Ketsana Vilaysane MD

Great atmosphere, Very friendly. I was very relaxed because of this.

Great customer service

This doctor was not only dismissive, he was rude and sarcastic. This was disappointing because all the other times we had been at urgent care, the staff was wonderful.

Thank you to all that day from front office to clinical staff, and of course the doctor. You made my daughter feel safe and comfortable.

I'm stunned by the care and attention I was given. Absolutely love this provider and thus far my experience at PIH has been excellent!

The girl in the front, reception is very rude. She told me that I couldn't be seen here when my plan was and then 10 minutes later, okay I did, but she was very rude and adamant educate your employees better doctor didn't really has very quick. He told me that pain killers wouldn't work. And that's the only thing that's been helping me. I really highly considering canceling my PA Services and moving over to Kaiser because the service is that bad improve big time.

staff were very busy when I first arrived so came back later and they were still very courtious and friendly

Ohh, the relationship0 was good. Very systematic. The environment is clean. People are very approachable. Thank you.

This provider gave me some medication, which really helped I still have spots all over my body. Like a measles are chicken pox, but he did stop to itch. It's still swollen. I'm trying to get a hold of my insurance and and find out what, what, what it is whether if you meant out or whether it's Medicare or well care,Anyway he was he was wonderful. Thank you.

I would like to say that the front desk are very very professional, very quick and very friendly with love. That definitely made the experience better.

Best experience at an urgent care ever. Nurse was so kind and patient Dr. made me feel at ease. Also not rushed.Me and my husband are grateful for their services.

Medical staff were very helpful and courteous

The staff is just amazing! Starting at the front desk and ending with the nurses!! It was my first time there and will be looking for a primary doctor at that facility for us because of the staff. Thank you for being so great!

The urgent care receptionist turned me down with out doing the proper research to see if my insurance covered the visit. was turned away full stop something that could have been avoided. Waited over 30 min to be seen. There was no one else in the office at the time. Things where not explained to me as needed.

The Staff was & ALWAYS Outstanding & So Sweet & Friendly As far the Dr. That i saw this Day Sorry But he Was Not Friendly No Personality Just Blah!!! ??????

I was happy with the staff and how quickly, they service my daughter, but very unhappy with the provider we saw. The doctor was just unacceptable.

The provider was very nice, he did what he had to do, but it wasn't my physician, it was urgent care and I did appreciate it but I hadn't call other doctors during the time of my illness to find out what to do because I got really sick on my blood work. So that's all I have to say.

My experience was very pleasant despite my circumstances. The staff and doctor were very professional. I was extremely happy with the Doctor. He was amazing and helped me. I would like to thank him for helping. I am so grateful. Please pass this message to him.

Yes, he was good to me. He spent the time with me. He's a good doctor. Thank you.

Staff is very friend and welcoming.

This office is very conveniently located and they are always courteous and efficient with the patients.

I know you don't contract with Cigna anymore. I pray that you can renegotiate a contract with them. I have been with PIH for over 15 years but have had to switch because my husband's insurance changed. I went to urgent care because I trust you but had to pay out of pocket and will get reimbursed. Their machines were down so I had to go to the bank and get cash. The gal upfront wanted me to leave my insurance card as a guarantee that I would come back. I thought this very silly but complied even though I felt like going all Karen about it.LOL

I was seen pretty fast & the Dr was very informative about my care . I was happy as always when I go to Urgent Care . The office staff were very nice & caring.

Provider and staff were professional and courteous.

Overall very good experience.

visit felt safe and clean

Went in for chest pain, practitioner did order EKG, but failed to examine me. He did not auscultate my lungs even-though I complained about wheezing. He did not perform a "physical exam" according to my symptoms. I was not expecting for him to perform physical exam as when I get my yearly physical, but at least he should have addressed my symptoms. I understand that with this pandemic, some Practitioners don't want to touch ill patients. But if a patient is complaining about wheezing, cough etc., it's the Practitioners duty to at least "listen" to the patients lungs. The Medical Assistant spent more time in the room, than the Practitioner. From my understanding PIH's mission is to provide high-quality healthcare, without discrimination etc. My visit at the UCC was not high quality healthcare. It felt more like the Practitioner was trying to push me out the door.

Thank you for everything you have done for me and my family. It's been a good experience.

It was the best attention I have had so far. Thank you very much. Excellent work.

I'm glad I was seen immediately due to the small amount of patients there was. But I didn't feel like the doctor answered my question. You could tell he wanted to get out of the room immediately.

Was a nice visit

Thank you

easy access and availability. very compassionate and professional

Pih urgent care was great.

I have already told friends that going to this provider was a joke. The other urgent care facility would have at least looked at the abscess, and they informed me that they would indeed lance and drain if needed.

Staff was nice and friendly

Service is exceptional and they are there to help you. Thank you to ALL medical staff in this unfortunate time to be the heroes of today...tomorrow.....and for our future.????????????????????

They provided me with great care

My doctor was very knowledgeable and professional.

He was so thoughtful and caring And explained everything so carefully He was really good

Had to wait for 3 hours too no g

Thank you!!!

the facility is great, have been there on numerous times in the past, this provider made me feel like a number in a butcher shop

This is probably the best facility I have been in, the staff care and know what they are doing. Absolutely recommendable.

I would definitely recommend this provider Every single staff was kind Didn't have to wait long, visit was fast.Xrays, everything was done that same visit

My visit PIH Urgent Care facility in Santa Fe Springs was a good experience for me...first visit to this brand new location. Nursing and Supporting staff were all very kind and very accommodating. Dr. Vilaysane provided the medical assistance I need at the time.

Poor communication.

The doctor was polite and answered all my questions. I let feeling well cared for and informed.

Go somewhere else.

Very good care and friendly and caring staff.

Very caring and professional

Compentent.

Dr Vilaysane was so thorough. He listened and took action. Very caring! Highly Recommend Dr.Vilaysane

When you arrive they see you quickly and the facility is clean and the employees are friendly.

Doctor was understanding and caring

If my family had the same medical group I would recommend this doctor.

Dr. Vilaysane was very professional and knowledgeable.

Go to PIH URGENT CARE SANTA FE SPRINGS THEIR REALLY QUICK..

The doctor's special personality and people skills were very welcome. He explained everything in intimate detail and I wouldn't hesitate to come and see him again any time if I had a problem.

The staff was very professional and polite. Overall a great experience!

Very Respectful. Went the extra mile to check all views of the X-ray.

He couldn't be bothered and didn't want to hear what I had to say.

Appreciated how quickly I was seen

He was well informed and willing to discuss my problem and drug treatment options. It was a quick routine visit.

Service was quick and great.

Professional, efficient, friendly and knowledgeable.

The doctor and all staff were friendly, quick and knowledgeable. I was in and out of the urgent care in 30 minutes!

I told them to definitely use the urgent care center on Azusa Ave. Everyone was great.

I WOULD TRULY RECOMMEND YOUR FACILITY TO MY FAMILY AND FRIENDS. IT WAS SO CLEAN AND ORGANIZED AND LOVED HOW THEY WERE CONCERNED ABOUT WHAT YOU ARE GOING THROUGH AND MAKING YOU FEEL COMFORTABLE.

I would not tell my friends or family. The problem will not be solved and you will still end up leaving in pain.

Needs to try any make patient feel better than when they arrived nothing medically done to help my blood pressure

Don't waste your time there, go somewhere where they can help you.

I hope I don't encounter this provider again.