Jessica Marie Rivera PA-C

I was treated good. Do I press two?

She was very nice. No complaints

She's very good nice and kind

All staff were customer friendly and professional.

It was my first time being seen by Dr Rivera. I felt very comfortable and telling her my symptoms she listened to what I had to say, and answered my questions to my satisfaction. I was very satisfied with my visit.

I enjoyed my visit with Jessica who was very helpful and informative.

PA Jessica Rivera is attentive and professional. She has a great "bed side" manner and answered my questions. PA Jessica Rivera has been my practitioner for over 3 years. I appreciate her!! Thank you!! (PHI removed)

My only issue was scheduling an appointment, the first available one was like 4 months out. Other than that, it was great. Jessica is an empathetic, knowledgeable provider who listens and addresses all your concerns. She actually listens to what you have to say and my visits never feel rushed.

Jessica is kind, listens to patients, and provides solutions. I would definitely recommend her to others. Thank you very much.

My experience was wonderful. The only complaint I have is it took several months to get an appointment. Thank you.

Doctor needs to spend more time with their patients, not be in such a rush.

It took too long to get an appointment. I had to end up going to urgent care initially. Then I received a call three weeks later saying there was an opening. But initially, it was going to take about a month to see the doctor, and I feel that is unacceptable.

Thank you

I'm very excited and very satisfied to see Jessica. She did a great job, but I would like to other providers follow up and do their work properly. But Jessica is the best, best doctor. Thank you.

I think my Dr is great and feel very comfortable with her.

Excellent service was provided by Jessica and the staff

It was great ?

It was very nice.

I was a patient of Randy Holmes for more than 30 years, so it felt a bit strange to connect with a new provider who doesn't know me. That's an adjustment for me, not the fault of anyone on staff. It was my first physical fully clothed and not providing a urine sample. Just different for me.

Staff and provider were good, but it took 45 minutes to be seen by the provider.

I was only able to get this appointment due to a cancellation. I had to keep calling back to check for openings. I HIGHLY recommend you opening back up the availability of other nearby doctors offices and have a waiting list for cancellations where the patient is called when there is an opening

I really appreciate Jessica. She was fantastic, all evaluation as far as suggestions and what maybe they can do and can't do. And added that at that time, I could get a flu shot. I didn't even have to make an appointment just because I was there for a different purpose. But she covered all bases. God bless. Okay, thank you. Bye-bye.

The waiting time was minimum. Front desk was quick and friendly.

It is shocking to me that I am not able to schedule appointment with a Doctor until next year. Instead they gave me a cancellation with a PA. Jessica Rivera was very knowledgeable, professional, patient, and took the time to explain everything. I got lucky there was a cancellation for her, if not I would be still waiting. Thank you Jessica.

Treatment, patience.

I was pressing two and I should have been pressing four. The doctor was very courteous and answered all questions and assisted me through my other doctor's appointment. So I was very appreciative of all that she did. Thank you.

Yes, I am very happy with PIH's service. It's been excellent so far. I just became a member with your insurance, and I'm very, very satisfied so far. I'd like to thank you so much. Bye-bye.

Jessica was very professional and thorough.

Up and beyond my expectations. Very knowledgeable and attentive.

Yes, I was at the doctor's office because I didn't feel good and it takes too long to check in because I had to do the little computer box with all the answers and questions which you guys already had in file. Isn't it much easier just to ask the patient if anything has changed instead of making you go through that when you're not feeling good? That was my biggest problem. I wasn't very happy with spending all that time filling out the same old, same old when you guys have everything already on file. That's it.

I was satisfied with the time I spent on this appointment. Thank you.

Since moving over from Kaiser! My service and care has improved 100%

This was my first visit. I had to schedule in advance almost 2 months to get a new patient appointment. Other than that, it was a efficient and friendly experience.

Jessica Rivera is the very first person I saw when I came to PIH. She's wonderful. She looked at me fully. I'm a double amputee. I'm 74 years old, and I had a number of issues when I first met Jessica. She addressed those issues when she first met me, and she addressed those issues the same exact way the last time I saw her. She and Dr. (name removed) are outstanding. Whoever trained Jessica Rivera, she has thrived under their auspices and guidance. And I have always received the best customer satisfaction and care when I go to see Jessica Rivera or Dr. (name removed). It's worth saying because I worked in hospitals my entire life, but I am a handicapped person and I can appreciate the time and effort that they put

I would like to make an appointment sooner if I could make an appointment earlier than

She was patient and thorough and a good listener to me as a patient. I certainly would like to have her as my general doctor going forward. She does give you good feedback and you feel like you connect and that she understands why you're there and the needs that you have. And the questions that she provides to you or the answers she provides to you are clear and concise and make made me feel like I did have a doctor that I could talk to.

wish in could get help once logged in to your portal i can see any of my information from my doctors or blood result.!!!! help.

Calling in whole time is awful. Getting an appointment three, two months, three months down the road is awful. And just having to wait for a doctor visit, that's it.

The people I spoke with and the people that listened to my issues treated me with kindness and respect, and I really appreciated that because I'm going through some scary things right now, like memory loss. It felt good and comforting to talk to these professionals about what's happening to me. I would recommend them to all my friends and loved ones.

PIH is excellent!

Very satisfied with the care. The doctor was very attentive and prompt. She gave me all my referrals. I'm very satisfied. I've just started, and I already believe this is the place for me. I'm very grateful.

I thought I was seeng the doctor not a PA would have been nice to know beforehand.

After waiting about four months for this appointment and not having a physical in over a year, I rescheduled this appointment from a previous one that I had with my provider, Dr. (name removed), canceled that one because I was sick, rescheduled with this PA. She spent hardly any time with me, didn't give me much feedback. I didn't have much information to work on. She just said I'm fine.

This pretty much sums it up

I just love Jessica Rivera. She is always in the present for me and listens to all my health concerns. Especially now that I'm going through Chemo she wants to be on top of everything and not overlook any major changes in my health due to my weakened immune system and to call her with any concerns I may have and she will see me. Jessica is a great asset to Dr (name removed). Thank you for your care Jessica.

Jessica was extremely patient and very thorough. She took the time to listen to what we had to say and made sure we had all of our questions answered before we left.

Jessica was covering Dr. (name removed) appointments who is on maternity leave. Due to setting up my next appointment for Dr. (name removed), we were unable due to next appointment goes into next years calendar and was unavailable to schedule anything. I must call sometime in October to schedule my next Follow up appointment.

Jessica was compassionate, professional, and knowledgeable. I appreciated her time with my family.

Everything felt rush., I think practitioner was behind on patients and I wish she would have asked me more questions at the end like do you have any questions or concerns?

She is very knowledgeable Very concerned Very nice and helpful Very kind A wonderful P A

Dr. Rivera was excellent! She answered all my questions and also gave me some good ideas for going forward with the health concerns. Assistant Andrew was also excellent, and very professional! What a great team! Everyone in the PIH office is always very nice. I miss seeing (name removed), who I saw every time I saw Dr. (name removed)! She is a wonderful person!!!

Dr. Rivera took her time to listen to our concerns and addressed all of them. Thank you.

Excellent service.

Jessica listened to my concerns and addressed them immediately. I was so grateful that she took the time to hear me and comply,

Jessica is a great representative of PIH. She is compassionate and knowledgable PA. She explains things in an understandable manner. Her nurse is also wonderful. He is caring and kind. They both give you the feeling that you are deeply cared for and about.

Jessica Rivera took her time with me listening to what I had to say. She is caring and professional at the same time.

I had Jessica, and she was awesome. I had a problem, and right away, she got to have it taken care of where I'm going to a specialist to see something. She did absolutely amazing. The only part, and it's not her fault, was trying to get an appointment in a certain amount of time. But I know everyone's busy, you know, but that was the only thing. But as far as Jessica, she's amazing. I'd recommend anybody to see Jessica. She's really good. And I appreciate you guys there. I'm going to go see a specialist with my deviated system, and hopefully it helps out with everything else. I appreciate you guys. Thank you. You guys did really well. Thank you. That's it.

I am working out of state and flew in to CA for my doctor's appt. I received a text first thing the morning of my appt stating their power was out and they had to cancel and reschedule. I called later on in the day and asked if they could squeeze me in and explained my situation of having to leave for the airport at a certain time and how I flew in for that appt and they were able to get me in so I could see someone. I was so grateful they were willing to go the extra mile for me.

J. Rivera: Patient focused, warmth, fast, efficient!

Jessica was excellent, listened, explained everything to me was professional and very pleasant. I would strongly recommend her to all. Attending nurse (name removed) was polite, professional and explained and asked needed questions. Very kind as well. All staff, including desk attendant made my appt pleasant and assuring.

I'm surprised that new patients can't be treated by Behavioral Health. Friends of Family HMO Dr. (name removed) psychiatrist

I went for a TB test and I did not get what I needed. It's a waste of money. This whole appointment visit was a waste of money.

Great job!

I always have a great experience at this office. It was my first time with this provider and she was excellent!

Thank you for listening to me.

Wouldn't want to visit Jessica again !!

Congratulations to the doctor. I was afraid to go to her because it was my first time, but the truth is, her excellent work has recommended the tests and studies that I need. Thank you very much. I hope everyone is like her. Good work.

Thanks Mrs. Rivera for your continuous care for my health, and explaining things to me at a level that I can understand the best approach to address my health. I appreciate your kind and diligent service!

Jessica, was great!

she's great

For the first question you asked me, I was going to press four, but it was excellent. I love Jessica. We're really happy to have her for a doctor or whatever. Okay, thank you.

Always have good results with PIH staff!

Excellent doctor

Sometimes when I see the PA or the doctor, it just feels like I'm going through a checklist. I say something, they type it in the computer, and there's not a lot of interaction about it. And also, I had asked, called and asked a few times for a return call from the doctor or PA regarding a question I have, and they did not do it. So I had to wait, unfortunately, until my doctor's appointment and actually speak to another physician in the meantime. That I didn't appreciate. Thank you. Goodbye.

The PA was very caring and supportive, which I did not expect and haven't had before, and I really appreciated her concern. Thank you.

Jessica was so helpful, and she listened to all my concerns, and answered all my questions, and any problems I had. She was very patient and I enjoyed seeing her. I hope I can see her again next time. Thank you.

Thank you

I had a good experience with the physician's assistance, but the question is why was I not given a medical doctor? I had issues and questions I need to ask. Nothing was provided. I got to discuss this serious matter more than one thing with a medical physician and not an assistant. Thank you so much for your kindness and listening. This is not anything to do with the workers. They were all fantastic, but we're talking about a process evidently that some patients can't see doctors versus physician's assistants. I thank you for your time.

As a newer patient of PIH every encounter I have experienced has been amazing and this appointment was just the same!

I'm so grateful to Jessica Rivera for her patience, her talent, and her professional approach. Perhaps we could have spent more time with her, but she's doing everything she can to help me. Thank you.

I had a contact with Jessica because I was unable to get an appointment with my primary doctor until June when I was very sick. I called in at 430 and got a cancellation and Jessica was the one taking that. She was outstanding. I would change to her for my...

I think much better if the laboratory department is within the premises

Jessica Rivera has always and up to this date been amazing to work with as a doctor. She listens, she's efficient, she's prompt when she needs to be. I have so much respect for her and how she handles her practice. I will never get rid of her unless she gets rid of me. So give her a top 10 on the scale as far as being a great doctor. She's amazing.

Great staff and doctors!! Always professional and kind!!

Dr Jessica Rivera is very pleasant, knowledgeable, and she took the time to give me the answers I needed it.

I don't feel the medication follow up was done. I saw the Dr on April 10th and I'm still waiting on medication. This is unacceptable.

Rivera PA Was personable, professional and knowledgeable She listened to my concerns and answered all my questions. Very happy

The doctor really cares about the patient.

I really appreciate how Jessica really took the time to listen to my concerns, her level of patience, and just how thorough she is and just very empathetic and just trying to find solutions to the problem. She's amazing. So I really appreciate that.

It is very frustrating when you call the call center to make an appointment and nothing is available for one to two months at a time.

Dr. Jessica and Dr. (name removed) are both amazing doctors. They really take time to listen and that's not something you see in doctors anymore. So I really appreciate both of them.

Dr Jessica Rivera was very nice and made me feel very comfortable discussing my health concerns with her.

I had an excellent experience with Dr. Rivera From the moment I walked in, the staff was welcoming and professional. Dr. Rivera took the time to listen to my concerns, explained everything clearly, and made me feel comfortable throughout my visit.

Truly, being 81 years old, able to make appointments on my phone and keep up with what's my health, I think Jessica Rivera and her staff are wonderful people, and I look forward to being with them for a very, very long time.

I received good care.

To improve, I think appointments need to be set at a quicker response, not every... if you're set to come back in three months, it's normally we don't get an appointment for five months. That's the only problem that I have. Thank you.

What I would like is that when you have any of the test results, for you to immediately let the doctor know and give us a new appointment so you can explain to us what the problem with the disease is. Thank you and have a good day.

Dr. Rivera was very knowledgeable about my condition. I felt at ease and was extremely satisfied with the appointment.

Good work!

All went perfectly well

Very Caring Provider. Thank you so much

I had asked for an appointment in January and was told that I would get an appointment notice in 10 days but I did not receive one. I had to try again this month and was able to get an appointment within days. However I ran out of medication because of this and my pharmacy was trying to get an emergency supply, they never got an answer. I am glad that yesterday the PAC was able to get my medications going and I should get them without a few days.

She was very attentive, she took her time, she explained to me everything I needed to say, and I didn't feel pressured. She did a good job on examining me and took her time. I would go to her again. She deserves a raise. Thank you.

The office staff is extremely nice and thoughtful and Jessica is very helpful and takes really care and seems like she really cares about her patients. I love coming to see her. Thank you. Bye.

Yes, this practitioner, nurse practitioner, was very conscientious. She listened. I really, really felt that she was concerned about my care. She went over all the information and evaluated everything I told her. And yes, I would recommend her to anybody in my family. Thank you.

I think the office can improve on being more informative. My experience was that I went into an appointment on Monday and gave them my EDD receipt number and it still hasn't been processed and I had to follow up maybe like a week later just to see that it wasn't processed and then was informed that there was a $20 fee to fill out the form. So I just was hoping that there was more communication in not delaying something like that for a patient's care.

Doctor Jessica Rivera is fantastic she always listens to what I have to say. So my wife will be seeing her, and I let all my family and friends know how good the Doctor's are at PIH Whittier

The office cancelled my appt for December 2024. I did the appt in September 2024. The move my appointment until January 31 2025.

The provider was very efficient and was able to help me with the illness that I had at hand and follow through with the results from the test. Thank you.

I am very involved with my health care and always feel comfortable with her feedback. I feel that I too need to be proactive it works both ways