Connie D. Montes PA

She lesson to me telling her about my problems.?

I had a 9:40am appt. As a follow-up to a Urgent Care visit I had the week before. (WHICH I WAS NOT HAPPY WITH) Because the patient prior to me was late to her appt, arrived after the grace period, she was seen first. Connie didn't see me until 10:20, and that was only because I left my room and when to look for someone to get an update. Connie examined the injury and gave me an order for an xray, which should have been completed at the Downey Urgent Care. Now I have to go take more time off to get an xray and still wait to see what's wrong with my injury.

The office is very clean and the front office was very polite too. I definitely would recommend Montes PA-C, Connie. Her nurse was very nice and even walked me downstairs to get my X-ray.

Connie was an awesome nurse practitioner. She did a very thorough and complete job with me. Thank you.

Connie is an amazing P.A. I appreciate her professionalism and knowledge.

Dr. Montes is definitely a major reason my health has been the number one priority for me. She has educated me as well as given me a game plan to combat my diabetes by providing me with the best treatments. I enjoy coming to my appointments because she really makes me feel that I am her number one patient and that she supports my goal to attain and maintain the best healthy life. I love that she gives special care to find out a bit about my life to help schedule exercise throughout my day from sitting at my desk at work to standing as I put on my make-up. I feel she has my best interest in her medication plan and educates me on the goal for a healthy outcome. I highly recommend Dr. Montes to all patients. Another favorite Doctor is (name removed) my daughters' pediatrician- she's also amazing. The best doctors are at PIH organization. Thank you for all you do.

She was an hour late to my appointment. She did not listen to all my concerns. She was rather upset and showed her anger towards her busy schedule and took it out on me. She did not address the reasons why I was there. I am very dissatisfied and very upset at her professionalism

That doctor was very good, thank you very much and very kind, bye.

PA Montes is very caring and listens!! Appreciate her health tips! She took care of me & I was very satisfied by visit/healthcare. Thank You!

I just want to say that my experience with Connie and her in a (name removed), was exceptionally awesome. (name removed) was very quick, 4 size to the point and and got me to see Connie very quickly because I was not feeling well, so I just wanted to tell you all that. I had a very good experience and (name removed) is awesome. Thank you. Bye. Bye.

Great experience , nurse was fantastic. I forgot his name. He should get a big raise.

I made an appointment for my yearly physical. I chose to see a PA as my Dr is a male and I am due for a PAP. I waited nearly an hour to be seen by C.Montes only to be told that in fact it is time for my PAP, but she does not provide that service due to her physical limitations. I will note that the nurse did mention that C.Montes does not do PAPs, however my assumption was that someone else would come in to complete that portion of my physical. Needless to say, that did not happen. I also would like to note that C. Montes did not give me a breast exam. She merely took note of the referrals for other services, ordered labs and asked me to stand, touch my toes and squat. I have seen PAs in the past for my physical. I have never had this experience. The nurse who checked me in was far more thorough in her questioning and concern with my responses. I expressed that I have experienced moderate anxiety and depression. I also asked C. Montes on two occasion to refer me to a therapist that I could talk to. The first time, she chuckled under her breath. Ultimately she skipped over that request altogether while putting in the referrals for a mammogram and endocrine. Essentially, I went in for a physical, paid a co pay and came out without anything that I needed to happen when I walked in. I had to make a new appointment for a PAP for today. I am very disappointed in the services received and will not make an appointment with this provider again.

This time took me an hour and a half to see my doctor, but once She listens , explain and care about my medical and emotional conditions made me forget and understand why sometimes it takes long waits

Connie was very good. I was impressed with her.

Great doctor, just took too long to see her

I got a timely appointment which was fantastic. But when I arrived to the office early for my appointment, I still sat there for another almost half an hour after I arrived waiting for my you know to get in. The gentleman that was actually the nurse that took my weight and stuff and got me set up was new which he was you could tell he was new and a little nervous but the woman that was supposed to be helping him, or training him was actually very rude to him, and very rude and short with me, when she came into the room to assist him on something. One of the other girls was actually very helpful. When she did my EKG, but the doctor, when I try to explained to her about having a surgery, she kind of looked at me as if I wasn't sure about what I had, and then proceeded to talk about something, that wasn't even the same surgery that I had. And then, you know, on my, on my check out form. It says, supposedly had surgery on my, I think I know I had a surgery, not exactly sure where there supposed

Dr. Connie Montes always takes the time to listen to any concern I might have and provides medical options to improve my health.

PA Connie Montes is professional, attentive, knowledgeable and very kind person to deal with. Very very thorough. I wish she were an MD to make her my PCP.

Fast service and the provider quickly responded before my appointment time. Very professional! Thank you (PHI removed)

Very, very good customer service. They were fast, very understanding, very polite. Clerks and the doctor was a very, very respectful. Angel, Dr. Montes. Thank you very much. We need more people like this to work at PHI. Thank you, thank you.

There's no way to improve the care I got and the doctor, Connie Montes, is the best doctor I've ever met with in my entire life and I'm 65 years old and so that's saying a lot right there. Thank you very much. You guys are fantastic. Bye now.

The whole experience was streamlined and I was able to get an x-ray and escorted through the building and I wasn't lost no time lost very efficient.

I wanted to make an appointment with my primary doctor, but it would take 6 weeks, which is why I got to see Connie Montes ... received results of blood sugar levels and necessary refills for cholesterol .. .many thanks to all the staff at PIH for making this possible.

Dr. Montes was excellent. Very caring and patient with me. I complimented her on her care of me. Thank you so much.

The nurse was so warm n welcoming she made me relaxed from having anxiety .. Dr was very nice and went through my chart and talked about all my concerns with patience and ease and made sure she was through I really appreciate it

Dr. Montes helped me very much. I was very nervous because of my condition that I had. I was able to get that appointment and Dr. Montes explained everything to me and I felt so much better after talking to her. Thank you, Dr. Montes.

Connie Montes PA. Has always been wonderful. She has incredible bedside manor. She has never treated me like just a number. She has always truly listened to my concerns or illness, we talk about the best course of action. I'm truly grateful to her. She is one of the best PA. I have ever come across.

Yeah Connie Montes the PA did an excellent job assessing my hand. She took the time and she explained to me that I had to do it to for my hand to get better. That's it. Thank you, excellent work by the team at PIH, Dr. (INAUDIBLE) team and all the other doctors. Thank you.

Dr. Montes was nice, but she tended to change the topic of conversation to something completely unrelated. She also seemed somewhat forgetful when it came to renewals and certain procedures.

I would recommend people to Connie and to the facility. Very professional. Thank you.

I'm definitely satisfying

I always request Connie Montes because she is always provided me with professional service, and a genuine interest in my problems. And I saw we answered all questions I have.

Dr Montes was great. It was my first time seeing her. I did wait in the room for about an hour

Connie was very thorough and knowledgeable. I've been having trouble finding a good provider who I can trust and feel comfortable with.

She was professional yet personable, made me comfortable with my concerns. She offered ideas and help for my pain.

Connie is an amazing PA! I've been seeing her for years.

Dr. Montes is the best. We really appreciate her. Thank you very much.

[names removed] were amazing!!

First off I was I told I had no insurance until 2022 which was wrong and I had to contact my insurance to call the office. Then it took an hour after my appointment time to see the Dr.

Good staff

I was very pleased that I was able to get a same-day appointment for my back pain. The PA I visited was kind and answered my questions. The nurse that checked me in was AWESOME! What a fantastic personality! Made me feel really at ease.

Friendly

Hi, the doctor was supposed to call me the next day with my lab results, and I haven't gotten a phone call yet. Thank you.

Appointment was on time. The doctor was concerned about my illness

PA Montes might be the best healthcare professional I have interacted with at PIH. I appreciated her kindness and thoroughness.

Connie Montes was awesome! This was the first time meeting her and she was so warm and nice and genuine helpful. I am so happy to have scheduled my appointment with her

When I went down stairs to get lab work done it took way to long just to complete the check in process and get me to the back.

Connie is and has always been wonderful. Very caring and compassionate and I very much value her and appreciate her being there for me when I need it. Connie you are fantastic and an angel!

i think there is a definite let down and disconnect between the clinician and many office people who seemingly do not possess the desire to understand the profession they serve. i read the PIH 'core statement/duty statement' and i think personally you fall short. Connie Montes though made the experience much better.

I was is [PHI removed] is your horror patient? And she left. What was the concern to Connie Montes she listened. She was great. She got me the lab work and the CT scan, I needed. And now has gotten me to a specialist that I'm going to need to see. So she was great, and I will continue with her, and I've already recommended her to my best friends.

P.A. Montes was extremely caring and professional. She provided me with care information and also referred me for a mammogram. I would be extremely happy to see Mrs. Montes in any future appointment.

So the provider was very knowledgeable and helpful overall. However, what should have been a 10 minute visit ended up being 2 hours and 10 minutes. 2 hours and 10 minutes. Pretty crazy. Mostly waiting...I have an actual appointment 2 hours and 10 minutes. I lost time from work, and most of the time I was just sitting there, either in the examination room, or in the waiting room...with not a whole lot going on. 2 hours and 10 minutes, remember that.

Dr. Connie Montes has been our family doctor for more tha 10 years now, and she is always very caring and professional when it comes to medical advice.

The PA was courteous, thorough and pleasant. I actually prefer her over my pcp!

i tried to update my name but My Passport Card was not accepted (that is a Federal Document) they said you need My CA Driver License updated instead

The only reason why I marked a 9 on if she seen me on time is because the office was short staffed but she did apologize which I loved

This was the first time I met Dr. C. Montes. I felt very relaxed even though I was in slight pain and had anxiety. I became calm when we talked. Everything went smoothly. Her staff also were pleasant and helpful. Very happy I chose Dr Montes. She gave me some helpful information on my condition. That I didn't know. Thank You Dr Montes feeling so much better.

Bad days, we all have them. My waiting time was longer than usual. This provider took time to listen to me; however, when they repeated back to me what I had just said it was incorrect. It took a while to get on the same page and ultimately I'm not sure if we did. They double checked with my regular physician on what to prescribe which was appreciated. Overall, the provider was very nice, just not the one for me.

I understand that there are some staff problems. But I was 2 hours, on the time my appointment was scheduled until I got out of there, and when I was seen, I was seen for about I think 3 minutes or maybe 5, and I just felt like there was no connection between me and this new doctor. I'm not going to go back to her. I'm going to find another one that's on staff there cause I was with Dr. Isihara, who is absolutely fabulous and has left PIH, but I'm hoping that my next experienced there will be better. Thank you. Bye.

Hi, the last question. You asked me about the thing. I'm sorry. I guess I hit... I try to hit the 10, but I have... I don't have a one of those fancy phones. I have a flip phone. So I was trying to put the 10 and instead a 0 came up. So that was a wrong answer. But anyways, yes Connie has always been very good to me and everything. I've had her for a number of years before she became PIH. Or you guys became PIH. So my family's use PIH since 1950 so that hospital. So anyway, our family has been happy with it. So, thank you.

Provider was nice just didn't feel like I was assessed appropriately on certain matters

I felt assured that I was well taken cared of with all my needs

Yes, they were very nice. They made me laugh. So it was a good visit. So, thank you, and I appreciate the nurse and the doctor. So, thank you.

Services were great but the wait time was too long considering I was in a lot of pain.