Laura H. Kheng PA-C

Although I had a wonderful experience with my colonoscopy and with the service providers, I must say that the billing is a complete debacle. I have been given four different bills, no, three different bills, and I paid everything on the day of service and have been told I owe an additional $500. And then I received another bill the day of my follow-up for $1,400 as if I didn't pay anything, but I think the $1,400 is really what I'm supposed to be paying, but I actually paid $1,700. And I was sent a bill, like I said, from the billing department saying that I owe an extra $514. So there's a lot of confusion with billing, with cash patients, and that is a huge problem, and I'm still trying to work things out. Nobody can give me ?

Thank you! The work environment in Digestive Health is very upbeat. Love the thought of the day on the board in the exam room.

Very happy with provider

I am (PHI removed) daughter and caregiver and we are always satisfied and so content with your staff and care ..thank you

I was very happy with my visit to provider and Laura Kheng. She was very good and spent enough time with me explaining everything. And also all the staff at this office were very nice. So I am very, very happy.

One concern that I had was the ability to communicate with the office after my procedure. There was no way to reach the office over the weekend when I experienced some symptoms. And I would not recommend this provider since I had to really advocate for my concerns.

I was not able to see the doctor I made an appointment with. I wasted 45 minutes waiting for someone to come and tell me. A PA ended up seeing me because the doctor I was scheduled with was not the doctor that performed my colonoscopy. Apparently he was my doctor, I never saw him before or after and did not know that I could only see that doctor. It was disappointing that this was not caught before my appointment. It was an error from the office that should've been caught before. The PA was knowledgeable and treated me with respect. Moreover, I had to wait 15 minutes to check out and make an appointment. All staff was courteous and respectful but it was a pretty long appointment.

Laura has extremely high level communication skills and is very friendly. She's awesome

Thank you Laura for working so closely with me to resolve this chronic belching. You have an excellent strategy to get to the source of the problem.

SHe is sombody you can reallyrely on. THank soo much.

She was very informative and encouraging.

It was pretty good service. Thank you.

Thank you PIH for the professionalism, kindness, and courtesy of your staff. Thank you for the hygiene and cleanliness of the offices and facilities. All the patients are very satisfied!

Extremely pleased with the Doctor question and responses as I was I am glad I saw this Doctor

Well, I like the way that they accept me that the same day I was taking care of me. The doctor was really good. I think I make a mistake in the first question. Definitely she did a very good job. Thank you very much. And that's it. Everybody's very nice over there. Thank you.

As soon as I came in and talked to the receptionist, she's very cordial, kind, and had a smile on her face. Asked me to sit down, and within 15 minutes, not even that, 10 minutes I'd say, I was called, saw the doctor, able to do what I was supposed to do, talked to the doctor, the doctor briefed on what was happening. I was left satisfied. Made an appointment to see the doctor again. I am very satisfied, yes.

I think the problem was there was a failure to communicate. I kept explaining the situation and even though I try to phrase it so that it's clearer so that there is no confusion, the end result was that she didn't hear any of what I was telling her and she ended up sending a prescription that I could not afford and I told her that I could not afford it and I told her that I didn't want that prescription and I told her that I wanted an alternate and she didn't do that. She gave me the more expensive prescription which means that after I tried to explain it multiple times, she just didn't listen or didn't understand. So.

PA WAS VERY POLITE AND DID LISTEN. ONLY WOULD LIKE MORE MORNING OPTIONS FOR SURGERY DATES

Getting more appointments available for primary doctors, for doctors, not for physician assistants who don't know what they're doing or what they say.

It was fine - just getting results from my colonoscopy. She was just a PA.

Yes, I'm (PHI removed) and my opinion of the PH is that it's excellent. I'm experiencing something similar with my wife, who has cancer and is being treated there. Everything that's happening right now is excellent. She's progressing very well, and they're taking good care of her. My opinion is a 10 out of 10 for all the care they've given us as a couple, my wife and me. That's my opinion. We're very happy with the hospital. Thank you.

Laura took the time to explain the results of my colonoscopy. She was very thorough and she answered all of my questions.

Awesome job doctors

I had an excellent experience in the doctor's office. The staff was excellent and the doctor was excellent. I think she's actually a physician's assistant. Anyhow, very positive. Thank you. Bye.

I have always been very satisfied with both the medical and administrative staff.

Everything was excellent. I was very satisfied with the service I received. Thank you very much.

Thank you for your thorough detailed explanation of all of my results. Excellent care.

I loved it, Laura. She was very kind, helpful, and I loved her.

The PA listen to me what I had to say, and she was very caring

Laura was very informative and very helpful and gave me a lot of information that I needed explained. Thank you.

I had my appointment with Laura the PA. Although my visit went ok it would be nice to occasionally see Dr. (name removed) without having to wait 3 months for that appointment. I don't like that the responsibility is put on the patient to call daily to check for cancellations to make an appointment with your own doctor?

Very professional, courteous, patient and helpful. Office was busy but services kept up handling adequate so no long wait. Served coffee and tea, very much appreciated.

The staff are friendly and responsive and visits very comfortable.

I was very satisfied. Thank you very much. Very attentive, and I'm very happy. Goodbye.

Dr. Kheng has been wonderful in my husbands recovery from his chronic constipation,

Laura is professionally courteous, very knowledgeable, she was receptive to answering any question I add. I will be happy to see her for next appointment She is a very competent keeper

Everyone treated me very well.

Yes, thank you for her care. She was very thorough and professional in answering all my questions, very knowledgeable. And I appreciate her involvement for my health. And I'd recommend her to any family member. Thank you. We saved his urine. You can look at it in there, how dark it is.

The only problem was trying to get an appointment when it was urgent

Compared to other PA's that I have visited, Dr Kheng is very professional, humble and cares about her patient.

Very respectful and professional environment. Explained everything in details. My mother is profoundly deaf and elderly. They have a lot of patience explaining everything to her so that she understands. Dr was very informative and kind she explained the treatment plan and her reason for having a return visit always asking if there were any more concerns before she concluded the visit.

Appreciated the time spent with me and the plan of care. Very knowledgeable and well trained person. Thank you very much.

Very well received. Thank You. (PHI removed)

Laura is knowledgeable, polite, asks all the right questions and answered all my questions, doesn't make you feel rushed. I would definitely recommend her to anyone in need of a GI practitioner!

Excellent

Laura was great, kind, answered all my questions and highly professional. Thank you PIH for Laura. :)

She's very professional and is trying to resolve my ongoing issue.

All staff were courteous and professional.

I received more help an information then I have ever received for the problems I have been having for years

If you can have appointments sooner.

Nurse Practitioner Kheng was awesome. Her bedside manner is awesome. She went above and beyond to calm my nerves and fears and make me feel as comfortable and better as possible. I would definitely recommend Nurse Practitioner Kheng to my family and friends. Look forward to our next appointment.

(Two names removed) and team were wonderful and cared for me during my appointment. Thank you so much.

I had arrived 10 minutes after my appointment. I did arrive at the desk and sign in on the roster that they had out. I took my seat because the medical assistant was dealing with another patient. I ended up sitting there for 15 minutes and I was never called. Everybody else waiting in the room had been called in that was ahead of me and people that had checked in after me, most of them were checked in. I walked up to the clerk and asked why I hadn't been called in and she just kind of said, oh, laughed a little. Well, we'll get you in next. She forgot to check me in.

Fix the parking gates. Always very long lines to exit because people can't figure out how to pay. Ridiculous!!!

Dr Laura said at the end of my visit," Call me if you need anything". That is what I wanted to hear..TY

The PA explained everything so I understood and answered all of my questions. She was very easy to talk to.

The Digestive Health department is always pleasant and professional. Positive words/thoughts are posted on the exam room's board. I was greeted and called into the exam room by a young lady with a beautiful smile.

The doctor is very thorough and listened to my concerns. She gave me suggestions for dealing with my symptoms and recommended that I call her if the pain returns. She is very proactive.

Quick and friendly staff. Had a great experience.

I'd like to thank the staff up there in (name removed) office. They were courtesy and I got to...was able to move my appointment one week ahead. (name removed), I guess her name is, and (name removed) and all the other ones up there were very helpful and the staff, (name removed), the one that did the fibro scan. Thank you for the staff.

I liked this Doctor felt very confortable