Ketsana Vilaysane MD

Nurses, staff, radiologist and doctor all courteous, understanding, helpful and knowledgeable. Great experience as always!

The doctor (Vilaysane) and assistant (name removed) were both very polite and courteous. Also very efficient in helping me to be seen promptly.

This was for Urgent Care at the Hacienda Heights location. When I arrived, staff was apparently on lunch so I had to wait for about an hour before they could get me in. There weren't a huge amount of patients waiting but they weren't being admitted for awhile. This location could use another doctor during the busiest hours.

I received good treatment even though I had never been treated by this physician, I felt a sense of trust when we met. I was able to explain my reason for the urgent care visit, and he listened, examined the injured area, and prescribed medication to help. I began to feel better even before I left the office just knowing that I was given good treatment. Thank you.

I am calling on behalf of my daughter, (PHI removed). She had an appointment today there and her report was that the lady who helped her was extremely mean to her. (PHI removed) has a phobia with needles and the nurse... really didn't care about her phobia and instead wanted her to come back another day instead of helping her through it, which I do not appreciate. That's my feedback.

I have always had such a pleasant experience at the Hacienda Heights Urgent Care. The wait time is short. The staff are kind and helpful. The doctor took the time to listen to my concerns and discuss options for treatment with me. I will continue to come back to this location as needed.

The thorough exam was very much appreciated. I did not feel rushed through the time the doctor spent with me.

Only time I waited 2 hours to be seen always timely not this time

The Dr. was a little dismissive about my child not being able to swallow pills and it took longer at the pharmacy to switch to a liquid prescription. We will keep trying but now was not the time.

Hi, the provided that I saw was fine. He is knowledgeable and tell me in a timely matter. The only problem I had with that he never look me in the eye. The whole time I was there he's looks treating the computer. So what he had to say and walked out and never look to me in the eye at all and that's very rude on the health care provider as well. I wouldn't answer that to my patients so expect for him to treat his patients with mortgage meeting, respect as well. Thank you.

This urgent care facility and staff.are great. There is never more than a 20 minute wait time. They treat me with care and respect. I've seen this doctor on the paat and he has always provided the immediate and necessary treatment. He is a bit shy, but does listen to my medical concerns. I am totally satisfied

My provider was helpful answering all my questions

It would be great to have a pediatrician on staff at this urgent care clinic.

I like the help I got from this facility, but 2hr wait I think is too much. And they don't separate the one coming in with Covid!!! So dangerous for me, since I'm almost 82Yrs old. The Doctor and nurses are all good, only the waiting is too much Bit still Thanks so much, I'm O.K. now!!

Everybody was friendly and helpful

the test was for covid, I wish the result was shown to me (as covid is not a minor desease).

For an urgent care Dr I was blown away by the great care!!! Especially how good he was with my scared 1 year old. Really loved this Dr that we came to see. Thank you so much for your time and patience. You were great !

Dr Vilaysane, has a great bedside manner and really listens and be honest. During these tough times with COVID, which I came in for that reason and I was positive, not once did I feel alienated by the md or staff.

Wait times were too long. I was there for 2 hours waiting

Very respectful

Here I am confused because two doctors were helping me in the room so I don't know which one is referring for the review for the questionnaire for all the questions. So I would like to know like which doctor it is it, the gentleman or the lady? Because there was a lady also helping me. And so we'd love to know if she's the one referring to the review. Thank you. You can give me a call or call (PHI removed). Thank you.

Getting relief already to medication

This Dr. spent to little of time with my daughter. He didn't check any, he didn't check her at all. He just came in, said it was a UTI and prescribed medication left, so you never really gave her a full thorough atleast hear her breathing check If there was any source of the other section and the doctor just being very quick, not having that great that great contact, I guess that great conversation. Just leaving conversation with the parents to see what's going on was lacking. He wasn't really good at that. He rushed through the visit but everybody else is really nice. I would just say, the doctor was not Yeah, he wasn't what I expected and he definitely didn't. I feel like treated or cared about her my daughter or what she was feeling.

The staff and nurses were Excellent here, the doctor, however, was a bit curt and short.

Everyone was very helpful with a problem that I had,has, thanks to your office I got a call yesterday afternoon and problem solved.

Very doctor rude.

I chose this urgent care location over one that was closer to my home, because i have accompanied my husband to many medical appointments at this location and have always been impressed by their service. Staff in both front and back offices have always been exceptionally courteous, friendly and helpful, which made the 2 hour wait more bearable; however, I wasn't satisfied at all with the physician. He was obviously in a hurry, and kept asking me what i thought was my diagnosis. I replied that i think i had a sinus infection like many times before. He nonchalantly said, ok then that's what you have. I asked for advice on what to do about coughing and itching ears and throat, to which he said to just drink fluids to flush. I didn't feel confident in him. He showed no interest in my condition. It was clear that he had more pressing matters to attend to.

Doctor didn't seem to have any interest in my child. Didn't really listen mostly typed away in computer. An hour and a half wait-pretty long.

Staff and Doctors were super friendly and helpful thank you

Hi, I did not meet with this provider. I went to Urgent Care and saw a couple of nurses. Thank you.

Very helpful with all my concerns.the doctor was very caring with me thank you I was able to take care of all my meds there also 2days later I am doing great .thank you All..??

I kept trying to explain usually my diabetes is controlled. I felt extremely dehydrated. I kept telling him drinking water wasn't helping. I needed something else because I felt so dizzy. He wasn't listening to me and kept staring at my stomach. I understand I am obese and I know how to control my sugar levels. I've had this for a few years now and this is the first time it was over 200. I tried explaining how I had a panic attack yesterday and since then I haven't felt well. He just kept blaming it on uncontrolled diabetes. I told him the medicine gave me bad diarrhea and it made me feel terrible but all he said was to take more pills. He made me cry because I felt he wasn't listening to anything I had to say. I needed help with feeling dehydrated from my sugar being high for the day and from all the diarrhea. I kept trying to tell him water wasn't enough and I drank so much of it. I felt he saw I was obese and automatically didn't care for anything I had to say and him staring at my stomach didn't help. I wish I took my meter so he could see it's always at a controlled level. I needed maybe like an iv to help because I was drinking water non stop that morning and afternoon. I hardly was peeing and my mouth was extremely dry. I told him all this and he said well you're not drinking enough water. It's like he ignored me. I cried because I felt he wasn't trying to help me at all. I really wasted my money because he didn't even listen to me.

A day prior I was told by a smaller urgent care in the area that I had to go to the ER to seek care, the ER told me the wait is long and all they could do is give me Tylenol. No one took the time to actually see me. I've been to this urgent care a few years back and remember the team being extremely attentive. Before I had broken my foot and got the help I needed quickly. This time I got the antibiotics I needed for a bacterial infection that wouldn't have gone away because with "Just Tylenol" I really appreciate this team. From the two awesome young ladies in the front who were really kind and the 5 people who worked with me in the back from check in, the doctor, application of medicine, to the person who gave me my paperwork. All around great experience after having such a horrible few days fighting this alone.

Dr. V is definitely the best.

I was taken care of in a timely manner ,which was great cause I was in pain

I shouldn't be arguing with nurses about getting tested for COVID that we both came back positive with. Also they won't retest my daughter for school cheer that wrong. I will be changing my medical insurance next time I get a chance.

Receptionist very kind staff very friendly and kind mad u feel comfortable and very caring thank you.

I felt very uncomfortable when the LVN INFORMED ME THAT SHE WAS NOT VACCINATED FOR COVIED SHOTS. AND HEAR I 'AM FULLY VACCINATED. SHE SAID PIH GIVES THIER EMPLOYEES THIS OPTION.SO NEXT TIME WHEN CHECKING IN I WILL ASK FOR A VACCINATED NURSE TO DO MY VITALES

I was very, very happy with this doctor i actually, just went into urgent care cause I wasn't feeling, well, I have seen a lot of doctors and he was first, doctor that told me that I had a slight murmur and I was never aware of that, and he told me to follow up with my doctor, but it's very important. I am 41 years old, and I've seen a lot of doctors lately, and no one has ever told me that besides him he actually took his time to listen to what I had to say and wasn't in a rush. Usually like all doctors are. So I would highly recommend him to everybody. Thank you.

Dr has to take some moment to ask if patient has any question. Dr has to give more time and detail explanation to why anyone has some symptom. Do not be in and out so quickly.

My experience was horrible. I acknowledge I arrived right before closing but that shouldn't mean I get only a quarter of the attention that my child needed. The doctor was rude, and was only in there for a quick 2 minutes. While we waited for the COVID test results my son threw up as a result of the Motrin and not one person acknowledged or asked if we were okay. This was by far the worst experience with any of the PIH physicians.

The doctor did not show much concern for the big picture of why I was having the issue I was having. He seemed to want to just write me a prescription and send me away.

I went to Urgent Care for a sore throat that was HORRIBLE. Not a normal sore throat. After 2 tests were taken, both negative, I was given antibiotics and NO explanation of what was wrong, or could be wrong, or any help to me. I was told it could be a false negative. WHY wouldn't another test be ran? Why wouldn't the doctors explore any other sicknesses? I left knowing NOTHING more than when I got there. I left knowing LESS of what to do than what the actual problem is.

All Staffs and provider are very professional

Great customer service.

The nurse that helped me was great!

This provider was rude. He didn't assess my complaint till after I asked questions regarding my X-ray. He needs education on people skills.

We got there 10 min before opening and were the 2nd person to sign in. It took them 15min to even call us to the front for info. Took another 10-15 to get called back. When we were in the room, the nurse talked to us for a min after vitals then left. We waited for the doctor but the nurse came back in about 10 min later for a flu/Covid test. When she came in, I tried to talk to her asking her a question. She ignored me. When she went to start the test, she shoved the swab up my daughters nose and my daughter jolted back. She sighed and asked "you can't move!" I asked if it was necessary to go that far up, she said yes. Then I asked if I or she could do it, she said no. So my daughter put her head back and let her do it. When the nurse was exciting, she rolled her eyes. As if annoyed with us. We didn't say anything. Or even acknowledge that. After that, we waited another 20min. I finally went into the hall and asked someone how much longer? The nurse came and said a few min. We waited another 5 and I went out again. Finally the doctor came in saying she tested positive. But anytime I asked a question, he talked in circles and couldn't give me a direct answer. As if he wasn't sure. I honestly was more upset at the nursing staff and the way they treated us. We were first to get there and ended staying there for almost 2 hours... insane! I've never been there for more than 1 hour. Completely disappointed with the staff and the way they treated not only me as a parent but my young daughter too.

Love the Santa Fe springs urgent care! Easy fast and efficient!!!

This was an Urgent Care visit so there was some wait time but I expected there would be.

I was at the Urgent Care Azusa. The doctor was very good with me. He listened to everything that I had to say, and he gave me very good. Good. Good shots. and help me right away with my back pain. He was great. The girls are very kind and polite, and very caring, I had a very good experience.

Everyone was so nice right from the front office and all the nurses. My second time coming here on Bloomfield ...both good experience

It would be helpful for the provider to review previous notes from times that we've been an Urgent Care before to understand the full clinical picture of my daughter, as she has asthma, and is 3 years old, and I felt that he was unaware of the treatment strategies that we have been given before.

Staff and Doctor were very helpful and respectful. They checked me in even if I arrived there at 7:55 and they closed at 8. And they took care of me.

I love you. And now I see a very good care, very attentive, everything is very grateful to all of them, it was very good, even the report they made, I am very happy with it.

It was an urgent care experience and everyone was sensitive and polite. Very confident in the treatment prescribed.

Doctor was thorough, explainer how my pain was and it's going to go away and what needed to be done. The nurse was very sweet and also very helpful in explaining the two shots I was about to get Also about the medication.

I was able to take care my pain very good provider .

The staff were friendly like always . But the doctor didnt spend enough time with us . They did test that were not necessary. The pharmacy told me he give my child a wrong dose of medication.

Both the provider and nurse were great with their care.

Very good service

Nothing. The service was quick, sensitive and very appropriate.

Everyone was very helpful and gave me good information which was very helpful.

There are some areas need to be improve

I have been in Urgent Care previously and this was the quickest I've even been in and out. I guess I just hit the right time.

They were very kind and helped me quickly.

Doctor was respectful and assessed my concerns properly. One recommendation would be to keep the pharmacy open until 8:00 pm too. It is hard for a sick person, after seeing the doctor drive extra to fill the prescription. Pharmacy used to be open until 8:00 before, why is closing so early now?

I asked if the nurse can come a Little quick as we we're waiting inside the room for doctor for long time And doctor came and told my daughter needs to do X-ray and I asked if it can be done quickly as the nurses and staff are taking longer to come see us. Doctor said no body is sitting idle every one is busy. I felt it's rude he can say politely also. We spent more than 2 hours there.

Courteous, friendly, clean atmosphere.. definitely would come again and refer anyone else to this location.

The provider did not give me information about my test results. He just said I had a bladder infection, that's it. He didn't say, you know, what it involved or anything like that. So, he could have explained that a lot better.

Prefer to wait for the correct result.

Everyone was so kind. I was in and out so quickly.

The nurse was friendly and helpful.

A very good experience

My son and I had to wait an hour and a half to be seen while the Dr took his lunch. Unacceptable for urgent care! However, our nurse (name removed) was an angel! Very friendly and nice. Even gave a popsicle to my son which was very nice of her. Front office staff could've been more apologetic in regards to the long wait time.

I like the facility a lot, but this doctor was horrible. I was there for 2 1/2 hours because he wouldn't see me because I couldn't produce a urine sample. He was borderline rude. The equipment there, either the equipment didn't work or the user, didn't know how to use it. And that's both the blood pressure machine and the EKG. They couldn't get results on either one. I don't know if it was the equipment or if it was the user, but the whole experience was horrid, absolutely horrible, and I will never

So 1st of all, the nurses were absolutely delightful. Such angels, but their health care providers that helped me the doctor, which was a mail was a misogynist and he didn't listen to what I had to say. He was sexist and he, I feel like he didn't help me in a way he could help me. He just kind of gave me whatever and didn't listen to my actual problems because he's a misogynist. Thank you. Bye. Bye.

This urgent care is the best I drive 25miles just to see them. Always friendly very helpful. So polite 100%professional and friendly.

Okay. I hope to switch my visit to urgent care. And so that's what I graded it on. Anyway the services was fine. So, thank you.

This was a great experience and it started from the moment I was called in. The care team did a great job explaining and updating me throughout my visit

My wait was done in a reasonable time!

The staff was great and the wait went with reasonable time ????

From Reception to Dr- everyone was super sweet, professional and caring. First time I experienced this with this urgent care facility. Thank you ?? for that!

From the receptionists to the nurses at PIH Urgent Care, AMAZING service! I just love coming here for my migraine attacks. The receptionist truly care about me getting relief. I am always seen within 10 minutes and usually done with the whole visit in under an hour which is great! The nurses that do the vitals and injections are so great. They are so friendly and professional and genuinely care for me to get immediate relief for my migraine attacks. I just love the nurses here. All the nurses say good bye, they all acknowledge their patients which makes me feel special. With the nurses attending to me, they are so nice that it feels like I have known them for years, they make the whole experience comfortable. The doctor did see me in a timely manner which is great for my migraine attacks. He just seemed to be irritated that I showed up 20 minutes before closing. I apologized to him and the nurses and he said "its for your safety " not to come in last minute. I understand that they all want to go home but sometimes i cannot control the attacks. I think the doctor needs to improve on his bedside manner, and be a little more nicer and understanding to my situation. Thats was the only problem.

Always a good experience

I really appreciate the time she took with me. She has definitely help me get better. She's kind and very knowledgeable. She cares about my health.

Great experience with Dr Boon

Dr. Vilaysane and his staff were incredible, my rapid COVID test was a false negative and I'm so grateful that he advised me to be retested 4 days later because I tested positive today. The... what is today? The 18th, so definitely grateful for him and his staff.

Waiting in the lobby for 3 hours along side with people who were either exposed to or had Covid was extremely uneasy.

Mostly, I want to comment that On this day, Everybody was very nice, And friendly. But the wait was extremely long. Even though, it says a two hour wait, it turns out to be a a 4 1/2 hour Wait.

I asked the doctor, I actually mentioned to the doctor that my ear... my left ear was clogged and I couldn't hear out of it and that I wanted it cleaned out because I believe it was impacted and my request went ignored. I was just told to buy some over the counter ear wax medication and to use that. And I left the doctor's office not being able to hear. I'm still at home and I'm still having issues hearing out of that ear because my ear wax is impacted. Usually I go in and when I request to get my ears cleaned, I have a procedure done. They actually, someone will come in and clean my ear or my ears out and my request... my request went ignored so I

I was just really rushed. I waited in the waiting room for 2 hours and one of the provider finally came in he kind of just rush me was on the very desk and I know we had a lot of patience, but I felt rushed and almost dismissed and then he has exasperated telling me, he needed the room, he needed the room, I had a viral infection so, but if, if I was firm about it he would give me antibiotics but it wasn't going to help and I wasn't offered anything to help me feel better or get through what I was dealing with he immediately said he was going to test me for covid so that's probably what I had and I just have to wait to get better when I try to explain it in two weeks of this back and forth he didn't tell me what over the counter or anything, I could get to help me.

Hi, the doctor was amazing. He was probably the best doctor I've ever been to, he treated my mom with unbelievable care. He listened and he's kind, he's compassion, he's smart, he knows exactly what to do. I can't say enough good things. I would be back, I would recommend to everybody and I'm just so thrilled that I found him. He's fantastic. I would give him a 10 +. Thank you so much. Bye. Bye.

5 days to report covid results, unacceptable.

Until now they have not called me or informed me. I took a covid exam and I have not heard anything, I have called and they have not answered me.

Waiting time was 2 hours before I was called in. Once in with nurse/doctor very efficient. Might consider putting a TV in Waiting area to help your customers pass the time.

Excellent

You guys need to let people sit in their cars and text them when they're ready for them instead of sitting in a office full of Kovic people

If the doctor would have spent a little more time with actually listening to or examining our breathing situation. Especially my wife who was in the time we're both being seen at the same time.

The provider was very professional and very excellent, and this is why I love PH because they're so professional and they do not play games, they get down to the point and take care of business and in a professional manner, leaving my family space and definitely comforted. So, thank you very much again.

After a great office visit that took 3 hours the pharmacy was empty and still waited an additional hour for my prescriptions, that I did not understand it almost looked like they did not care about the patients.

I was very happy with the services I received. The RN was extremely friendly which made for an overall pleasant experience.

All the nurses were very nice.

Overall, Ketsana Vilaysane was dismissive of what I had to say. When I told him what my other physicians diagnosed me with he was rude and told me that they were wrong and that I was unaware of what I was actually sick with. There are so many other ways he could've said it, but he chose to do so in a way that belittled me.

Our community does not need Dr. Vilaysane caring for our families. He was rude, condescending, demeaning and humiliating. We asked several questions. Rather than answer honestly he was sarcastic. I asked if he thought my son should go to school his answer was he didn't care. He was going to go to school for him. We left and went to see a different physician who provided us with the confidence that our child was well cared for. We hope Dr. Vilaysane will be taught how to communicate and work amongst the people in our community.

My experience with ph I th Pho the first time ever been there so it was absolutely amazing from check in to having the MAA bring me back into my files she was very personable the doctor was amazing. You listen to what I had to say. I was super impressed super super impressed. I really really like them. I'm very happy. I stop there and I didn't go anywhere else thank you.

He is an excellent Doctor.

Dr was rude and said they didn't have a list of past medications of mine. Laughed when i tried to describe the pill i had taken.

Thank you so much Dr. V!

They did a great job thanks

Great service

This was my first time here and I was skeptical but since before I walked in I was already feeling good about it. The building was nice from the outside and there was plenty of parking available. Having a bathroom at the entrance was great! (And it was clean) Every single staff was polite and helpful. I felt heard and was helped. Thank you so much to the staff at the Azusa location!

Thanks

I went in with diarrhea and vomiting. He said I had a stomach virus. However, I got covid tested and my work note only referred to waiting for covid results, not the stomach virus.

The dr came in and mumbled I had no idea what he said. He didn't introduce himself. When he told me after 2 seconds I had a sty I had to ask the questions. He seemed disconnected & does not have a good bedside manner. Maybe I just caught him on a bad day as we all have those but to not introduce yourself is just rude

Very well

Very professional and friendly office staff and doctor. Will definitely be going to this urgent care when needed.

They don't return my calls. They don't give me answers on my radiology results. I need to go over there today this morning to get them.

My son (INAUDIBLE) has autism and that has always been respected in that office and I will continue to go there and be a patient as long as they continue to do that. It's been really amazing. Everybody who who talks to him talk to him with respect and they help him out the best that they can. So I greatly appreciate it. And the support that they show me on the same hand is really important as well. So I'm very thankful.