Mackenzie L. Pennington PA-C

Good service and professionalism

(FOREIGN) I'm so glad with the doctor I went. She helped me out a lot. Thank you very much.

The office staff and medical staff were excellent. No complaints. Just the highest respect and recommendations for you. Thank you.

So, my daughter was in there on Monday because she had a fever, cough, dizziness and I believe her temperature was taken and some vitals and it was determined that she had a virus. Not covid, not the flu and she was sent home with cough syrup and my daughter is currently at CHOC now and she has leukemia. It was found that she has leukemia and there was some issues with her lungs because of that and her lungs were not checked on Monday. So I feel like if her lungs could have possibly been listened to on Monday, something would have been caught a little bit sooner. I realize diagnosing leukemia at urgent care is probably not going to happen. But I feel like a little bit more attention and care to what was said about how she was feeling and a little bit more time to understand would've been more beneficial

I would like to thank Dr Pennington she was very friendly greeted me with a smile. My whole visit with her was excellent she took time to explain a number of things about how I was feeling she made it so very comfortable it was like talking to friend and not a doctor which was very comforting. I wish I could have her for all my visits. Thank you again Dr.

Everything was very, very exceptional. The nurses, all the staff was really, really kind and courtesy. I really did appreciate everyone. I'll give them a ten, definitely.

I was a little concerned about the number of people who were coughing in the waiting room.

I had a foot ulcer I told them about in the initial check up nurse and they handed my paperwork before checking my BP since I came in with it high I had to tell them to check it and I told the gentleman that checked my urine and last BP about checking my ulcer and he said they couldn't that I had to do a new urgent care appointment. How stupid is that I felt that they didn't attend me well.

I went to the Santa Fe Springs Urgent Care. It was very helpful. I recommend it to my sister. Because she goes to the one in Whittier, which is down the road, as she's there all day, when I was in and out within 3 hours, which I thought was acceptable. I have lab work done. I had X-rays taken, and had consultation with my P. A three times.

Urgent care visit. When took vitals I noticed on portal that BP was not what I saw when she took it. I told practioner and she adjusted

Excellent, excellent office. Wound Care is the best and the nurse (name removed)...she is so awesome. I really like her. She's she's help me...get better so much faster.

Urgent care wait time was long

Dr. Tamboli did the angiogram, he did a good job, but I was in plavix, and I was bleeding badly. I went to the intensive care. I was bleeding. The ladies they were there. Some of them knew. They kept me bleeding and then they put a tape on the bleeding. Of course the bleeding stopped. The girl... the four girls name (names removed), I think (name removed) new, so she's forgiven, and then they left me from 5... from 10 to 6... until 7 p.m. until the second shift came

This facility's expected wait time did not appear on the company website. I got lucky that their wait time was less that Downey or Whittier.

Assistant giving me the IV fluids was very gentle and kind. She made me feel cared for. Thank you!

Everybody was fabulous, from the front desk to the RN to the Doctor. Professional, courteous, friendly, & personal! Thank you so much!

Front desk felt like I was at a retail store/wireless carrier or fast food place. This is urgent care where clearly people need sympathy and immediate care. I was in pain and the ladies in the front spoke so loudly about my personal information. Literally had to disclose why I was there out loud. Where's my privacy?

Office staff is not the friendliest. They cut you off as if in a rush. Attitude needs to be more courteous. The front desk was great, it was the other lady that did my vitals that had a bad attitude.

I wish I could remember the providers name but I really liked her a lot and I would love to continue seeing her if need be. She's great

My only complaint is the wait time to me was a little extreme two hours and 15 minutes to see the doctor other than that everything was excellent

The main reason I went for was not handled. And I'm still having problems with my arm.

Everything was excellent, everyone was very happy with that doctor, my mom is very satisfied and thank you very much.

The wait time was a bit long, but they were also pretty busy. The x-ray techs were awesome and were very encouraging to work with for my child's benefit. I appreciate the effort the two techs took to make my child feel comfortable and able to advocate for herself when she was scared and nervous.

From receptionist, to nurses and MacKenzie I was treated kindly and professionally. McKenzie gave me information no other urgent care provider ever had in reference to a recurring problem for which I was being treated . She calmed my anxiety .

Okay, the doctor treated me very well, as well as the receptionist, everyone was kind and good to me, I recommended him to my family, because he is a very good person, thanks for everything, bye, okay.

The X-ray technician on duty was very attentive and he explained very step of the way; he made us feel assured and comfortable. All staff at the urgent care have been wonderful.

Very good service and attention. Thanks!

Wait time ridiculous to just be told over the counter medicine should help. More time waiting to be seen then just to be inside for 10min !!!

Extremely clean location and very prompt service. Very effective, and very clean, both counter...counter personnel and doctor herself.

Excellent, excellent.

I waited way too long to be seen. I went into a room thinking I was going to be seen by the physician but the nurse just took my temp and bp and weight. She then sent me back to the waiting room and she said I had to wait for a room to be available even though I was literally IN a room!! I then waited another hour to be seen! Overall I was there for like 2 hours which is ridiculous. There was probably only one doctor but there should definitely have been more.

The front office clerk, when she registers patients, she has a very bad attitude and not very welcoming. Besides patients being...they're coming in sick, it's not it's not very welcome into the sick patients coming in. Also, I waited 6 hours to be seen and I kept going back and forth, and I had no update as far as like, how much how many more people were ahead of me. She just told me to go back outside and wait in my car. That was...I thought she was very rude and very unprofessional, on her. And I...I understand the covid restrictions, but we can at least have some better common courtesy manners to treat the ill patients with respect. Thank you.

Thank you P-I, PHI, I was treated very respectfully, and it's much appreciated. I look forward to ongoing visits and care with your providers. Thank you and have a blessed day.

One of the best experiences I've ever had at a medical office . Your people really made the whole experience good . I went in for a Covid test with a few symptoms and a lot of anxiety. They were able to give me the results in 15 minutes tested negative for Covid but positive for influenza A . They gave me a prescription for my ear injection which I picked on my way home . Having the flu is not great but how your staff handle me from the moment I went to the check in desk to when I left was perfect .

Very Happy Thank You.

Really great Urgent Care facility. Everyone was very friendly and professional

Caring, professional, and nice.

[PHI removed] has been best dr. She makes sure my concerns are responsive and taken care of. I give her 100 out of 100. Pih Lucky to have her

They were all caring, prompt and professional!

The security guard in the parking lot was super friendly and attentive, which was very comforting since we were some of the last patients and it was already dark. He saw that it was just myself [PHI removed] very pregnant mom) and my daughter and he walked us to our car. I really appreciated that.

Would definitely come back again. Dr. Mackenzie Pennington was very professional.

She took the time to explain

Making an appointment was not applicable in my situation. I went there for "Urgent Care" and I received care in a very timely manner. Thank you & great job to the staff there at the time.

everyone was so courteous and nice and the PA was very passionate and helpful.

great experience

Hello, I made on question number 2, instead of pressing on number 4. press number 1 accidentally. So I wanted to say most definitely on question. Number 2 I believe everything was excellent. Very, very kind, patient, professional. I have been very satisfied with everyone in mind that I've come in contact with, from the people on the phone. The visits are the office except for one doctor in the world is leave it alone. And all that was a GI doctor that I had seen...

Staff and aid [name removed] was awesome! [name removed] tended to my needs with respect

The person taking the vitals needs to improve and pay attention to the blood pressure, because someone's life was at risk today. or yesterday actually, and they weren't paying attention. So, we need to pay more attention to the blood pressure and the vitals.

Service was great. I was a walk in so it took a little time. Everyone I came in contact with was thoughtful.

The PA was very courtesy and knowledgeable.

She checked my ear and she said she couldn't see my eardrum and instead of flushing out the wax buildup she gave me ear drops? I hope this was the correct diagnosis.

I would like to express appreciation for Mackenzie's compassionate care that she gave me. We discussed things through and she listened and understood completely. She was thorough in her care. In fact, she explained a few things that no doctor has ever explained about EBV virus. She understood my frustration of my illness. She did her best to help me and I super appreciated her time and professionalism.

It was a pleasant experience and the doctor was great. She went above and beyond. The staff was also very helpful and they were overall amazing.