Michelle Khanh Le FNP

What was an anxiety filled week . . . My 1st week of Chemotherapy and Radiotherapy . . . I was pleased to meet with and see Michelle Le, NP at weeks end. It's been a few months since, I've met with Michelle Le. As always, her thoughtful approach, empathy and compassion was appreciated.

I had an experience with the office's social worker that was unpleasant for me and I brought it up with my provider. She was very supportive and initiated communication with the office manager so that I would feel supported and to come up with a plan to resolve my aversion towards working with them now. I was feeling anxious about working with someone who made me feel disrespected and who ultimately didn't care about me as a person (based on actions they took). Choices they made had the unintended consequences of me becoming emotional and depressed. I don't feel safe with that level of carelessness at a time when I am so vulnerable.

Michelle is patient and kind to my 93 YO Dad. She explains things clearly and has a pleasant bedside manner,

Under staffed

I love the fact that Michelle was very courteous. She answered all my questions. She was extremely knowledgeable and able to answer all my questions. I loved her demeanor and I am actually hoping to use her again. So thank you so much.

The staff has changed in the past few months the front office staff! and they are rude, I've seen them be rude to others, you can hear them gossiping about patients and other staff. From all the other Medical offices this one ( the cancer one) should have the most patient and compassionate employees , people already walk in feeling scared and anxious . The front staff needs to be better , also having a tv wouldn't hurt for the long waiting time to distract others but have a cute movie not doctors stories . I speak with other patients when I'm in the waiting room these past 2 years and I'm not the only one that feels this way.

I had an amazing experience with the doctor, the nurse practitioner, and you just need to work in the front desk customer service. This lady is a little very rude when I get there. She's very, very rude. Doesn't let us speak up to say who we're going to see. If we have a question, she just cops off and just next, next, and she has her favorite patients that she lets them go by before we even get there. She's very rude. You really need to work on the front desk when you walk in to register or let them know that you have an appointment. Besides that, UPIH is excellent. My doctor, Michelle, the nurse practitioner, Dr. Michelle was excellent. I had the best patient care that I ever expected it. Thank you very much.

Michelle is kind and professional.

Yes, Michelle is very nice, very easy to talk to, and I would definitely would love to see her again. Thank you.

Very pleasant staff and very professional.

Yes, Ms. Michelle Lee was very, very professional and she's kind and she works with the patients very well.

Michelle is an excellent physician assistant. I really, really liked her. She really explained herself from point A to B to me. I asked her questions. She answered them and she's going to make a great physician. I give her a 10 plus. I commend her as a doctor oncologist.

This doctor was very helpful. She answered all my questions and was able to make me feel at ease. I highly recommend her. Thank you.

Since I met Dr. (three names removed), and all the other doctors it's been great to have understanding when you find out you have Lymphoma. ALL the nurses and technicians have been wonderful. You have a great work force , your most valuable asset. I will send more feedback to Mr. (name removed) down the road. Your TV CHANNELS are horrible

I appreciate the staff at the oncology department very much. They are positive and encouraging and just want to give them a thumbs up.

It was nice to meet her. She made me feel comfortable. Easy to understand. And I waked out feeling hopeful and not scared.

My experience was definitely the highest with Michelle So nice and caring person

Caring and listening and helpful

My visit was very good but I was told to see Dr (name removed) 8 weeks and no appointments available , that's distressing

Getting an appointment in this office was easy and the qualified nurse practitioner was thorough and competent. The hard part was scheduling the breast MRI through the women's health center this year instead of directly with radiology as in previous years. That took way too long. The competent technicians who administered the MRI, however, were quick and efficient. The series of events could be more streamlined if the breast health center had more staff to manage MRI scheduling because one contact seemed to be too limiting. Having attended several other exams at the women's health center, this type of clog in the system is not common.

She was very friendly, very nice, and she listened to what you had to say of your concerns. I would definitely see her again. I really liked her. And I did get an appointment as soon as I needed. Thank you.

Michelle is very pleasant and thorough. We appreciate her patience and kindness with my 92 year old Dad.

Very happy with my experience visiting Dr. LE She took her time to answer my questions and explain the the procedure to follow. Thank you,

It's been a while since I last saw Michelle Le, NP. She was the same thoughtful, empathic and compassionate professional, I recall from my last visit with her. I appreciate that she took time to review changes since my last visit with her.

Extremely professional at all times. Thank you so much.

I was very specific about what I needed about my medication confusion. I thought that the doctor neglected to do what she told me she was going to do and the messages were not passed down correctly. But I don't think it was the PA's assistant that at fault that much. But I would not want to go back.

I have a lot of props to give to Dr. (name removed)'s office. Dr. (name removed) has always been wonderful. Michelle Lee was really, really good and the only reason I said three on one of the questions was because I don't know her and that was about trusting her. And no complaints usually about this office, but patient access in other offices is really bad.

I just wanted to know the first question should be a four, not a three. Thank you very much.

Thank you to all the nurses and staff in the infusion center. They make you feel welcome. Very knowledgeable they care and give 100% attention to the patient make your treatment a lot easier keep up the great job you do for us.

She was very nice and very professional. She listened. She answered questions. I felt there was a real connection and she cared about what I had to say and answered my question very completely and in a way that I understood and I really enjoyed the visit with her.

I have aways had a good experience with this provider hope they stay with this medical group...

Michelle is kind, professional, empathetic, and always makes me feel cared for. She quickly responds to any messages left via the patient portal. I know I'm in good hands and am grateful for her care.

Hi, hello, this is (PHI removed), one of the customers, and my suggestion is to have more, and I know this is difficult because they're hard to get, because they're the ones who greet the customer first, and the ones who get paid a lot of money are the doctors, not the entry-level people. So I would do more staff development with them in answering the phone, and to find out from them if they have long waits. Sometimes the waits get long, I'm sure that's the way it is all over because it's a cost-saving mechanism. But if you want my feedback, hire more people, keep training them with staff development, and keep up the good work because PIH is doing a

Her sincere and patient attention.

I very much appreciated the visit with Michelle yesterday. Good information and feedback. Thank you Michelle for your follow up with my calendar and answering my concerns.

With the professionals, the nurses, the doctor, is very good and I love that. The only thing that is not professional at all are the receptionists. When you come in and they serve you, they answer rudely. They also tell you that they don't speak Spanish, but in a very ugly way. They didn't even take my drink and they've had it for a long time. Those who are in front of those who receive people dedicate a class so that the simple way of treating people is what they've had for a long time. Thank you.

Michelle was extremely professional, polite, compassionate and completely helpful during my visit!!! PIH REALLY HAS AMAZING STAFF! Couldn't be happier with my care! THANK YOU!