Kimberly Bartelus
Kimberly Bartelus

Kimberly Bartelus MD


Family Medicine
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4.4 / 5 (based on 487 Reviews) View 29 Comments
  • Group

Office Information

Hospital/Group Affiliation

PIH Health Physicians





  • Family Medicine


Medical School

Loma Linda University School of Medicine (California)


PIH Health Hospital-Whittier

Patient Reviews

December 26, 2021
I had a great referral to another doctor who could help me and she was great as well. She helped me right away, and she helped me. My eye was just not doing well 'cause I had an eye lashes in there. So I'm happy about everything that's there and I'm happy about the referral too. Thank you.
December 26, 2021
Yes, I was very impressed with the girl at the desk. She had a big problem. She had people waiting and her computer crashed, but she kept her cool and it was going to be a 2 hour late, but it was made Pleasant. My daughter and I had no problem waiting and we got good service.
December 26, 2021
I showed the doctor that I needed Acyclovir 800 (this is what I am used to taking). The doctor sent a prescription for valACYclovir 1GM. When I went to pick up my medication at Walgreens, the pharmacist said that I should not take this medication because when I took it in the past, it made me extremely ill. She told me to go back to urgent care and ask the doctor to write a script for Acyclovir 800 for my shingles. I went back immediately. The woman in the front was very helpful and went to the back immediately. When she came back, she said the nurse said that the doctor won't change the medication. I asked if they would come and talk to me. The receptionist went back to ask. When she came back to me, she said, "I spoke to an LVN and they said they don't have time to come talk to me and that I should take the medication that the doctor originally wrote. I expressed my frustration and asked that they make a note that they pharmacist HIGHLY recommended that I do not take the medication. I also called three times and left a message. Eventually, Walgreens called me and said that the doctor sent a new prescription for the EXACT same meds that was sent earlier and she still recommended that I do not take it.
December 26, 2021
I waited 3 hours to be seen and the nurses where unhelpful and disrespectful when explaining to everybody the systems were down. They didn't want to give us any answers. I had to get out of the waiting room to ask the Front desk was more helpful. Then the rude nurse that just told us we can wait 5 hours to be seen. Worst experience I had with PIH.
December 23, 2021
I came in as a walk in and was attended to quickly. The doctor available at Urgent Care was very caring and addressed my needs in a satisfactory manner. I was in and out in less than an hour.
December 23, 2021
They were absolutely. Professional. Very friendly and very knowledgeable and very professional and definitely I will be with them all my life.
December 22, 2021
Very professional staff
December 20, 2021
Was prescribed a antibiotic. My pharmacy didn't have it and asked doctor for alternate. I also called clinic. Checked pharmacy several hours later and no contact from clinic. Called clinic again. My prescription was sent to another pharmacy and was finally able to get my meds approximately 9 hours later.
December 12, 2021
The doctor and all staff were efficient and eager to assist when my husband and I arrived at the office with a stomach virus. The wait time was minimal in comparison to other urgent care offices. In addition the office was immaculate clean compared to other hospital urgent care offices!
December 09, 2021
I want to say that she made me feel so comfortable and like she understood how I felt and I have never experienced that before with any other doctor. She explained things so well and while doing examination was gentle and talked through everything. I really appreciate it and I thank her so much!!!!
December 08, 2021
Everything went smoothly and the appointment process was super easy. The dr was very friendly and understanding.
November 29, 2021
Very friendly facility. Very caring staff, extremely helpful and took her time explaining.
November 29, 2021
Dr didn't ask any questions she literally read off her list off the computer. There was no human interaction no questions were answered. What a waste of time. And after my COVID test the other nurse came in and gave me paperwork and didn't explain anything just opened the door and here you go goodbye. Like really? First of all my son cannot go to school coughing and with a running nose if he had allergies something for allergies should have been prescribed not what was given to me which I didn't even bother going to the pharmacy to pick up. They literally took my money and didn't do anything for my son and myself. Not acceptable
November 29, 2021
I liked that he took the time to do the necessary tests.
November 15, 2021
Dr was very kind and took her time to check me. I was very satisfied with my visit. I would love to see this Dr again.
November 11, 2021
I liked that they were able to do an x-ray right away onsite. The place was clean and I felt safe being there.
November 10, 2021
Yes, my name is [PHI removed]. I'm very disappointed with the staff. The nurses treat my daughter really bad. They don't have professional to treat a four year old kid. Like I said to the staff I already talked to the manager. They know they don't help me. They charged me for exams. They they didn't do it to my daughter and I don't know what to say. Like, I'm very disappointed. I I told them I work for Pioneer Medical Group for 14 years since my older daughter was a baby and going to this Clinic with my youngest daughter was the experience so bad. And like I said I am a cash
November 08, 2021
I like the doctor (INAUDIBLE) out there and it was very slow and they took their good old time. I mean, to get people in and out - it would be nicer if people would go a little faster, especially if you're sick you don't want to be waiting for hours. It's very hard to make an appointment with your regular provider there because it's just like, they don't have the time. Okay. Thank you. Bye.
November 08, 2021
What I didn't like was the front desk, they were seemed to be giving attitude to each other. I'm trying to check in all the people in the morning, cuz I went in as an urgent care. And then there were like, I know, she's next . You told me that she was the next one. So I didn't seem that there was quite, of good information or cross reference there and the girl that it was taken care of my information. She had asked me like more than 3 times for my information because she was arguing with the other staff. That's one thing that I didn't like.
November 04, 2021
She was very friendly and it was easy to speak with her. I didn't feel uncomfortable or judged while talking to her. I've had experiences where I've been talked down to because im over weight.
November 03, 2021
Everyone was friendly and the facility was clean
October 21, 2021
Everything was good with th Dr. And staff at pih the only problem was that my son's Dr. Is Latif so we go to via care in south gate but they were very unprofessional they gave my son a [PHI removed] vaccine didn't informe of side effects or gave me any paper work my son got very sick from that vaccine and when I called the office nobody help me or return my call so that's when i took my son to pih urgent care in Downey and your office try to contact them to ask them about tx. But it was impossible to get a hold of them apparently there is no communication between offices. Very bad service I will find a new Pediatric Dr. For my son. Because I found out they probably gave my son an extra [PHI removed] shot cause he had one in 2016.
October 21, 2021
It was a great service and the staff was really nice.
October 21, 2021
The doctor was so nice she helped me understand what causes a UTI she was really kind and didn't make me feel embarrassed or uncomfortable , please tell her thank you for me
October 20, 2021
Everyone worked quickly and professionally
October 10, 2021
Everything was fine
October 07, 2021
It was urgent care so there was no scheduling. Wait time was better than I expected.
October 03, 2021
I think the wait times could be cut shorter and the way they explained the medical diagnosis of a patient could be explained a little further into it. That's it. Thank you.
October 03, 2021
It was a good visit. I was in pain physically, but after being seen and understanding that my pain was not something serious, I felt better--at least in my mind... Thanks, [PHI removed]
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