Martin Howard Orens MD

The using staff was very attentive and supportable. Both graveyard shift and day shift. The doctor who tended to me the most on the graveyard shift helped me stay calm. She had a very good bedside matter. I felt like I mattered. The day shift doctor, and I know they needed my room, made me feel like it was time to go. I felt like I was being rushed out and I didn't feel that she gave me my time to ask questions.

Everyone was very professional and caring.

Nurse visit was great. Quick and kind

Visits to PIH providers and office staff are always excellent. I love being in this medical group.

Not happy with the waiting time I waited in the room for more than 1 hour to be seen

To call this place Urgent Care of Downey, is not right . waiting time 2 hours, time to encounter doctor 2 minutes, to get x-rays waiting so long due to he was waiting for the order to show on the computer. I normally visit Urgent Care in Montebello, but that day they have X-ray machine broke, and I was referred to location in Downey( that I would not visit any more ). Them with a broken bone doctor not even provide a doctors note for absent at work. I do understand people want to go home on time, but this is a health care facility, I just hope that Urgent care shouldn't closed at 7:00 pm.

I am very happy with the care I received. The nurse was very nice and courteous. The Doctor had excellent bedside manor. I felt like there was a strong sense of urgency to care for my health. I an very happy with the care I received.

I was there, call, there was no cost medicines prescribed, I called the next day which is today and I was told that I had to come back and be seen again for the same problem. I'm very upset about that because I went in there complaining of calls and I do, I did receive a c Park and I did receive a beautiful. There was no cost medication or cover instructions. Do I continue with the Mucinex. What do I do? So I called and the person that answer the phone was very, very rude. All she kept say is, would you like to speak to my manager.

The service was exceptional, there was a male medical asst. that was rude that stated he was not dealing with my rudeness. But I did speak up and state that I was not rude and please change medical assistant's. In which they did and she was very pleasant.

Best bedside manner I've seen at PIH

Very professional and prescribed the medicine I needed

My... the Home Health was excellent. The employee health was excellent to me. The front desk ladies at the urgent care, were really wonderful to me. But the nurse who took me in was not very polite, had terrible bed side manners and was not very informative. And I don't believe she really spent the time with me that needed to be spent, especially when taking the swabs. When they were counted for 10 seconds each nostril, she only did about 4 to 6 seconds each nostril. Pretty much that was it. That's all I really had a tough time with, was actually being inside the room with nurse.

This provider was absolutely... respectful.kind, efficient and I would come back again anytime. Thank you.

I'm a employee for PIH i can in to be tested for cov the nurse was not friendly I thought never ask me if I needed to see a doctor nothing I left and to my doctor for medical care

the best staff !!!!!

Everyone was so kind, friendly and very caring

The staff was professional and I didn't have to wait too long to get into the back. The doctor was very polite, greeted me when he came in and listened to my explanation as to why I was there. He explained his thought process in a way that was thorough and logical. I felt he cared about figuring out how to help me feel better. Excellent bed side manner! Honestly, he is one of the best doctors I've ever interacted with :) Thank you doctor for the excellent care you provided!

Very disrespectful nurses, untimely manner when it comes to the visit. They don't answer any of your questions in an understanding way, just very disrespectful in all, especially since were in a pandemic, it should be showing people a little more courtesy, they just cold.

I just sent that the ladies at the front desk is going to be a little bit more helpful. They were watching me stand outside in the hall at the covid stickers and they did not say anything. And then they were kind, they were pretty rude when I was getting them back of form that the doctor had asked me to give them, but just think that the some of the front desk ladies to be a little bit more helpful in nicer especially because they are in health care.

I was not happy with the provider.

I wished they can have authority to prescribe the needed Rx. Because l had to schedule another appt to be able to get the Rx needed for my issues

Explaining the tests and results was clear, appreciate the hard copy indicating same.

Highly recommend.

Very knowledgeable, respectful, and has good bedside manners .

He was very helpful and professional. And very patient and kind.