Mackenzie L. Pennington PA-C

I think she did a fantastic job. She was very attentive to my needs and she understood my concerns, my worries and she helped me by explaining things very simply and treating me with a lot of care. So I highly recommend her and I appreciate what she did for me.

Awesome experience with the doctors and staff and overall an amazing experience.

Everything is okay.

She was very helpful and took the time to listen and explain.

Staff was extremely professional and courteous. I will definitely return to this facility when needed. Thank you!!

My overall experience with PA Pennington was second to none. She was very attentive and personable.

Excellent customer service very professional

My visit was excellent from The assistant to the X-ray tech to the PA. I was very impressed. They truly care and make you feel comfortable.

The website indicated that the urgent care opened at 10:00am. I arrived at 9:50am and it was already opened. This was upsetting because I would have arrived earlier to avoid the long wait time.

I injured myself coming through the door. It was taken care of expeditiously and very competently.

Everyone was very kind and understanding

Mackenzie gave me the best care I have ever had. She is such an asset to PIH for sure. Thank you for the excellent care Mackenzie!!

PA M Pennington was very patient and caring I felt like she really cares I was having severe panic attack and she reassured me and prescribed medication to get me through the night The next day I made appointment with my doctor

I visited urgent care and from the moment of encounter at check in until leaving, everyone was very polite, sympathetic, understanding and timely. It was a very good visit

The entire experience was good especially since I haven't visited an urgent care center for a while. However, the check-in process needs to be updated to modern standards, e.g. for most of the patients I overheard checking in, they really could have started the check-in process online themselves which would have saved a lot of time for the front-office staff when receiving patients, myself included. Basic patient info, updated or confirmed pharmacy, updated medical insurance info, copies of ID and insurance cards can and could be started by the patient prior to the visit. I would have certainly done it and it would have helped me maintain my place in line. I literally dropped from patient 5 to patient 6 because the scanner wasn't working to complete my check-in prior to a later patient's check-in. That was discouraging especially since I was already in a good amount of physical pain.

Your doctor was very patient and helped explain everything to me. My options and the possibilities of my injury and the staff was also very pleasant and helpful and patient.

My experience at PIH urgent Care is always great. I enjoyed PA Mackenzie, she was knowledgeable and provided good information.

Very good service. And the place ver lo clean

The doctor was really well took time and was patient but the nursing staff was exceptional. I had 3 different years ago. Helping me, I'm a very hard stick ticket blood and they were amazing patience and technically very little pain. So excellent exclamation nursing staff kudos to them.

It was a great service

Dr. Pennington is nothing less than a "miracle worker". I had been really sick for 3 days and after seeing her I felt better the next day. She is totally a great professional with her knowledge, caring attitude and friendly manner. Thank you, thank you, thank you for providing such excellent care. PIH is lucky to have you as part of their group.

The location of the Urgent Care was very convenient. Staff was great.

She was very thorough, professional and attentive. She explained things well and was very helpful.

She is wonderful. I really love it so I do appreciate it. His courtesy and location, and help. You know, he's very knowledgeable. I do like him.

Urgent care can always go two ways. Happy to type that Bloomfield urgent care always has a smile on their faces engages with patients and doctors or PAs are always courteous and kind. Not to mention the nurse that took my vitals yesterday. What a joy!

My experience was excellent. Dr. Mackenzie Pennington looked at my prior visits and determined the best course to treat my symptom(s). I also let her know about my concern with pre-diabetes and the last time I had my A1C tested. Although my current symptom needed immediate attention, she also "listened" to my other concern and ordered a blood test which I really appreciated.

I was treated with respect and efficiency

Need to be able to provide more services onsite. Need to be able to provide better referrals who can schedule appt closer to date of visit - not 2 months away

Always a pleasant experience

Great service.

I wasn't given an MRI. I don't know why, I just took x-rays, showed no broken bones or anything like that. Showed a lot of arthritis developing in my knees and I just went home and did what she told me and took the medicine and did my own assessment and I'm fine now. So thank you.

I was not happy that I was sent home with my BP at 208.

Staff was excellent! They were kind, caring and treated me well.

I see that the doctor did everything possible with the information she was provided considering that the computers were down and I had to give her verbally my patient history and did the best possible she could. Get your computer fixed.

This is the second time my daughter needed stitches, this first time we took her to the pih e.r in downey, the doctor she saw was completely uncompassionate to my scared daughter, this time the dr. was more patient and caring towards my daughter which helped her feel less scared than before, good doctor.

She was awesome!

It was a positive experience during this pandemic

Care & understanding

She is absolutely wonderful!

I would recommend them to PIH providers.

Friendly staff fast service

She was very caring and listened to my medical concerns. She explained to me what I could expect on my medical condition and what to do.

We all go there in some cases

Go to PIH!!

PIH provides excellent care to their patients!

I was very well taken care of.