Jennifer Z. Chen OD

Had to wait to long to see Doctor

Very good! Dr. Chen is very caring and cheerful!

I was expecting to have all my eye exam done. The office was nice and people was good. The doctor was good, and she explained everything. But when I asked for more like to dilate my eyes, and she said no. And I do understand that my insurance, I have VSP and she said I cannot do that with VSP, you have to do it with your medical doctor. And that was not my expectation. Thank you. Bye. Bye.

I left feeling lost and confused because the doctor is very inexperienced. The office didn't schedule my appointment correctly because this was not a visit for getting glasses but a follow up from this doctor sending me to a retina specialist. I would never recommend anyone to this office.

Very professional personal

I have a hearing impairment and I told her if she could take her mask off so I can understand what she was saying, but she said, no, I didn't like that.

Dr. Chen and her office staff was very, very very nice and I appreciate them very much because she's a doctor that I should have come to in the beginning and now I'm glad I did. Okay.

Everything was great ! The only set back was scheduling an appointment.. when you scheduled an appointment its at least 2 months to see the doctor.. other than that it went well ..

The whole office experience seemed very well done. Everyone I encountered did their job very well, and the office was very clean and organized. Dr. Chen did a great job and was very helpful.

They treat you like family. It's a really nice, warm atmosphere, and very courteous and professional employees.

great experience, everyone was very kind and professional

This is now my optometrist office. People treated my with pect and made me feel very comfortable.

I had a wonderful visit the front office staff. Was superb all the technicians were at the most outstanding performance Dr. Chen was superb very intelligent, very together person, very explainable, very polite, very, very nice. And may I add to that the technician at the glass department, sitting my glasses was just absolutely beautiful and kind. I definitely love the whole department and had a wonderful experience. Thank you.

I felt that this doctor was extremely careful about measuring me for my new lenses. She took her time and made sure that each one of the choices was a correct choice for me. I was able to definitely tell her what I needed. I had no complaints. I would recommend her to anybody. Yes, she is an excellent optometrist for my lens prescription needings. Okay. Thank you.

Excellent care

She was perfect as an optometrist. She did all of the things that I was/am use to having done. The one exception was she wanted to dilate my eyes and since my previous optometrist didn't do this, I was not prepared for it.

She was very understanding, explain everything to me.

Dr took her time to answer my questions & besides the basic eye exam, expressed her concern regarding beginning of cataracts that we can address & take care of this issue at my next visit. This was appreciated

Very thorough and caring.

Dr Chen and staff are very professional. Treat Patients with respect, warm approach. So patients feel comfortable.

Miss Jennifer Chen was very attentive to all my comments relating to the problem I was having in my right eye. She was very meticulous in her examination and very thorough in her explanations of the situation in my right eye. It was a real pleasure talking with her.

Great,

When I signed in at the front desk, I was informed that I would have to pay the $120.00 co-pay in order to complete the visit. I attempted to explain that UHC is my plan provider, and they seemed to be aware of this, but they were insistent that the co-payment be made in order to see the Doctor. I now must submit my receipt to UHC to recover my co-payment. Very inconvenient.

Yes, it takes too long to get an appointment 2 months to get an appointment 2 months, to get another doctor and shorter ridiculous.

Excellent experience

Dr. Chen and her staff were fantastic

Yes, he called me back and said that I could come visit him anytime so to call back to him. But that's that's about he said, he didn't say too much. Thank you. I have a pain in my stomach on my, or my hip between my waist and my hip and that's what I was telling him about it and that's what I told the girls that answered the phone, and but she was very nice. And so, anyway, he returned my call and called me back and he said to call him back anytime I need him. Okay, thanks. Bye.

I loved Dr Chen she was great and so was the staff

very professional and explanatory definitely a very good doctor

I m extremely satisfied since making appointment, my registration and the whole process in the facility, everybody was respectful and attentive in a timely manner

The experience at the PIH Eye Clinic in La Mirada was super, but I still thoroughly dislike the infernal parking fee situation at the Putnam Building in Whittier, when one is scheduled for an appointment with a medical specialist there. I was considering changing health plans, but decided to stay with Blue Shield, even though I totally dislike this abomination for the patients having to use the Putnam building and Wh. PIH.

Very friendly office staff and doctor.

The doctor and her staff were very helpful and made my visit very comfortable

they made sure you had time to ask questions

Very helpful. Clean well equipped office and eye dispensing area.

Very pleased with the exam the doctor performed. I liked the service and would come back again.

I would rate Every experience with PIH as excellent. This was no exception. I was able to get an appt from one day to the next with Dr Chen and as always she is attentive and listened to my concerns. Dr Chen prescribed meds and I hope to see improvement in a day or two. She is amazing.

Finally someone that listened to me and they found the problem, I was very pleased with their service, they were very kind and courteous,they never rushed me,very patient while doing the testing and selecting my glasses, I highly recommend them, love love loved the prices

My first time at this office. The staff and the doctor are very nice.

Dr. Chen and her staff were friendly, competent & commendable. However, trying to get the health history pages completed in a timely manner was distracting & frustrating in the rooms where the assistant and doctor were ready to begin procedures. My medical history is on file with PIH and is on the portal. I would prefer to update information online before my office visit.

I like what they did so much.

Dr. Chen was very nice and very efficient. I liked her very much.

It took quite a while to get in to see her for the first time. My eye dr retired. I know they are busy and Covid but I hope if I have a more pressing issue, I could get in.

I was originally threatened that if I didn't show up on time, I would be charged $25 in a voicemail, which is very, very bad customer service. Let alone, it might be legal. I take that as a threat and in serious offended and it could be considered elder abuse. I was then without notice rescheduled to an entirely different office when I arrived, I was told I was late which was not the truth. And I was given a hard time by the person at the desk. Once I was brought into the examination rooms, the entire way I was treated was excellent. Some of the best service I've ever had and the doctors to assistance and the doctor's treatment

It was very good. They were very attentive. I was taken care of quickly and she explained everything well. Just I guess I would recommend her.

the staff was really friendly. They said that they took the time to explain everything to me and what I was selecting my glasses they really let me just look at everything I wanted try whatever I wanted. They never made me feel rushed or feel bad you know cause they had to sanitize all the glass as I tried them on. Gave me honest input after I asked. So I initiated their opinion but they gave it to me constructively and kindly, and they went over you know my insurance. And they gave me a price breakdown without hesitation, and I felt good leaving there. I felt confident leaving there.

Just keep doing what you are doing

I always have a great experience when I visit Dr Chen. She is sweet and kind and listens to what I have to say. Always a great experience seeing her every year.

Great office!

Very pleased with the efficiency of the entire staff.

She was very professional and respectful!

Very kind and helpful personal

Well, I'm when I came in, everyone was very courteous and they were patient to listen to me because I get a little stuck sometimes. And the overall everything was really, really nice. They were, they were friendly. Nobody was in a bad mood or grumpy about anything or they attended to you right away. Which was I thought was fantastic. So I would definitely definitely recommend you guys to for any of my friends. I definitely would like to continue going there. Thank you.

Entire staff was amazing!

Good quality knowledge of her round of practice. She's great.

Visits are always a pleasure.

Smooth and easy

For me they treated me very well whenever I have been, I have had a good, I have a good report from the doctors, and that they work in the Office, it is all, thanks.

Dr. Chen is a very competent doctor.

Excellent

I enjoyed meeting Dr. Chen for the first time. She was very attentive. She listened to everything I had to say, she was very accurate when she answered my questions, and I will be more than happy to recommend her to anybody. She's a very good doctor. Thank you very much. Bye-bye.

I have been a patient at this office for over 3 years now and every time I am shown the utmost courtesy and friendliness by all staff. Phone calls are handled in a very professional and prompt way, all the staff are excellent.

All Dr.,s were personable and thorough. My visit could not have been any better! Thanks

This is the first time I saw her and I found her to listen to me and she also said that my glasses were way to strong for me. She recommended drops for my eyes before I told her they were itching me. I would recommend her to anyone.

Dr. Chen did very very well. I felt very comfortable and not anxious at all. She was a very very good. Bye. Bye.

My experience with Dr. Chen and her staff was great

Happy ye doctor answered all my questions. She explained everything she did, each test, & explained all of my symptoms, completely. She used equipment I had never seen before. I am amazed & very happy with this experience .

Nothing, I had a great experience!

Everyone at this facility was curtiest, knowledgeable, friendly and very helpful during testing and ordering my new glasses. It was a very pleasant experience.

Sarisfy

She is amazing!

Everything was excellent. Thanks for a great visit.

The care was perfect, I am very satisfied, thank you very much.

It was informative and beneficial.

All the personnel at PIH Eye Care Center are friendly and professional! I enjoy my experience there!

Excellent experience. Thank you to my provider and the rest of the staff!

Jennifer Chen was very professional and I spoke comfortable in her presence and I think she did an excellent job of telling me how my eyes were. Thank you very much.

Staff & Dr Chen gave excellent client care, very thorough with explaining care & services

Very Helpful

Great experience, would recommend Dr. Chen and staff to family and friends.

Dr. Chen was very thorough in her examination of my eyes and she answered all my questions, even asking if I had any other questions. She was very kind and respectful. I would definitely recommend her to my family and friends.

My intial contact (name unknown) was very friendly and put me at ease. Asked pertinent health questions for Dr. Chen's examination. Dr. Chen is a delight. She engaged me as a patient not as a data entry! Answered many of my questions and explained every procedure. I have already recommended her to a couple of friends. Susan fitted me with new glasses in my price and fashion range. She made many important suggestions for computer screen viewing.

Everything went well

Everyone was EXCELLENT

This was an urgent issue as I had a problem with my good eye that needed almost immediate attention. I was able to get an appointment as soon as I could, and Dr. Chen was thorough and explained that my problem was not as serious as it could have been.

The visit went very well. Dr was very nice & helpful.

The optical division in office does not accept Medicare-- I am supposed to receive one pair of glasses from Medicare after my surgery--they said they did not accept Medicare--I would have to go elsewhere to get my glasses-- POOR POLICY----

It's all very well, I think it was excellent.

Ms Chen was very professional and respectful

Quick and fast service. Dr. Was extremely helpful and was out of the exam with in 30 minutes.

Dr Chen is excellent. Her personality is perfect for her practice, and she treats each patient equally well.

Thanks for seeing me and providing professional assessment of my condition in detail.

Friendly, quick service.

She was fantastic

Good experience. I felt confidence in experience

Everyone of the medical personnel was friendly and helpful.

Very nice, clean, Great workers and close to home!

Dr. Chen was friendly, efficient, and effective. As a new patient, she confirmed many things about my existing eye health and provided guidance on what to watch out for in the future as well as steps to continue my eye health.

I have to say that Dr jennifer Chen is a thorough and caring optometrist. She is sincerely concerned with her patients needs and is very easy to talk to. She takes her time and listens attentively. I appreciate those qualities in any health care provider.

Wonderful staff. Very helpful and friendly

Dr. Chen is kind, friendly, knowledgeable about my health, and fun to visit. She was genuinely happy for me because my eye health has improved.

Dr Chen is fantastic! She is thorough, caring and she listens. She went above and beyond to help me. I would recommend her to all my family and friends and have scheduled an appointment for my husband. Thank you, Dr Chen!

Love Dr. Chen & the whole staff at PIH Eye Center, La Mirada. Been coming here for years.

Wonderful doctors.

I highly recommend it if you are looking for a good optometrist they are very cordial & nice.

Excellent care.

I was charged a $25 copay for the first time, and wasn't given an explanation. I did not ask why. I just assumed it was because I was going to be examined by an optometrist and not an ophthalmologist.

Patient, friendly, knowledgeable

Dr. Chen is so good and thorough and explains everything very clearly.

Very good doctor

Jennifer is very informative and easy to talk to also friendly.

This provider saw the severity of the situation and worked efficiently to refer us to a specialist while still treating the problem in the meantime.

Very sufficient and explained everything I need to know in regards to my dry eye problem

Easy to talk to and with genuine care for my well-being.

Dr. Chen is a fine doctor. Unfortunately, I had to wait 6 -7 weeks for an appointment.

That every one is very courteous and helpful

Dr. Chen is a very kind and competent optometrist.

I recommend this eye center for surgery and to buy glasses. It's worth the wait. It's the very best experience one would want. I consider this is the very best place to visit for anything related to ones eyes.

Just EXCELLENT!

That the office staff is very efficient.

very concerned and capable

she was through

Explained all procedures she did so I could understand what was being done and why. I am definitely happy with her and her staff.

The staff in this office is absolutely wonderful. They showed kindness and respect and I walked out feeling very valued and happy.

Very caring and thorough. Thank you!

Great provider, very friendly and I felt very comfortable discussing my medical issues with her. She is also very efficient. I was in and out of there very quickly.