Jessica Marie Rivera PA-C

She was prompt and respectful. Unfortunately PIH overall lacks respect for their patients. I would recommend her, just not PIH. I have complained time and time again and I have offered to meet with the board of directors. No one seems to Care at the higher levels. PIH is So out of touch with their patients.

Dr. Rivera was extremely nice, very professional and took the time with me that I needed. Excellent Dr!

Not once did I feel marginalized because of my age.

Great experience overall good healthcare providers

Jessica PA and Toni at the front desk were awesome.

Caring Individual

Great People and Great Service !!

Having more doctors available so you don't have to wait five months to see a doctor was the issue that I had most. I have Dr. (name removed) but since Dr. (name removed) left, it seems like everybody went with Dr. (name removed) and I had to schedule an appointment for December and I didn't have that issue before. I was able to get Dr. Rivera. She's a practicing, I think she's a doctor's assistant and you don't have enough male doctors either. So that's my only concern. Thanks.

For me, (name removed), the service was excellent. I was treated very well; I have no complaints whatsoever. Everything was perfect for me. Thank you very much.

Alright.

Yes, I got to my appointment ahead of schedule. I only waited five minutes in the waiting room. I was taken into wait, into the doctor's office, and I waited, and they did the vitals, and then she left and said the PA would be with me shortly, and 35 minutes later, I'm still waiting. At 20 minutes, I stuck my head out of the door, and 25 minutes I stuck my head out the door and asked if they forgot about me. The provider came in 35 minutes after, didn't apologize, didn't say she was sorry, didn't say excuse me for running late. No one ever came and said she was running late. They just left me in there waiting. And I think when you're that late, someone should let you know that, hey, she's running late, instead of just leaving you there in the office to sit. I had to stick my head out and say if they forgot about me. That was my only problem. That never happened to me before. Thank you.

My nurse practitioner was Jessica Rivera. She is awesome. She stayed in the room and answered all my questions about my results. And if I had any questions, she made sure that these were taken care of if there was any concerns. She is awesome. You guys, she's an asset to your medical company. That's all I have to say. She's awesome. Jessica Rivera.

Feel like just a number at Bright medical group. They just want to get you in and out as soon as possible. Never get to see your own doctor, especially if you're not feeling well. Bright used to be one of the best medical groups.You used to be able to see your own doctor,get same-day appointments when not feeling well, doctors took their time with you and made you feel cared for.

Dr. Jessica Rivera truly listened to my needs and she not only helped with a great idea on how to start my treatment but she provided great comfort by insuring me that everything will be okay.

Ideally, I'd like to see my primary care doctor, but I know how it is with wait times and all that. But every time I've gone to PIH, either the hospital, urgent care, or my primary care, or seen another provider when my primary care is not available, and even the specialty care that I've received has been amazing. I have no complaints whatsoever. So thank you to all the providers. I'm actually the director for patient experience for a public hospital, and I have to say, this is the type of facility that we strive for. So great job. Keep it up.

It was just a long wait to see a doctor, six months. So I chose to see a PA in four months. So that time can be improved upon because I was used to seeing Dr. Holmes and got in within a month. Jessica was excellent. So I would see her again. That's it. Thank you.

Excellent. Thank you.

I was very happy to get this appointment really quickly. But normally, when I try to get an appointment with my primary care physician or even with the PA, it's an impossibility. 2 month wait. As a senior, that's problematic and stressful. I've been coming here for 30+ years and everyone is always very nice and very professional.

I always have a great experience with Jessica. She is attentive to my needs, listens and understands my concerns and addresses all my questions. She always takes my concerns seriously and does not brush them off. Never rushes me out the door. She makes sure that all my questions are answered before she leaves the room.

Olivia at the front desk check in explained the process all went well from there the back office was attentive as well as the PA establishing care done since my chosen provider had no appointments until November.

Good service

When I called to make the appt back in February the lady was rude & wasnt able to get an appt until may

Yes, very much appreciative of Jessica. I have several medical issues going on and I love the fact that they can share it through the computer network of PIH and see what's going on with my other doctors and appointments that I have. So she was able to put in referrals for me also and follow up. So I'm very happy. Thank you very much. Bye-bye.

I felt the PA was in a hurry. I felt my visit was a little rushed. I have seen this PA before and my visit was good, but this time I felt that perhaps she was behind and trying to catch up. Maybe too many people were scheduled to close together, I did wait longer than usual, a little over half hour in patient room.

Hi, I have been to see Jessica a few times and she's absolutely amazing. The thing I love about her is she's a very good listener. She's made some great suggestions for me and actually got me approvals to go to other doctors to be able to take care of my health and she's been amazing. I have recommended her to so many people. She's just she's one of a kind. She's just absolutely amazing. So very, very thorough, very caring and I would recommend all my friends and family to her. In fact, I have. And that's it.

I was dealing with ER doctors urgent care and not one gave me the attention as this provider she seen through my pain my tears and understood. She explained everything to me where nobody else did. I have not come across a Doctor like her in a long time, someone who listened to someone who cared someone that did put patient first our model

I was referred to imaging and anphrology. The referral never made it there. I was told I would be contacted to set up ultrasound. That didn't happen. When I called the imaging office, they said they never got my paperwork. It's four days later. I still haven't seen anyone from the specialist side. So that's a big fail. But I don't think that's Jessica Rivera's fault. Thank you. Bye.

I would like to say thank you to Jessica Rivera. I appreciated the time that she took and she listened very carefully and she was very helpful and seemed like she really cared about her patients. Thank you again.

Jessica is very professional and listens to my concerns.

Great treatment!

Thank you so much for the attention I received on the day of my appointments, to all the reception staff and everyone who assisted me. And thank you to Jessica Rivera for her kindness and for listening to me the entire time I was there. Thank you all, and God bless you all. Thank you.

Experience with the doctor was great but too difficult to get or to schedule an appointment. Went online and took 2.5 months to get to see a primary doctor.

It was my 1st visit with the doctor . I was very impress how d Dr,Rivera was very easy to communicate with.very good doctor .I hope she stays and PIH should give her a raise.

Jessica was great. I had so much going on and she listened . Requests for radiology appts and adjusted meds. Follow up scheduled. Office staff very helpful and kind.

I recently switched from Kaiser to PIH and the first experience was amazing. The staff, including the PA were very attentive and very welcoming. I was recommended this office and I will definitely be recommending it to others including family.

Jessica was great, speaking clearly and loudly enough for my hearing impairment. She was very professional and I felt like she was not as rushed as my PCP.

I waited 3 months to get her first available appointment. That's ridiculous. Then I go to my appointment to find out she's running behind because of the computer system. Really??

She is a amazing Doctor Very knowledgeable Very efficient Very concerned Finds solution to my problem Love her Very kind Don't lose her

So I am a new patient with PIH. I'm coming from Kaiser and Jessica, my physician, did a very good job, very professional. She sat there very patiently and waited for me to ask all the questions and then she responded with all her best answers. I am very happy with the service that I got from Jessica. I will go back and I was kind of worried because I wanted to see the doctor, but I think I'm very pleased with Jessica's service.

Very knowledgeable in her work. I felt good after leaving the office. Gave me my referrals and told me what to expect.

Hi, I really liked Jessica Rivera because she listens to me and speaks Spanish well.

Very good doctor and nurses, everybody was very good. Thank you.

Nearly 2 months to get an appointment. Only got it this "early " because it was to refill medications. . Had a pine needle in my foot that I could not pull out. Callus grew around it so I eventually could cut off the callus myself. But by the appointment i knew she needed an update of my multiple medical issues and my foot had healed. I have long covid and exhaustion that makes going to urgent care exhausting and being around sick people makes getting sicker more likely. Besides they would give me grief from coming in with a problem splinter .

I appreciate Dr. Jessica Rivera. She was so friendly, very nice, I believe knowledgeable. She took her time to pay attention about explaining what's happening to me. She was nice. I like her. Better than some doctors in Presbyterian. I would go back to her again. Thank you. Thank you, Dr. Rivera, for your service.

It to bad that the doctors are on a time limit with each patient due to insurance companies.

I made my appointment for March 2nd way back in the middle of December for an issue that I had to find another resolution for. So it took way too long to get in to see the doctor. Jessica Rivera, the PA, was a fantastic experience. She listened to me. She answered my questions. She helped me come up with a plan of action and gave me some ideas on what things could look like moving forward. So I appreciated her, but it took too long to get an appointment.

Overall went well. I just feel i did have to wait too long in the waiting room see her?.

I was seen by PA Jessica Rivera, who was assisted by Nurse (name removed) for vitals. Both were respectful, and took their time to provide me with the best care during my visit. Mrs. Rivera always does a great job, and provides me with beneficial feedback to assist in addressing my health needs. Thank you as always for your great service!

Dr Rivera is very attentive to my needs

Very professional and knowledgeable.

The medical assistant was very friendly & the NP Jessica was very informative

She was very attentive and really listened to me about my various health issues.

Yes, the physician assistant, Jessica Rivera, was not very professional, not very listening, very robotic, a bit condescending, not really listening to the patient. I would not recommend her to anybody. Next time I would definitely make an appointment with my primary care physician, but I think this is the last time I will be making any appointments with Jessica Rivera. She's very rude.

It takes a few months just to get a physical. That's my only disappointment with this office. And actually any appointment, it takes weeks. I can't get in in a week or two like I used to.

I was treated good. Do I press two?

She was very nice. No complaints

She's very good nice and kind

All staff were customer friendly and professional.

It was my first time being seen by Dr Rivera. I felt very comfortable and telling her my symptoms she listened to what I had to say, and answered my questions to my satisfaction. I was very satisfied with my visit.

I enjoyed my visit with Jessica who was very helpful and informative.

PA Jessica Rivera is attentive and professional. She has a great "bed side" manner and answered my questions. PA Jessica Rivera has been my practitioner for over 3 years. I appreciate her!! Thank you!! (PHI removed)

My only issue was scheduling an appointment, the first available one was like 4 months out. Other than that, it was great. Jessica is an empathetic, knowledgeable provider who listens and addresses all your concerns. She actually listens to what you have to say and my visits never feel rushed.

Jessica is kind, listens to patients, and provides solutions. I would definitely recommend her to others. Thank you very much.

My experience was wonderful. The only complaint I have is it took several months to get an appointment. Thank you.

Doctor needs to spend more time with their patients, not be in such a rush.

It took too long to get an appointment. I had to end up going to urgent care initially. Then I received a call three weeks later saying there was an opening. But initially, it was going to take about a month to see the doctor, and I feel that is unacceptable.

Thank you

I'm very excited and very satisfied to see Jessica. She did a great job, but I would like to other providers follow up and do their work properly. But Jessica is the best, best doctor. Thank you.

I think my Dr is great and feel very comfortable with her.

Excellent service was provided by Jessica and the staff

It was great ?

It was very nice.

I was a patient of Randy Holmes for more than 30 years, so it felt a bit strange to connect with a new provider who doesn't know me. That's an adjustment for me, not the fault of anyone on staff. It was my first physical fully clothed and not providing a urine sample. Just different for me.

Staff and provider were good, but it took 45 minutes to be seen by the provider.

I was only able to get this appointment due to a cancellation. I had to keep calling back to check for openings. I HIGHLY recommend you opening back up the availability of other nearby doctors offices and have a waiting list for cancellations where the patient is called when there is an opening

I really appreciate Jessica. She was fantastic, all evaluation as far as suggestions and what maybe they can do and can't do. And added that at that time, I could get a flu shot. I didn't even have to make an appointment just because I was there for a different purpose. But she covered all bases. God bless. Okay, thank you. Bye-bye.

The waiting time was minimum. Front desk was quick and friendly.

It is shocking to me that I am not able to schedule appointment with a Doctor until next year. Instead they gave me a cancellation with a PA. Jessica Rivera was very knowledgeable, professional, patient, and took the time to explain everything. I got lucky there was a cancellation for her, if not I would be still waiting. Thank you Jessica.

Treatment, patience.

I was pressing two and I should have been pressing four. The doctor was very courteous and answered all questions and assisted me through my other doctor's appointment. So I was very appreciative of all that she did. Thank you.

Yes, I am very happy with PIH's service. It's been excellent so far. I just became a member with your insurance, and I'm very, very satisfied so far. I'd like to thank you so much. Bye-bye.

Jessica was very professional and thorough.

Up and beyond my expectations. Very knowledgeable and attentive.

Yes, I was at the doctor's office because I didn't feel good and it takes too long to check in because I had to do the little computer box with all the answers and questions which you guys already had in file. Isn't it much easier just to ask the patient if anything has changed instead of making you go through that when you're not feeling good? That was my biggest problem. I wasn't very happy with spending all that time filling out the same old, same old when you guys have everything already on file. That's it.

I was satisfied with the time I spent on this appointment. Thank you.

Since moving over from Kaiser! My service and care has improved 100%

This was my first visit. I had to schedule in advance almost 2 months to get a new patient appointment. Other than that, it was a efficient and friendly experience.

Jessica Rivera is the very first person I saw when I came to PIH. She's wonderful. She looked at me fully. I'm a double amputee. I'm 74 years old, and I had a number of issues when I first met Jessica. She addressed those issues when she first met me, and she addressed those issues the same exact way the last time I saw her. She and Dr. (name removed) are outstanding. Whoever trained Jessica Rivera, she has thrived under their auspices and guidance. And I have always received the best customer satisfaction and care when I go to see Jessica Rivera or Dr. (name removed). It's worth saying because I worked in hospitals my entire life, but I am a handicapped person and I can appreciate the time and effort that they put

I would like to make an appointment sooner if I could make an appointment earlier than

She was patient and thorough and a good listener to me as a patient. I certainly would like to have her as my general doctor going forward. She does give you good feedback and you feel like you connect and that she understands why you're there and the needs that you have. And the questions that she provides to you or the answers she provides to you are clear and concise and make made me feel like I did have a doctor that I could talk to.

wish in could get help once logged in to your portal i can see any of my information from my doctors or blood result.!!!! help.

Calling in whole time is awful. Getting an appointment three, two months, three months down the road is awful. And just having to wait for a doctor visit, that's it.

The people I spoke with and the people that listened to my issues treated me with kindness and respect, and I really appreciated that because I'm going through some scary things right now, like memory loss. It felt good and comforting to talk to these professionals about what's happening to me. I would recommend them to all my friends and loved ones.

PIH is excellent!

Very satisfied with the care. The doctor was very attentive and prompt. She gave me all my referrals. I'm very satisfied. I've just started, and I already believe this is the place for me. I'm very grateful.

I thought I was seeng the doctor not a PA would have been nice to know beforehand.

After waiting about four months for this appointment and not having a physical in over a year, I rescheduled this appointment from a previous one that I had with my provider, Dr. (name removed), canceled that one because I was sick, rescheduled with this PA. She spent hardly any time with me, didn't give me much feedback. I didn't have much information to work on. She just said I'm fine.