Amber Brown NP-C

I went to Urgent Care after tripping over my dog. The time was a reasonable wait and all staff were helpful. However, I was told my prescription would be sent to my pharmacy, CVS in Norwalk. It appears the prescription was never called in. I kep calling CVS with no results. By 9pm I called PIH Urgent Care for Physicians and left a message to please submit my prescription. I needed the pain med! I will be checking this morning to see if it has been called in. Very disappointing.

Satisfied with my visit.

I was afraid, and she helped ease my fears. She was wonderful and helpful. I would definitely recommend her to family and friends. I would trust her with my family's care. Thank you

Had a great experience over all. My only comment is I wish I had the opportunity to have my visit been via video and not just over a phone call. Other than that my overall experience was great. Thank you for your time and service keep up the great work Staff & Phisicians. Regards (PHI removed)

Very satisfying and professional.

Oh, I really liked the doctor. She took the time to listen to my discomfort and to give me results. I really like the doctor and I really liked how the staff attends me, thank you.

The doctor is very kind and gives you confidence.

Totally satisfied. Thank you

The day after my visit, I called the office to follow up because my symptoms did not improve with the recommended meds (had to leave a msg because no one answered). It's been over an hour now without a callback. Very disappointed!

We are with all professional services, thank you.

They did not send the prescription to the pharmacy on the same day that it is taken care of.

Yes. The provider was very, very nice understanding my position. First time I was ever in urgent care in such pain and compassionately showed accuracy, making sure that everything was done to help me without any hesitation. Oh yes, it was very good experience. Thank you. Goodbye.

Yeah, my name is (PHI removed), and I was in there Sunday and I have never been so. Awesome. Treated like a manage great. If she did everything right to give me the treatment, the shot. I think I'm almost well now, I recommend you guys. Oh. Hi the IV very much. Thank you very much. Good day. Bye.

Everything was fine

The provider hastily and superficially preceeded me through, even though the office was not busy. I inquired upon entering the office, the receptionist stated that they were not currently busy.

I have issues with between the clinic and the pharmacy. I called the doctor was supposed to order some pain killers and she said she did the department who said she beans and I've been like that for 3 days already. I don't know what else to do. That's my only reason for giving her. Bye.

I didn't get it.

Felt a little rushed.

It was a good visit it was just extremely rushed.

I had a second degree burn on 45% of my back of the right hand two days prior to this urgent care visit. I understood when she said the hospital protocol is not allowing her to give me any steroid for nerve pain management when I requested. However, all my family and friends were shocked she didn't offer me the counter medicine for burn patients. I had no Knowledge for something likes such existed. She asked me what did I put on the hand to manage the wound care. I told her Aloe gel, patrolleum gel, and ibuprofen. She in turn and said this is as best as it could be type of remedy there is and nothing more they or I can do for you and just have to wait it out. I was very disappointed when she didn't even touch my hand to look at it. I waited 45 minutes with copayment just to confirm what I already knew. Later on few of my friends bought me Silvex for burn relief. Please do not give us this kind of cold shoulder when I didn't sleep well for three days and the gel works!

They moved me to 2 different rooms then I waited forever for her to come into the room for 2 minutes

I really liked Dr. Brown. She was super sweet and explained as well as she could !! (name removed), the very tall white male with the beard ( I believe) that took my vitals ( Loved him ) and all staff were awesome ! Thank You Everyone !!! I always feel welcomed and safe !!

Only Improvement requested is the X-ray tech, that seen me the day of the appointment.

I arrived at 9:00 am knowing that this site opens at 10:00. I know it gets very busy and wanted to be seen as soon as possible, which I was.

Provide was great and so were the nurses. My issue was with The giro working the front desk. I waited about 3hrs to be seen when I signed in at 10:08am and only 9 people ahead. Was told by front office staff I can wait outside on the benches right by the door. Time passed and no one called my name. Girl said she called my name 5xs which maybe she did but never ever went outside to check. I was waiting with another patient as well. Same thing happened to her. Front office girl blamed us for not hearing our name. Once we were checked in she proceeds to gossip with other nurses and staff about the situation right in her seat. Which I found very unprofessional. Not once did she apologize for her mistake. What is the point of telling someone to wait outside if they aren't going to be called. I seen nurses come out and call other patients names but not mine nor the lady who was waiting along with me.

Really appreciate there work and care of me ??

I was received at the office right away, and I saw the doctor within minutes. She was exceptionally knowledgeable, listened to me and shared with me what she saw, and prescribed medication for my ear infection, which was very painful. It was a very positive experience, I couldn't even get in to see my own doctor, and I was happy to go there, and the response was excellent. It was a wonderful facility, and I would go there again.

Mr. Roger did not listen to the fact that I did not want a nasal spray and she provided it, she prescribed it anyway so I reclined, declined it. Thank you.

Staff if always very nice as well as all the doctors. Very professional and one doctor saved my life 3 years ago so yes I love my experience here every time.

I had to go to Urgent Care, a second time the next day because the medication (INAUDIBLE) was not enough. I need to get more medication to be looked at for my sore throat and my cough. So I had to make another visit to another other urgent care, which they gave me a shot and also looked more thoroughly into my throat and my cough and give me some more medication which I knew we should have. Thank you.

I'd like to thank (name removed) and his staff. I had my appointment on the 28th of June. I've never had an oncologist sit there and talk to me and explain everything to me what my options were, how my test came out. I was so pleased with (name removed). Honestly the guys knows what he's talking about and I appreciate him so very much. Thank you very much.

Second time I've seen this provider and she's basically not treated me. She got told, I told her I was only, I was sick for only 6 days and she filled out the report that I'd been sick for 2 weeks. Also, she said, oh your eyes look better. And I'm wondering how they can look better because she's never seen them before. And, oh well, you're on the right medication so just keep doing that. Okay. So basically received no care from the office. Thank you.

Dr. A. Brown prescribed cost effective lower tiered medications which I appreciate very much.

I was SHOCKED at how quickly I was seen by the NP during this Urgent Care visit. SHOCKED! The staff, nurse, and NP were all very friendly and professional and again, have I said how shocked I was with how quickly I got through this appointment? The NP was very knowledgeable and gave me some great information.

Amber Brown is kind, intelligent, thorough, and explains things clearly.

You're nurse practitioner is extremely judgmental I went in for a face rash with blisters I informed her that I've been taking the same medication for 20 years I take Xanax once I told her that well I need to see a phycollgest has zero idea of why I take the meds I take has zero idea of what I've been through as to why I take Xanax but I need a phycolligest. RUDE!!!

N.P. Amber Brown did not give me time to explain my mother's situation. It seemed that she was in a hurry to get the appointment done and she also didn't offer a follow up appointment with our primary care provider.

Very fast service.

I went to Urgent care because I attempted to schedule an appointment with my primary care provider at PIHFamily Medicine After holding on line for 15 minutes I drove over to Urgent Care I checked in and waited to be called and after about25 minutes I was called in Meanwhile I was still "holding" on the other line and hearing the same message that someone would be with me in 4 minutes I spent over 55 minutes on hold before I gave up Total time at Urgent Care was 1 hr 15 minutes PIH Family Medicine never picked up

She was spending Bridge town with me. Basically 2 seconds or a minute. That was my whole visit that she gave me antibiotics for something that I didn't have. And then I had to go to a different provider to cancel antibiotics and she misdiagnosed me on top of that and I feel like she's in that equates to do her job.

She was really understanding and she explained it to me very clearly at the Urgent Care. She's a really nice person.

Dr. Brown was very easy to talk to. She listened to my concern and took the time to explain and examine me. Thank you Dr. Brown

The doctor was very professional. She listened to al lot my concerns and explained everything so that I could understand. Yes, I would come back to her in the future.

Friendly makes u feel as ease

I have seen Dr Brown several times through the years, as a Resident at Family Practice, treating a family member in the Emergency Room at the hospital and now in Urgent Care. Dr Brown always has a calm presence and never appears to be in a rush because there is chaos or patients backed up in the waiting room. Santa Fe Springs facility seems clean, well kept & organized

First time that I saw this doctor at urgent care. Beyond happy with everything in that visit. Front staff kind and pleasant

Everything from my experience went well the only thing was I decided to leave with out my paperwork because doctor said it would be uploaded to my portal and I don't see it on my FollowMyHealth app also my medicine was sent to Costco when I asked them to send it downstairs): other than that the care I received was great.

Amber Brown was outstanding in all areas. I believe I pressed 1 and that was not correct for the first question, but she was wonderful. And the staff was very timely and hustled very quickly and they made me feel very comfortable. I would definitely recommend. Thank you very much.

Amber Brown was amazing, gave me information in detail. Made me feel comfortable . Excellent!!

The receptionist was very inattentive.

Often those that I've been treated by @ various urgent care facilities appear distant and unconnected. Not so with my visit yesterday. I was treated with respect, listened to and my issue was addressed appropriately and in a timely fashion. Over all during my years seeing several different PIH providers I have found all staff very professional.

Dr. Brown did not. Let me know how how I was going to be told about the dermatologist, and then with the subscription being denied, because of the insurance, didn't cover it. I still haven't heard anything in 3 days from SouthGate, Medical Group.

I am very happy with you, with him and with the doctors and the courteous nurses. I am very happy because they treat me very well, thank you very much.

Dr. Amber Brown is a blessing.

Very pleased with my visit, as the whole staff from check-in, nurses, and NP were so friendly and helpful! Great medical team!

Amber was an amazing physician to work with. She made me feel safe, comfortable, and listened to. I will definitely be scheduling my future appointments with her.

I typically don't go to PIH urgent care because they only have PAs but i didn't feel safe enough to drive 20 min. to my usual clinic. This PA is the first one to listen AND go thru my medical history and inform me of abnormal test results that could be a cause for my symptoms. Even my PCP didn't care enough to talk to me about those results even though she had ordered the test. She was very attentive and listened to everything I had to say and she urged me to schedule a follow up with my PCP regarding my test results. She's really good, I hope she stays at the urgent care for a while because they really need better PAs.

Having vertigo the phone appointment was a must thank you

Always a good experience at this facility. Staff is very professional.

Good Doctor

Excellent

She explained everything very well, and she was absolutely wonderful. Thank you so much.

It went great. Thankful for your assistance and care.

Insurance changed. I had kaiser for 11 years.Yesterday was my 1st day at PIH in over 11 years. Everything was new and updated. My daughter had to be seen for a fractured toe. Brought her to the urgent care. Explained to front desk how I'm starting from scratch again..SHE WAS SOOOO HELPFUL AND NICE. The doctor was soooooo helpful and nice. Im Definitely glad I came back to PIH and this specific office as well. They made the transition so much easier and I didn't want to cry. So thank you!!!

Great service!

Amber was a wonderful and delightful Dr.

I liked the doctor's attention, although the office did not seem very professional to me because it was not the attention I expected, but the doctor seems very professional to me and I have only gone to him once, but I expect confidence, Thank you.

She did an excellent job and I definitely, greatly appreciated they way she treated me, you know, when I was there. Thank you. Bye. Bye.

She was very good and explained everything to me.

Thank you ?

Dr Amber Brown is the best. She listens and cares about her patients. Very professional. I 100% would recommend her to everyone. Best experience I've ever had.

Everything was done in a timely matter... staff was respectful and friendly... good experience all around .. this was my first visit . Have no complaints.

I appreciate having urgent care open a little early to accommodate us who were waiting in line outside. Unfortunately i was sent to emergency by Amber Brown. Office staff was efficient and quick.

Dr. Brown was amazing. I have been struggling with allergies for years. She prescribed a medication that made me feel incredible. I've even been to allergists with minimal results. I am so grateful and so impressed. Thank you, Dr. Brown! My weaker ratings are a reflection of the wait time- almost 2 hours. It was a bit troubling to wait with so many others for so long, especially since some were there to test for COVID.

All staff were friendly and assisted us in a timely manner. However, the wait was longer than expected.

I was treated with great respect.

I came in hoping to get a rapid covid test instead of a PCR covid test. I had all the symptoms for covid 19 but was not given a rapid covid test as I requested. The Nurse insisted on giving me a PCR test that I did not want. After leaving PIH Urgent care santa fe springs, I had to find another private location that would give me a rapid test. I had to pay $100 out of my pocket to get this test which makes NO sense when That nurse confirmed they had rapid tests available at PIH. I'm very disappointed that my insurance will be paying for that office visit and I had to pay $100 out of my pocket. By the way the rapid test confirmed what I already knew. The Covid 19 Rapid test that I paid for came back POSITIVE. No thanks to PIH.

This was my first time visiting this office location and it was a great experience, all the office staff I came into contact with were nice and friendly and made it a quick and efficient experience.

I've experienced improved service here at this location for a while. I would avoid it, due to mostly the front office staff. I have noticed an improvement. Thank you. Other than that, the doctors and everybody is very... very kind and knowledgeable. And I also appreciate the wait time, although I feel it...It's... it's a good visit. Thank you.

Hello, the reason for the lower...rating on some of the questions was that although there weren't very many people in the Urgent Care when I got there, a number of people arrived and because of the importance of their issues, they were seen first. So, there was quite a long wait, but I understand but that happens. The...the provider...the doctor that I finally saw it was, or PA...I'm honestly not sure what she was, but she was...she was just wonderful. So, thank you very much.

I was extremely pleased with my visit to PIH urgent care Whittier. I have never had a bad experience here. I saw Amber Brown and I was extremely satisfied with the care I was given. I has my brother with me who goes to a different facility and he was wondering what it would take for him to go there and see the doctors at PIH. He was highly impressed with the care I received. Thank you PIH urgent care Whittier and Amber Brown.

Yes, I appreciated all the information that they gave me, that I could work on the matter, that I have on going on, kind of, desperate and they helped me, kind of, eased me a little. Thank you very much. I appreciate your service. Bye.

I waited about 15 minutes in the room for Dr. to come in and tell me they have done all the could for me. She literally was in the room with me foe 2 mins. Never checked my breathing or anything. Said I had no fever and my blood pressure was fine. Made me feel like a waste of time and that what I was feeling I just had to deal with it because they exhausted all the medicines they could give me. I was in urgent care 10 days or so before. That doctor told me if it got worse to go back, do I did because it's worse. She did nothing for me. Worst experience ever.

well care for.

Np Brown was amazing. Was very sweet and fun. She explained things well to my 13yr old daughter. Made her feel at ease. She was easy going and super friendly. My daughter felt comfortable with her.

The provider, when I called them on the phone, did not return my phone calls, even though I left many messages.

This was for urgent care so some questions do not apply. Staff & Doctor were great

All in all a quick and polite experience

Busy place but good care and clean

The wait was rather long to be seen but once you n the back things went smoothly

The staff was very helpful and the nurse practitioner doctor was very nice. I felt very comfortable there. And felt they did a very good job. Thank you. Bye. Bye.

All staff professional and polite. Environment clean as well

Amber was amazing, she took her time and was very thorough.