Martin Howard Orens MD

It was a okay experience, but I wasn't not tested well and ended up taking a at home COVID test and came out positive.

I have been waiting since yesterday for my antibiotics. This needs to address since the patient needs it

I would defenately recommand the Doctor I saw yesterday but not this company. Is always a struggle seeing my personal provider the clinic in South Gate, CA never have open appointments for emergency. I hate this company since it became PHI

Excellent and courteous

I was very pleased with the service as well as the staff and I was pleased with the doctor. So I will highly recommended to anyone that I know and you all have a blessed day. Thank you.

The moment, the doctor walked in. I can tell he was very passionate about his job. His work past very detailed and answers with the most 100% answers to my questions.

I'm so pleased with this dr I wish he could be my permanent dr but

need to have more lady doctors in this office

Dr. Was great! I was concerned with my health before visit. The doctor service and care made me feel better. One of the best doctor I've seen so far. I was planning to leave PIH after this visit I'm staying.

Excellent services!

only saw provider for a about two minutes and didn't see him again. Nurse dressed the wound

I was very pleased with receptionist, male nurse and doctor, however he asked me to call if medication was not working , called this morning at 10:30 left a message and have not received call back! It is now 12:52. Hoping medication will work, continued lower back pain but not so much pressure or blood in urine! Thank you and blessings to everyone ?

We were seen and the timely fashion we saw the doctor in a timely fashion the doctor was nice and medical assistant in the back office with site. However, the staff on the front desk that was rude she was screaming at me at the mother because when she pulled up the insurance, it was she didn't understand that the policy was under me who is the mother and my children are listed, but there are from Pioneer, there were from a 80th patience, and she screamed in a race the voice you would go out, she was disrespectful and, and the gentleman that was with her call me when I, when I told her that she was wrong and she was rude and I talked about to her and I told her don't talk to me in an analog phone because you don't have to scream at me the gentleman that was next to her

On March 11 I went to the urgent care, the person I don't know the name saw me leave with crutches. He immediately asked me if I needed a wheelchair and I said thank you. Very attentive he took me to the parking lot where my car was very kind and attentive.

Well, I went in because I've had a cold. I can't sleep for the past 5 days and because he feels that cough medicine is going to be phased out based on studies that's ready believing in. I did ask them for a prescription for cough medicine and wasn't given one. I had to tell him that I've already gone through rounds of Nyquil and I've gone rounds through Robitussin. I just felt I needed something stronger at that time and I think he just wasn't happy that I asked him for a prescription for a cough medicine. So, that's all I have to say for that and I didn't get it. (INAUDIBLE) I was told to follow

From the check in to the exiting, everyone was super helpful and pleasant and took the time to make my son feel very comfortable and special. Thanks guys!

Unreasonable to family visitors, made to wait outside. Unwilling to allow our family to wait in the WAITING ROOM to see our dying family member. Then we were targeted by demanding that we turn our visitor badges in to them, without asking anyone else for badges. Needless to say, we were not willing to comply with this new demand. No compassion, just (word removed) rules. How many people have been negatively impacted by making a loved one die alone, not humane.

So the office lady was like kind of like rushing us in some way and like kind of having a bad mood and a bad face.

I don't think the time the doctor took to check my stomach was enough.

Good experience

Always a friendly staff

Staff very caring. I'm very pleased with my visit. ?

This provider was awesome.

The staff was excellent!

I came to urgent care with the hope I can get an ultrasound and a Covid-19 test but was told by provider that I didn't need a test and they don't have equipment for ultrasound which is very disappointing since those things are important to have.

All the staff are very friendly and respectful

I used the urgent care. The wait was a little long but I understand is really busy for the pandemic.

1 ½ house waiting period. Too long and unacceptable. I never saw the doctor although I am still in pain.

The location is well maintained. Clean on the outside and the inside was clean and tidy as well. It seemed possibly newly remodeled. The Physician and all medical staff were excellent. Professional yet quite personal. The issue arose when checking in. The woman who assisted at check in was extremely unprofessional. She was confused with the process of my insurance. I reiterated to her numerous times to ask her supervisor for clarification and she continued to deny me medical services. After 5-7 minutes she decided to ask her supervisor. Only after I demanded to speak to her supervisor. As I stated to her numerous times, her supervisor was aware of my emergency and the process of my insurance. I then informed the clerk this might be a learning moment for her. I attempted to explain I would had made it into one for myself if I was in her position. She laughed and then continued to laugh. As a person who works with the public myself I would have never given such horrible customer service. I would have turned it into a learning moment. Nevertheless her being the face of the Urgent Care as you walk in and being unpleasant and unprofessional I can say I will never utilize this location or any other PIH location. I have also informed my family who lives local. Please provide the clerk with customer service training. This will benefit the whole company as well as the clients.

She was very helpful, very friendly. And she really paid attention to what I had to tell her about how I felt. And I really felt like I can let her know how. I feel, how I felt. [name removed] she really was gentle and my cut and it was an open wound and she didn't just yank, she respected me. She listened to me. She asked me how I felt. It was a great experience.

Kind, with respect and patience, excellent, clean.

PIH is my favorite, I'm so glad I left Kaiser for PIH it's the best service very efficient.

Great service and professional staff members, keep up the good work. Thank you for help with my health needs

He over-explained things to me and treated me like a child. There was some things I understood and he didn't really care to ask me what I know or anything and he just talked to me like I was stupid. That's why I rated him so low.

Excellent care. Thank you.

Everybody was really kind, thoughtful, and definitely. They were... they were very nice. Helpful, I appreciate it that. And I was seeing... and I would say a pretty good timely manner, which was a plus. I got to help I need it immediately. I'll just put it that way. They were great. They were fantastic and thank you so much.

My son did not see Dr. Orens. He saw Dr. M. Yee. He was very kind and gentle with my son. He explained things well.He listened to my son's health issues. Great doctor.

They were great.

Nurses Er Doctor and all staff were very good at what they do my experience for my first time was very happy . My only problem I had is I understand we go cause we're sick but I was sick but I was on a floor with elderly folks that yelled in pain all night and I was exhausted when I got home no sleep in hospital .

This was my first time meeting this Doctor, I was completely impressed by his professionalism and his ability to explain the situation AND make sure I understand him. Definitely going to research the man in hopes of him becoming my primary

Dr. And staff were very kind and helpful.

Efficient..Very nice staff..Knowledgeable doctor....

Great doctor and staff! They help my child with respect

The wait is too long. We were there for more than 4 hours for them to attend to us.

She was wonderful

Felt much better and more confident after seeing Dr. Orens

Although it is the flu/covid season. I didn't mind waiting. I think the process at this urgent care is great. The provider we saw, was very good at explaining things. Made us laugh. Was gentle with my daughter. Everyone was great, from the front staff to the nurses. Thank you PIH!

Great service, trustworthy

Dr was very rude, I explained to him that I needed something for my migraines and nausea but I couldn't be put on an antibiotic because I have surgery in a couple days. He ended up giving me an antibiotic for my throat I explained to him my throat doesn't hurt I even asked him if he had a diagnoses for me he stated no that he's just giving it to me just in case

This doctor was great love my visit with him, very kind, respectful and easy to understand

Dr Orens was to the point and listened to my concerns and gave me the best advise. The appointment was very thorough and quick actually. For an urgent care, I was only at the office for 2 hours max - that included X-rays and results. Front office ha was professional and gave good customer service as well. Thank you!