Jennifer Chen OD | Optometrist | La Mirada, CA | Whittier, CA | PIH Health
Jennifer Z. Chen

Jennifer Z. Chen OD

Specialties:

Optometry
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4.6 / 5 (based on 643 Reviews) View 119 Comments

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562.967.2870

Dr. Chen’s desire to become an optometrist stems from wanting to help her patients preserve their vision. She enjoys knowing there is a different condition to tackle every day. She is looking forward to establishing relationships with her patients. Dr. Chen is Glaucoma and TPA certified with Lacrimal Irrigation/Dilation. She is also certified in Injection Skill through National Board of Examiners in Optometry. Dr. Chen is also fluent in Mandarin and Taiwanese. Outside of work, Dr. Chen loves going to concerts and finding new places to eat. She also enjoys traveling when her schedule permits.

Office Information

Hospital/Group Affiliation

PIH Health Physicians

Profile

Gender

Female

Specialties

Optometry

Languages

  • Mandarin
  • Taiwanese

Education

Doctor of Optometry

Southern California College of Optometry

Video

Patient Reviews

November 18, 2021
Great experience
November 12, 2021
Staff ?? efficiency and professionalism.
November 04, 2021
It was a great visit!
November 03, 2021
The three people I met with were amazing. Actually enjoyed my visit.
November 03, 2021
She is very professional and understanding. I like to make my appointments with her.
November 01, 2021
doctor showed a concern for my health. she was patient with me and my questions
November 01, 2021
Dr. Chen is a personable, professional, and courteous provider.
October 29, 2021
He was wonderful, very patient, very informative, and very pleasant and kind. Thank you.
October 27, 2021
vIt was very easy!
October 18, 2021
The doctor treated me perfectly. I am very pleased. I would recommend them.
October 14, 2021
Dr. Chen and supporting staff were very kind and professional ... above and beyond expectations. Thanks to all.
October 14, 2021
Jennifer Chen is the best doctor. She is attentive and listens to her patients. She is very smart and explains everything to you. I am so happy to have Jennifer as my doctor.
October 08, 2021
The office staff and Dr are excellent. Only complaint is it took over a month to get a appointment.
October 06, 2021
I was glad to be able to be seen the same I called due to my concern with eye. The doctor and staff were was very caring.
October 06, 2021
I was extremely surprised and grateful that after calling for an appointment with an eye emergency, I was able to be seen by Dr Chen in 25 minutes! That was amazing! Dr Chen did a very thorough exam and was able to communicate what was going on with me and gave me assurance that I was okay, as well as let me know what I should be watching for in the future. Thank you Dr Chen!
October 04, 2021
SO FAR MY EXPERIENCE WITH PIH HAS BEEN GREAT.
September 28, 2021
Office staff very professional but actual office wasn't as social distance set up as I would have liked. Chairs weren't separated or designated to keep social distance. People were coughing and sneezing and office was full.
September 20, 2021
Good customer service and support.
September 17, 2021
Coming there for years always good experience.
September 16, 2021
Dr. Chen was very professional, very thorough, really enjoyed my exam with her and the office and staff. Staff very helpful and the office very clean.
September 15, 2021
Hi, everybody in that office is awesome, Dr. Chen is just unbelievably kind, and a lot of fun to be in an office with, and very accurate. I've been in the medical field for years, and she's just something else. The gal that fitted my glasses was something else, also, took more than enough time. I was in that office 4 hours, due to the fact that I need to, I've got a very small bridge and a small face, and she was just fussy. She found glasses for me, and I bought two pair, and I'm going to be getting them at the end of the month. Sunglasses and regular. And the optometrist was funny and reliable. The whole office is awesome. That's all I can say. I love them. Thanks. Bye.
September 15, 2021
Doctor Chen is great. Very caring and explains thing
September 01, 2021
Had to wait to long to see Doctor
August 25, 2021
Very good! Dr. Chen is very caring and cheerful!
August 23, 2021
I was expecting to have all my eye exam done. The office was nice and people was good. The doctor was good, and she explained everything. But when I asked for more like to dilate my eyes, and she said no. And I do understand that my insurance, I have VSP and she said I cannot do that with VSP, you have to do it with your medical doctor. And that was not my expectation. Thank you. Bye. Bye.
August 20, 2021
I left feeling lost and confused because the doctor is very inexperienced. The office didn't schedule my appointment correctly because this was not a visit for getting glasses but a follow up from this doctor sending me to a retina specialist. I would never recommend anyone to this office.
August 19, 2021
Very professional personal
August 18, 2021
I have a hearing impairment and I told her if she could take her mask off so I can understand what she was saying, but she said, no, I didn't like that.
August 16, 2021
Dr. Chen and her office staff was very, very very nice and I appreciate them very much because she's a doctor that I should have come to in the beginning and now I'm glad I did. Okay.
August 11, 2021
Everything was great ! The only set back was scheduling an appointment.. when you scheduled an appointment its at least 2 months to see the doctor.. other than that it went well ..
August 10, 2021
The whole office experience seemed very well done. Everyone I encountered did their job very well, and the office was very clean and organized. Dr. Chen did a great job and was very helpful.
August 10, 2021
They treat you like family. It's a really nice, warm atmosphere, and very courteous and professional employees.
August 06, 2021
great experience, everyone was very kind and professional
August 05, 2021
This is now my optometrist office. People treated my with pect and made me feel very comfortable.
August 03, 2021
I had a wonderful visit the front office staff. Was superb all the technicians were at the most outstanding performance Dr. Chen was superb very intelligent, very together person, very explainable, very polite, very, very nice. And may I add to that the technician at the glass department, sitting my glasses was just absolutely beautiful and kind. I definitely love the whole department and had a wonderful experience. Thank you.
August 02, 2021
I felt that this doctor was extremely careful about measuring me for my new lenses. She took her time and made sure that each one of the choices was a correct choice for me. I was able to definitely tell her what I needed. I had no complaints. I would recommend her to anybody. Yes, she is an excellent optometrist for my lens prescription needings. Okay. Thank you.
July 30, 2021
Excellent care
July 29, 2021
She was perfect as an optometrist. She did all of the things that I was/am use to having done. The one exception was she wanted to dilate my eyes and since my previous optometrist didn't do this, I was not prepared for it.
July 28, 2021
She was very understanding, explain everything to me.
July 26, 2021
Dr took her time to answer my questions & besides the basic eye exam, expressed her concern regarding beginning of cataracts that we can address & take care of this issue at my next visit. This was appreciated
July 26, 2021
Very thorough and caring.
July 22, 2021
Dr Chen and staff are very professional. Treat Patients with respect, warm approach. So patients feel comfortable.
July 08, 2021
Miss Jennifer Chen was very attentive to all my comments relating to the problem I was having in my right eye. She was very meticulous in her examination and very thorough in her explanations of the situation in my right eye. It was a real pleasure talking with her.
July 08, 2021
Great,
July 08, 2021
When I signed in at the front desk, I was informed that I would have to pay the $120.00 co-pay in order to complete the visit. I attempted to explain that UHC is my plan provider, and they seemed to be aware of this, but they were insistent that the co-payment be made in order to see the Doctor. I now must submit my receipt to UHC to recover my co-payment. Very inconvenient.
July 07, 2021
Yes, it takes too long to get an appointment 2 months to get an appointment 2 months, to get another doctor and shorter ridiculous.
July 07, 2021
Excellent experience
July 07, 2021
Dr. Chen and her staff were fantastic
July 01, 2021
Yes, he called me back and said that I could come visit him anytime so to call back to him. But that's that's about he said, he didn't say too much. Thank you. I have a pain in my stomach on my, or my hip between my waist and my hip and that's what I was telling him about it and that's what I told the girls that answered the phone, and but she was very nice. And so, anyway, he returned my call and called me back and he said to call him back anytime I need him. Okay, thanks. Bye.
June 28, 2021
I loved Dr Chen she was great and so was the staff
June 25, 2021
very professional and explanatory definitely a very good doctor
June 25, 2021
I m extremely satisfied since making appointment, my registration and the whole process in the facility, everybody was respectful and attentive in a timely manner
June 24, 2021
The experience at the PIH Eye Clinic in La Mirada was super, but I still thoroughly dislike the infernal parking fee situation at the Putnam Building in Whittier, when one is scheduled for an appointment with a medical specialist there. I was considering changing health plans, but decided to stay with Blue Shield, even though I totally dislike this abomination for the patients having to use the Putnam building and Wh. PIH.
June 24, 2021
Very friendly office staff and doctor.
June 16, 2021
The doctor and her staff were very helpful and made my visit very comfortable
June 16, 2021
they made sure you had time to ask questions
June 15, 2021
Very helpful. Clean well equipped office and eye dispensing area.
June 11, 2021
Very pleased with the exam the doctor performed. I liked the service and would come back again.
June 11, 2021
I would rate Every experience with PIH as excellent. This was no exception. I was able to get an appt from one day to the next with Dr Chen and as always she is attentive and listened to my concerns. Dr Chen prescribed meds and I hope to see improvement in a day or two. She is amazing.
June 10, 2021
Finally someone that listened to me and they found the problem, I was very pleased with their service, they were very kind and courteous,they never rushed me,very patient while doing the testing and selecting my glasses, I highly recommend them, love love loved the prices
June 09, 2021
My first time at this office. The staff and the doctor are very nice.
June 04, 2021
Dr. Chen and her staff were friendly, competent & commendable. However, trying to get the health history pages completed in a timely manner was distracting & frustrating in the rooms where the assistant and doctor were ready to begin procedures. My medical history is on file with PIH and is on the portal. I would prefer to update information online before my office visit.
June 04, 2021
I like what they did so much.
June 03, 2021
Dr. Chen was very nice and very efficient. I liked her very much.
May 27, 2021
It took quite a while to get in to see her for the first time. My eye dr retired. I know they are busy and Covid but I hope if I have a more pressing issue, I could get in.
May 26, 2021
I was originally threatened that if I didn't show up on time, I would be charged $25 in a voicemail, which is very, very bad customer service. Let alone, it might be legal. I take that as a threat and in serious offended and it could be considered elder abuse. I was then without notice rescheduled to an entirely different office when I arrived, I was told I was late which was not the truth. And I was given a hard time by the person at the desk. Once I was brought into the examination rooms, the entire way I was treated was excellent. Some of the best service I've ever had and the doctors to assistance and the doctor's treatment
May 25, 2021
It was very good. They were very attentive. I was taken care of quickly and she explained everything well. Just I guess I would recommend her.
May 14, 2021
the staff was really friendly. They said that they took the time to explain everything to me and what I was selecting my glasses they really let me just look at everything I wanted try whatever I wanted. They never made me feel rushed or feel bad you know cause they had to sanitize all the glass as I tried them on. Gave me honest input after I asked. So I initiated their opinion but they gave it to me constructively and kindly, and they went over you know my insurance. And they gave me a price breakdown without hesitation, and I felt good leaving there. I felt confident leaving there.
May 14, 2021
Just keep doing what you are doing
May 13, 2021
I always have a great experience when I visit Dr Chen. She is sweet and kind and listens to what I have to say. Always a great experience seeing her every year.
May 13, 2021
Great office!
May 11, 2021
Very pleased with the efficiency of the entire staff.
May 06, 2021
She was very professional and respectful!
May 05, 2021
Very kind and helpful personal
April 28, 2021
Well, I'm when I came in, everyone was very courteous and they were patient to listen to me because I get a little stuck sometimes. And the overall everything was really, really nice. They were, they were friendly. Nobody was in a bad mood or grumpy about anything or they attended to you right away. Which was I thought was fantastic. So I would definitely definitely recommend you guys to for any of my friends. I definitely would like to continue going there. Thank you.
April 26, 2021
Entire staff was amazing!
April 23, 2021
Good quality knowledge of her round of practice. She's great.
April 22, 2021
Visits are always a pleasure.
April 20, 2021
Smooth and easy
April 19, 2021
For me they treated me very well whenever I have been, I have had a good, I have a good report from the doctors, and that they work in the Office, it is all, thanks.
April 19, 2021
Dr. Chen is a very competent doctor.
April 15, 2021
Excellent
April 05, 2021
I enjoyed meeting Dr. Chen for the first time. She was very attentive. She listened to everything I had to say, she was very accurate when she answered my questions, and I will be more than happy to recommend her to anybody. She's a very good doctor. Thank you very much. Bye-bye.
April 02, 2021
I have been a patient at this office for over 3 years now and every time I am shown the utmost courtesy and friendliness by all staff. Phone calls are handled in a very professional and prompt way, all the staff are excellent.
April 01, 2021
All Dr.,s were personable and thorough. My visit could not have been any better! Thanks
March 31, 2021
This is the first time I saw her and I found her to listen to me and she also said that my glasses were way to strong for me. She recommended drops for my eyes before I told her they were itching me. I would recommend her to anyone.
March 31, 2021
Dr. Chen did very very well. I felt very comfortable and not anxious at all. She was a very very good. Bye. Bye.
March 24, 2021
My experience with Dr. Chen and her staff was great
March 22, 2021
Happy ye doctor answered all my questions. She explained everything she did, each test, & explained all of my symptoms, completely. She used equipment I had never seen before. I am amazed & very happy with this experience .
March 19, 2021
Nothing, I had a great experience!
March 18, 2021
Everyone at this facility was curtiest, knowledgeable, friendly and very helpful during testing and ordering my new glasses. It was a very pleasant experience.
March 18, 2021
Sarisfy
March 15, 2021
She is amazing!
March 11, 2021
Everything was excellent. Thanks for a great visit.
March 09, 2021
The care was perfect, I am very satisfied, thank you very much.
March 08, 2021
It was informative and beneficial.
March 03, 2021
All the personnel at PIH Eye Care Center are friendly and professional! I enjoy my experience there!
March 03, 2021
Excellent experience. Thank you to my provider and the rest of the staff!
March 01, 2021
Jennifer Chen was very professional and I spoke comfortable in her presence and I think she did an excellent job of telling me how my eyes were. Thank you very much.
February 22, 2021
Staff & Dr Chen gave excellent client care, very thorough with explaining care & services
February 11, 2021
Very Helpful
February 11, 2021
Great experience, would recommend Dr. Chen and staff to family and friends.
February 10, 2021
Dr. Chen was very thorough in her examination of my eyes and she answered all my questions, even asking if I had any other questions. She was very kind and respectful. I would definitely recommend her to my family and friends.
February 01, 2021
My intial contact (name unknown) was very friendly and put me at ease. Asked pertinent health questions for Dr. Chen's examination. Dr. Chen is a delight. She engaged me as a patient not as a data entry! Answered many of my questions and explained every procedure. I have already recommended her to a couple of friends. Susan fitted me with new glasses in my price and fashion range. She made many important suggestions for computer screen viewing.
January 27, 2021
Everything went well
January 19, 2021
Everyone was EXCELLENT
January 15, 2021
This was an urgent issue as I had a problem with my good eye that needed almost immediate attention. I was able to get an appointment as soon as I could, and Dr. Chen was thorough and explained that my problem was not as serious as it could have been.
January 07, 2021
The visit went very well. Dr was very nice & helpful.
January 06, 2021
The optical division in office does not accept Medicare-- I am supposed to receive one pair of glasses from Medicare after my surgery--they said they did not accept Medicare--I would have to go elsewhere to get my glasses-- POOR POLICY----
January 06, 2021
It's all very well, I think it was excellent.
January 06, 2021
Ms Chen was very professional and respectful
December 29, 2020
Quick and fast service. Dr. Was extremely helpful and was out of the exam with in 30 minutes.
December 22, 2020
Dr Chen is excellent. Her personality is perfect for her practice, and she treats each patient equally well.
December 22, 2020
Thanks for seeing me and providing professional assessment of my condition in detail.
December 21, 2020
Friendly, quick service.
December 14, 2020
She was fantastic
December 11, 2020
Good experience. I felt confidence in experience
December 09, 2020
Everyone of the medical personnel was friendly and helpful.
December 07, 2020
Very nice, clean, Great workers and close to home!
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