Ketsana Vilaysane MD

Very clean and sanitized place. Everything was so nice and quiet. Didn't seem like a regular urgent care facility, thats how nice it was.I would definitely take my baby back.

The provider was wonderful, when he was in the room with me. He gave me his full attention and I greatly appreciate it. That all the Personnel, we're extremely polite, courteous helpful, and very genuine authentic way. However, you were understaffed and that's not the providers fault. That's, you know, a corporate fault, and that's my only concern, but I was very pleased with the wonderful people that treated me and helped me and I'm most grateful. Thank you. And God bless.

I would really like to have him as a primary doctor. Thank you. Bye.

The doctor was very attentive. She asked me questions, and I asked her questions, and I believe she really paid attention, and she helped me because I got better. And I would see and refer her anytime. Thank you.

I went in for a covid test at the Urgent Care and they let me wait with everybody else. And then when I went inside the room to get tested, the nurse did not wear any PPE. Other than a surgical mask. I think that if luckily I was negative, but if I were positive, she could have been exposed and therefore exposed other people. I think she should have worn full PPE. If someone is coming in with covid symptoms for a covid test.

Care was ok but Dr. Did Not transmit prescriptions for me or my husband. (We both saw the doctor) And we didn't go try to pick up at pharmacy until the next day. Had to waste trips to pharmacy and phone calls. Still don't have prescriptions because I had to leave a message on the urgent care phone number.

Care was ok but Dr. Did Not transmit prescriptions for me or my wife. (We both saw the doctor) And we didn't go try to pick up at pharmacy until the next day. Had to waste trips to pharmacy and phone calls. Still don't have prescriptions because I had to leave a message on the urgent care phone number.

No, I really like my provider very much. She took her time in talking to me. I didn't feel pressured, and she was very good in diagnosis that she gave me. I really like her a lot, and I will see her again. Thank you. Bye bye.

Nice Doctor and nurse.

Friendly, helpful, and professional staff.

Wait time was 3 hrs Md did not introduce himself and he was just in the room like 2 mins ?? ??

The urgent care dr was rude. Since I had covid thirty days ago and was recently treated for pneumonia I went back to urgent care to seek medical attention for new symptoms such as ear pain. Well he looked at me. Said he could touch me. Specifically said he had to limit contact eight me due to my recent covid and told me there's nothing he can do for me. So basically I waisted my time and money since I went in for ear pain. And he didn't even want to check my ears when I asked him to. He's demeanor was arrogant and showed no compassion to my pain and needs. Lastly he tried to prescribe me zantex anxiety medication for my tightness in my chest for pneumonia. He was so quick to prescribe me a narcotic but not look to see if I had an ear infection. Lastly I will be switching providers since this isn't the first time having issues with my care at the urgent care. Than you

Staff was amazing my son got an EKG and the nurse assisting talked to him and told him what was going on. Got in and out quickly and everyone was so kind! Thank you

Excelente service and staff welcomed us. Office very clean.

Not sure who this Ketsana person is, assuming that is a woman's name I did not see a woman Dr. I was visited by a male Dr and several female nurses. Does not change my review at all just pointing out I do not believe the name listed is of the person(s) who helped me.

It would be helpful for the provider to ask if I have any questions at the end of the visit.

Awesome

Everyone, including the front and back office. And the doctor is very... very courteous. Very polite. Very respectful. Got done whatever I needed to get done the same day. So I am very grateful for that type of service that you guys provide. But only downside was.... was since I checked in until I got.. I was... I was... the service or not... seen by the doctor. My son was seen by the doctor. It took about an hour and 40 minutes. That's the only downfall. Everything else is excellence, in my opinion. Thank you so much.

Very pleasant experience at PIH urgent care! Would definitely recommend this facility to families and friends. Love the staff!! Very kind and understand of my needs. Thank you PIH! You are the best!

I wish I could have left a better sample of urine still don't think its a UTI but I'll take stomach infection

Even thou that the evaluation of my problem was wrong she helped me get to the root of my health problem and able to go to the right specialist. Thank you for the great help.

The doctor spent less than 2 minutes with me. The other staff that helped me were amazing. I asked for Covid test, with the response you don't need one. Since I went in for cough, mucus, soar throat I asked for cough syrup after he only gave me pills for mucus, once again ignored. Never looked in throat or ears. when we were done I asked if he could direct me as to what kind of doctor I can see about a large mass under skin in neck. The response without even looking was go see your primary. I told him I don't need a referral to see a specialist, what kind of doctor can I see, once again he said primary and walked out. Very rude, unprofessional. I let him know the reason I come to that particular location is the short wait times, he then stated "Just wait more people will make this location have horrible wait times just like the other locations". I have never had a bad experience at any PIH locations. I was born at PIH, my kids at PIH, we try to stay within the PIH umbrella for specialists. I guess there's always a bad apple in every group.

I have to say I was upset the moment I seen the COVID sign. My daughter did have cold symptoms but recently tested negative. It wasn't the nature of the visit, but after seeing the sign regarding COVID my heart sank of the thought that she wouldn't be seen. I called my doctors office (they are connected to the urgent care) they assured me I can go to the urgent care. Again I was extremely nervous on how the would react to my daughter. The minute I stepped in the urgent care I realized how wrong I was. I felt like the nurse as well as the doctor treated my daughter like she was their own child. I honestly was tearing up as I thanked the doctor on my way out. Amazing experience and I am glad to be part of the PIH family as well as bring my family here.

Great atmosphere, Very friendly. I was very relaxed because of this.

Great customer service

This doctor was not only dismissive, he was rude and sarcastic. This was disappointing because all the other times we had been at urgent care, the staff was wonderful.

Thank you to all that day from front office to clinical staff, and of course the doctor. You made my daughter feel safe and comfortable.

I'm stunned by the care and attention I was given. Absolutely love this provider and thus far my experience at PIH has been excellent!

The girl in the front, reception is very rude. She told me that I couldn't be seen here when my plan was and then 10 minutes later, okay I did, but she was very rude and adamant educate your employees better doctor didn't really has very quick. He told me that pain killers wouldn't work. And that's the only thing that's been helping me. I really highly considering canceling my PA Services and moving over to Kaiser because the service is that bad improve big time.

staff were very busy when I first arrived so came back later and they were still very courtious and friendly

Ohh, the relationship0 was good. Very systematic. The environment is clean. People are very approachable. Thank you.

This provider gave me some medication, which really helped I still have spots all over my body. Like a measles are chicken pox, but he did stop to itch. It's still swollen. I'm trying to get a hold of my insurance and and find out what, what, what it is whether if you meant out or whether it's Medicare or well care,Anyway he was he was wonderful. Thank you.

I would like to say that the front desk are very very professional, very quick and very friendly with love. That definitely made the experience better.

Best experience at an urgent care ever. Nurse was so kind and patient Dr. made me feel at ease. Also not rushed.Me and my husband are grateful for their services.

Medical staff were very helpful and courteous

The staff is just amazing! Starting at the front desk and ending with the nurses!! It was my first time there and will be looking for a primary doctor at that facility for us because of the staff. Thank you for being so great!

The urgent care receptionist turned me down with out doing the proper research to see if my insurance covered the visit. was turned away full stop something that could have been avoided. Waited over 30 min to be seen. There was no one else in the office at the time. Things where not explained to me as needed.

The Staff was & ALWAYS Outstanding & So Sweet & Friendly As far the Dr. That i saw this Day Sorry But he Was Not Friendly No Personality Just Blah!!! ??????

I was happy with the staff and how quickly, they service my daughter, but very unhappy with the provider we saw. The doctor was just unacceptable.

The provider was very nice, he did what he had to do, but it wasn't my physician, it was urgent care and I did appreciate it but I hadn't call other doctors during the time of my illness to find out what to do because I got really sick on my blood work. So that's all I have to say.

My experience was very pleasant despite my circumstances. The staff and doctor were very professional. I was extremely happy with the Doctor. He was amazing and helped me. I would like to thank him for helping. I am so grateful. Please pass this message to him.

Yes, he was good to me. He spent the time with me. He's a good doctor. Thank you.

Staff is very friend and welcoming.

This office is very conveniently located and they are always courteous and efficient with the patients.

I know you don't contract with Cigna anymore. I pray that you can renegotiate a contract with them. I have been with PIH for over 15 years but have had to switch because my husband's insurance changed. I went to urgent care because I trust you but had to pay out of pocket and will get reimbursed. Their machines were down so I had to go to the bank and get cash. The gal upfront wanted me to leave my insurance card as a guarantee that I would come back. I thought this very silly but complied even though I felt like going all Karen about it.LOL

I was seen pretty fast & the Dr was very informative about my care . I was happy as always when I go to Urgent Care . The office staff were very nice & caring.

Provider and staff were professional and courteous.

Overall very good experience.

visit felt safe and clean

Went in for chest pain, practitioner did order EKG, but failed to examine me. He did not auscultate my lungs even-though I complained about wheezing. He did not perform a "physical exam" according to my symptoms. I was not expecting for him to perform physical exam as when I get my yearly physical, but at least he should have addressed my symptoms. I understand that with this pandemic, some Practitioners don't want to touch ill patients. But if a patient is complaining about wheezing, cough etc., it's the Practitioners duty to at least "listen" to the patients lungs. The Medical Assistant spent more time in the room, than the Practitioner. From my understanding PIH's mission is to provide high-quality healthcare, without discrimination etc. My visit at the UCC was not high quality healthcare. It felt more like the Practitioner was trying to push me out the door.

Thank you for everything you have done for me and my family. It's been a good experience.

It was the best attention I have had so far. Thank you very much. Excellent work.

I'm glad I was seen immediately due to the small amount of patients there was. But I didn't feel like the doctor answered my question. You could tell he wanted to get out of the room immediately.

Was a nice visit

Thank you

easy access and availability. very compassionate and professional

Pih urgent care was great.

I have already told friends that going to this provider was a joke. The other urgent care facility would have at least looked at the abscess, and they informed me that they would indeed lance and drain if needed.

Staff was nice and friendly

Service is exceptional and they are there to help you. Thank you to ALL medical staff in this unfortunate time to be the heroes of today...tomorrow.....and for our future.????????????????????

They provided me with great care

My doctor was very knowledgeable and professional.

He was so thoughtful and caring And explained everything so carefully He was really good

Had to wait for 3 hours too no g

Thank you!!!

the facility is great, have been there on numerous times in the past, this provider made me feel like a number in a butcher shop

This is probably the best facility I have been in, the staff care and know what they are doing. Absolutely recommendable.

I would definitely recommend this provider Every single staff was kind Didn't have to wait long, visit was fast.Xrays, everything was done that same visit

My visit PIH Urgent Care facility in Santa Fe Springs was a good experience for me...first visit to this brand new location. Nursing and Supporting staff were all very kind and very accommodating. Dr. Vilaysane provided the medical assistance I need at the time.

Poor communication.

The doctor was polite and answered all my questions. I let feeling well cared for and informed.

Go somewhere else.

Very good care and friendly and caring staff.

Very caring and professional

Compentent.

Dr Vilaysane was so thorough. He listened and took action. Very caring! Highly Recommend Dr.Vilaysane

When you arrive they see you quickly and the facility is clean and the employees are friendly.

Doctor was understanding and caring

If my family had the same medical group I would recommend this doctor.

Dr. Vilaysane was very professional and knowledgeable.