Jiaming (Jackson) Zhu MD

I had a colonoscopy and the service was excellent. The doctor is excellent; he's strong and speaks Spanish, which I understood. Excellent doctor, excellent care, thank you very much.

Hi, PIH is very nice and clean facility and then the nurse and doctor are all very polite and friendly. I really like PIH. Thank you.

The whole process was as easy as possible, great office employees ,nurses and doctor.

I didn't see the doctor today. I saw the nurse for an allergy shot and everything went well and they were respectful and kind and answered questions and listened. It was a good visit.

Hi, my name is (PHI removed). I'm calling for my mom, (PHI removed). We came in for a consultation first visit regarding a scan for her liver. And I thought that the actual visit was to have the liver scan done, but it was a meeting to schedule another meeting to have the liver scan done, which I don't have a problem with, but it could have been done virtually since it was a bit of a drive, paying for parking and all the rest of that, and getting an elderly person out and up for a 20-minute visit where they just took some information and scheduled a scan. So that could have all been done virtually, and it should have been offered was my only feedback to that. But they were actually fine when we were there. They didn't have any problem. It was nothing about what they did when we were actually in the office, just the fact that it all probably could have been done over the phone in some kind of tele interview. Thank you. That's it. Bye-bye.

It was a very professional visit.

I received excellent care from Dr. Zhu. I believe I may have entered or pressed the wrong key earlier on the survey, not realizing that I should have put most or definitely most likely like the highest score, where he did listen attentively. Everything was well taken care of. I felt at ease. He was very reassuring. Overall, an excellent experience and I am completely satisfied. Thank you.

Hi, I wanted to say I had a very pleasant experience. I was a little nervous at first, but from the front person that checked me in, to the nurse that did my vitals, to my recovery, every step of the way, everybody was very nice and helpful. I could tell that they're a good team that works together, definitely shows. I would definitely recommend. Thank you so much for the experience. Great teamwork, guys. Bye.

Everything was good

Poor communication on both parties

This was not my first time with Dr. Zhu. After waiting a long time at the previous appointment, I intentionally scheduled in the early afternoon (1:45 PM) so that there's not many patients ahead. I still waited about 40 minutes. He ended up spending about 10 minutes. He was very rushed and tried to deflect most questions as not worth his time or to just ask the front desk.

Nurse (name removed) was vey nice. Nurse (name removed) speaks Thai language and explained to me in Thai (huge support). So, I understood the whole procedure of treatment. ?Also the physician and team in the treatment room were great. ?Thank you!

Excellent

All I can say is that I received excellent service. I would recommend them to all professionals and I am very grateful for all the attention I received. Thank you.

I like this service. I recommend it. Thank you very much.

The selections are really valid for my circumstance. This was the first time I met the doctor. It was not in his office. It was in the location of the colonoscopy. So I didn't really feel comfortable giving him a top rating. But he was a very good doctor otherwise.

Their care was very respectful and kind. There was a great atmosphere among colleagues. Thank you all for treating patients like human beings. Thank you from the bottom of my heart.

Excellent attention.

The Doctor, nurses, and staff took good care of me. Thank you.

I really like the way my doctor talks to me, how he explains my whole illness. I trust him and I'm very happy with him, and I could recommend him to anyone.

I felt VERY comfortable talking to Dr. Zhu. Definitely will request him if i ever need to go back. Thank you!

The entire team from the start of scheduling my appt to recovery after my colonoscopy was awesome!! Everyone was courteous, and mad me feel very comfortable and confident in all of them. Thank you! God Bless each of you and Dr. included.

The nurse that started the IV left a large bruise on my right hand. I knew the moment she inserted the needle that something was not right. It caused me a lot of pain throughout the whole procedure. Then the nurse in the operating room was on her cellphone the whole time. The last nurse after the procedure saw me struggling to dress myself. She didn't even help me. Quality of nurses has gone down since last colonoscopy three years ago.

I was very impressed with the whole operation, from the check-in to when I was released. I definitely recommend this facility to any and everyone who needs care.

I was disappointed with the professionalism at the front desk. When I arrived, I was told my referral and approval were missing even though I had waited four weeks after my primary doctor sent it out, and this office reach out to me to schedule this appointment. I even call an hour prior for this appointment to confirm details which someone from the office did confirm. Instead of helping clarify the situation, the front desk staff member acted dismissively and even laughed the whole time on the phone while speaking to another coworker, which felt very unprofessional given the circumstances. It wasn't unit I asked to see her supervisor that things moved forward.

Everyone that i talked to was very helpful and professional.

From start to finish it was excellent service

complain was I had over a half an hour wait time for my appointment.

The support service was excellent in all its assistance, advice, care, help getting up, help answering questions about the illness, and help explaining the medications they will be giving. All the trust they give the patient helps a lot in improving their recovery. And the courtesy of the hospital staff at all levels. They are very professional and respectful. We hope they continue like this so we can continue recommending the hospital staff. Thank you very much.

I AM VERY HAPPY WITH ALL THE STAFF AND THE DOCTOR.....I LOOK FORWARD TO MY CONTINUING CARE HERE.

The provider seemed very impatient with me, answered questions shortly and wondering why I still asked the question after several years treatment. He doesn't explain the physiology and consequences of the disease and medication well.

Great stuff overall. Very happy with the service and care provided.

Awesome

I had an endoscopy so I didn't have much contact with doctor but they treated me well prior to putting me out. There was some confusion with my diet with us thinking I needed to be on liquid diet after procedure but that is for next procedure. All staff treated me well at the surgery center.

Receptionist (name removed) was very helpful in scheduling. Much appreciated

All persons that attended me were great.

I referred Dr. Zhu to my co-workers and community becuase he is good

Friendly and professional

I always enjoy the stay and visit with PIH all these years. I trust PIH with my life several times already and will continue to trust PIH to take care of my health and treatments. Keep it up the good work PIH

Thanks to all, it feels good to know that I have PIH to take great care of me. Thank to all, you guys are the best. Have a wonderful day.

Thank you very much. Everything was great. Your attention, your kindness. Thank you. Thank you to the entire staff.

It is nice to meet Dr. Jiaming Zhu. he is very friendly and courteous. But after viewing The Low FODMAP Diet, I realized that most of the healthy vegetables and food I eat every day are low FODMAP. I'm confused about what I should eat. The low FODMAP diet does not make sense. I need Dr. Jiaming Zhu to give me a call to explain more about it. Thanks.

People were helpful and kind.

Anything good

PIH is the best hospital experience from the doctors, staff, etc. Their level of experience, attention to care, and overall great people who work there is unlike any provider I've had. I had Kaiser for 14 years. I regret not having PIH as my healthcare provider sooner.

Doctor and staff made me feel extremely comfortable

First time seeing this doctor. Procedure ordered by my primary doctor. Dr.Zhu was friendly and his assisting staff friendly and professional. I did not like the office practice of telling you OUT LOUD what you were there for. When I complained, the receptionist said, "Well that's what everyone is here for." No, not necessarily and the procedure is intimate and embarrassing for a lot of people. Receptionist should just say "this procedure is covered by insurance and extra procedures may require a copay"...

Procedure went smooth as possible.

It was awesome to experience the great teamwork and professionalism displayed. By the time I briefly met the Dr., I had already been briefed with the stats of what the procedure entitled. Thank you.

The facility was clean. The staff was friendly and helpful. I was well taken care of .

I felt that this provider was very thorough and easy to talk to. I felt that the staff was very kind and very nice.

He never brushed off my concerns. One of the few doctors I have seen that I trust.

I'm saying all the things that were negative. I told them I wasn't confident for doing this procedure. I wasn't confident with the anesthesiologist. I was not confident with the doctor at all. I was very rushed leaving. They made me leave quickly. I was not happy. I always had a good experience with PIH Hospital and the staff, and this was not good.

My consultation with him went very well. He explained everything to me and listened very well to me.

Friendly staff and caring

He took the time to explain everything that was going on with my son regarding his G-Tube and the formula he is receiving. He explained to us that the overgrowth on the outside of the tube was normal. I highly recommend him to everyone who is in need of a gastrointerologisrt.

For being my first visit, all went well ! Staff treated me very good ! Smiles mean alot to me & staff did that well ? easy facility to get in & out of! Dr. Seamed very easy going & listen well on what I had to say !

I wish the doctor can spend more spend and provide me more helpful information.

I'd like to know if there's any postponement or cancellation, we can call you for a more recent appointment. Because the appointment is a little long, and they had a flexible schedule filled between 8:30 and 11:30, please, that's all. Thank you very much, see you later.

Doctor was very genuine and easy to talk to.

Very personable

Procedure went faster than anticipated. Staff was professional, and courteous. An overall positive experience.

The doctor, she was fantastic, was tentative, was empathetic and very informative. However, I had the horrible time over and over with the staff calling in. They kept leaving me on hold for a long time. I had to call three different times at three different attempts. It's the staff at the office.

Just alright

Hospital staff were kind explained everything and were patient

Everything was definitely very good except for the parking, which they charged us $5 because I had two appointments that day and had to pay $10.

The answer to the first question should have been a number four because the service and the doctor was excellent. I was so happy that I was able to have that experience. It was a really great experience and I would definitely recommend it to anyone that I know.

Hospital staff were great also.

But I am very grateful to the nurses and especially to the doctor who attended to me. Thank you very much.

Always a very good experience very attentive to all our needs when in the hospital or at the office thank you

I have always been treated very well at the clinic. I am very happy, and of course, I would recommend it to anyone. Thank you for calling me, have a great day.

Yes, I was not very happy with Dr. Zhu. No, I really didn't... was very unsatisfied with what he told me. My daughter had to ask him and tell him to give me a CT scan for my stomach, otherwise he wouldn't have done that. He gave me medication that didn't work for me at all. It was like drinking Tylenol. It didn't work for me. So I'm very, very unhappy with this doctor. Very unhappy. That's all I have to say.

The doctor and staff and everyone else was very professional courteous will recommend to all my friends. Thank you.

Dr. Zhu and all of his staff were very professional and courteous, very helpful and comforting. Dr. Zhu has a great bedside manner, very easy to relate to him. He made me feel comfortable. And I felt like I was in very good hands with Dr. Zhu and everyone who worked with him and for him, everybody including his receptionist and everyone. But during this procedure, I had a colonoscopy and endoscopy. And they made me feel... I was very confident with them. They comforted me, they made me feel like I was in very good hands. And I was very happy and appreciative of their care and of PIH. Thank you very much.

During my experience, my first nurse, (name removed), was incredible. She was thoughtful and caring and took the time to get to know me and ask questions. She made me feel very comfortable. However, the anesthesiologist, and I did not quote your name, was highly unprofessional. I started to experience a panic attack, and rather than trying to console me, she was quite assertive in telling me to slow my heart rate down. She forcefully put her hands on my neck to try to control my heart rate, which if anyone has ever experienced a panic attack knows that's not helpful. She then reprimanded me for not taking my medication, which actually I had taken, and then reprimanded me for not bringing my panic attack medication, even though my meds are on my file, and I had also explained that I experienced panic attacks when I started to cry out of silly...

Felt very comfortable and relaxed with the office. I am new to PIH so I wasn't sure about meeting new Drs so far I'm pretty happy

Excellent service and very friendly staff

Have to say that the medical assistant that took my blood pressure and asked questions could've been a little more friendly. That's the only thing I have to say about the visit they need to feel like they want to be there and make the patient feel comfortable and care for. I didn't get that from the medical assistant at all.

She seems very satisfied with the explanation the doctor gave me, thank you very much, gentlemen of insufficient.

My care was excellent with the doctor, a lot of respect, a lot of care and the medicine that gave me exactly what I needed.

Dr. Zhu is always very patient. He answered all my questions and came up with a plan.