hand sanitizer regularly
  • Avoid places where a lot of people gather or go when they are less busy
  • Avoid non-essential travel
  • Stay home if you feel sick

How to Keep Each Other Safe as Infections Rise

  • Ensure you are fully vaccinated
  • Practice physical distancing (keeping at least six feet away from others)
  • Wear a cloth face covering when you are out and around other people
  • Wash your hands or use an alcohol-based hand sanitizer regularly
  • Avoid places where a lot of people gather or go when they are less busy
  • Avoid non-essential travel
  • Stay home if you feel sick
  • Take advantage of contact-less pickup or drive-thru options at stores and restaurants