Neal Shindel MD | Gastroenterologist | Whittier, CA | PIH Health
Neal M. Shindel

Neal M. Shindel MD

Specialties:

Gastroenterology
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4.8 / 5 (based on 1233 Reviews) View 357 Comments

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562.698.0306

Dr. Shindel attributes an interest in science and research with his decision to pursue medicine.  He also enjoys helping people.  “Having had several family members with colon cancer, I became committed to making a difference,” says Dr. Shindel, who’s gratified to see fewer patients developing the disease.  In practice for 30 years, he’s performed 50,000 colonoscopies and calls gastroenterology a unique blend of one-on-one patient time, high-tech endoscopic procedures and treatments.

Prior to his role with PIH Health, Dr. Shindel was the Director of the Colon Cancer Prevention Alliance in Whittier that began in 1991. Dr. Shindel and his wife celebrated 25 years of marriage by climbing California’s Mt. Whitney and cycling 121 miles to Badwater, Death Valley, reaching the highest and lowest points in the contiguous United States in 24 hours.

Office Information

Hospital/Group Affiliation

PIH Health Whittier Hospital

PIH Health Physicians

Profile

Gender

Male

Specialties

  • Gastroenterology

Additional Languages

  • Spanish

Education

Medical School

SUNY State University of New York-Syracuse College of Medicine

Internship

Temple University Hospital (Pennsylvania)

Residency

Temple University Hospital (Pennsylvania)

Fellowship

Veterans Affairs Medical Center-West Los Angeles (California)

Board Certifications

  • Gastroenterology
  • Internal Medicine

Video

Patient Reviews

August 05, 2022
Staff (names removed) and Dr. Shindel were very professional, & patient. The only thing that I would say that could have been better was that I was not prepared to not be able to drive for 24 hrs following my procedure. I knew someone had to pick me up after it was completed. I must have misunderstood, I have had this procedure in the past and didn't recall not being able to drive until the following day. So, I think it would have been helpful to have had that instruction emphasized more. Other than that the whole process went very well. Thanks to all the staff.
August 04, 2022
A very pleasant and comfortable experience. Everyone was kind and caring.
August 02, 2022
Stay Pleasant. And Thank you
August 01, 2022
All the assistants were very professional courteous, polite and helpful hundred percent. Previous time and this current past time, they're all great. I appreciate all their fine work. Thank you.
August 01, 2022
Thank you.
August 01, 2022
My experience was great!. All of the staff members, admitting clerks were excellent in their profession. They treated me with kindness.
July 29, 2022
Yes, all the staff was very generous with they're time, with me and very courteous all the way through from the people, in the front office to, when I arrive from my surgery, until the time, I left, everybody's very courteous, and very friendly and I just, it was, it was good. I just had a good experience there.
July 29, 2022
(names removed) were extremely warm, engaging, informative and kind.
July 29, 2022
My experience at the hospital was amazing. All of the staff was wonderful and great service. The doctor reminded my of my last results and the process of current procedure. Was professional and easy to talk to and I understood him. I kind not of asked for a better doctor. Definitely will recommend him and PIH Hospital.
July 29, 2022
Everyone from the moment I checked in until I checked out treated me with the utmost kindness and respect. They helped me to feel at ease prior to my procedure. They were all excellent and professional.
July 28, 2022
I don't understand why I had to be there at 7:20, when my procedure wasn't scheduled until 9:20. I didnt get called in until about 8:30. Waiting all that time was frustrating. I could have stayed home. No wonder my blood pressure was high.
July 26, 2022
Dr. Neal Shindel had been my mother's doctor was a case, he's always been kind considerate, very informative and very helpful. And the staff is always as just as great. You have a great day.
July 26, 2022
I was very comfortable and at ease
July 25, 2022
We waited in the waiting room more than 40 minutes. Then another long wait in the room. Our time with the doctor was just right, but the wait was tedious. Entire visit took 1 hr 47 minutes.
July 25, 2022
Everyone here was great, very nice and friendly.
July 22, 2022
Excellent services
July 21, 2022
Everbody there was so nice to me I felt very welcome. Walk out of there wis a big smile. THANK YOU!!!!
July 19, 2022
My only negative experience was getting picked up. My ride arrived and called the desk, but the person who took the call didn't tell the nurse in charge of my care, so my ride and I waited an additional twenty minutes to be released.
July 19, 2022
I would like to say "Thank You" to my nurse; I believe her name is (name removed). She did a phenomenal job. I always have a difficult time with the IV process as I can only use one arm since lymph nodes were removed from the other. She made me feel calm and got it started on the first try. She was professional, sweet, caring, and awesome!
July 18, 2022
In addition to Dr Shindel's responses, I would like to say that everyone I came in contact with in the medical prep room and surgical room have always been very courteous and explained everything they were doing. This is my 4th procedure with Dr. Shindel in the past 4 visits. Thank you to everyone.
July 18, 2022
Office workers need to communicate better. I had to wait an hour before I was even called in to wait for the doctor. After 45 min. of waiting, I had to go up and ask what was going on. They told me he was running late. I shouldn't have to ask. Workers need to keep the patients informed, especially if the doctor is running late. I should have the option if I want to wait or reschedule.
July 18, 2022
The staff made me feel comfortable and relaxed. They were also very patient. Thank you all.
July 15, 2022
Your care and kindness.
July 13, 2022
JUST ONE THOUGHT. I WAS TOLD I NEED TO SCHEDULE AN APPOINTMENT IN 2 WEEKS, AS I CALL TO SCHEDULE AN APPOINTMENT IN 2 WEEKS. ITS MENTIONED THERE ARE NO TIMES AVAILABLE IN THE TWO WEEKS. I ASKED IF I CAN SCHEDULE FOR SEPTEMBER 6, AND THEY SAID NO. I HAVE NO TIME OFF IN AUGUST. EVERYTHING ELSE WAS EXCELLENT.
July 12, 2022
Very good experience with the whole staff
July 12, 2022
Dr. Shindel's office staff. Were very courteous. Very helpful and ask often if I needed. If I had any questions. Dr. Shindel himself is very thorough in his explanation and the procedure and the potential risk of complications. I would recommend him highly to family members. Of course, I would return myself. Thanks very much.
July 12, 2022
Having to wait over an hour to see doctor was unusual. Office is usually prompt.
July 11, 2022
He is excellent. Listen to you. Provided insight to what was going on. He is the best.
July 08, 2022
The medical part of all of this was perfect. The scheduling process really needs to be looked at. It took multiple attempts on my part to get scheduled which took about a year. When I sent a second referral, it took one hour on the phone, multiple holds and transfers to complete the process. What working person can do this. Then once I scheduled Magda was very unclear explaining the process. I know we are all doing our best but think of the person who never has done a colonoscopy or did it 6 years ago. The process you talk about everyday is not clear to the patient. Please be kind and patient.
July 08, 2022
Love the staff and made me feel comfortable. Everyone was friendly all around. Thank you
July 08, 2022
Very pleasant experience and staff was professional and friendly
July 07, 2022
Staff was primary point of contact. Was treated very respectfully, and professionally.
July 06, 2022
it was a very professional, very caring and Good experience for what was done. Okay thank you very much. That was all very good. Bye.
July 06, 2022
All the nurses who cared for me during my colonoscopy were extremely professional. Each one explained what care they were going to give & explained the procedure thoroughly. They were all friendly & caring. Even the assistant who wheeled me to the parking lot was extremely kind & friendly. All the nurses & staff made me feel calm & comfortable.
July 05, 2022
Everyone is friendly and accommodating
July 01, 2022
The receptionist (the youngest of the three who were at that time) was very professional and very friendly, she helped me with some things to fill out in some papers, she explained herself and answered some questions that I asked her at all times, she was attentive in case I needed something
July 01, 2022
I couldn't say enough about the wonderful experience I had with my procedure. The staff and my doctor are so caring and compassionate and they make me feel like I was their only patient - great experience!
July 01, 2022
Dr. Shindel and his staff was very courteous, respectful and professional in making my procedure as painless and pleasurable as possible. I look forward to seeing him again in 5 years...and they all definitely deserve a raise for all they do!!
June 30, 2022
Good staffing and gentle folks
June 30, 2022
Nurses and staff were very friendly and accommodating.
June 29, 2022
All-around great experience seemed like such a short procedure then it was over and I was on my way home. Everyone was so nice and very productive and professional. My personal thanks goes out to all!
June 28, 2022
Very professional and very helpful in answering all my questions.
June 28, 2022
Nice
June 27, 2022
The only complained I had everything was wonderful but the waiting room was over packed. There's a sign there that says stay six feet apart and everybody was right next to each other. Maybe one chair and between sometimes not and nobody. I know the people that are helping the taking all your information, they have nothing to do with that, they were all very nice. But how can you control that? There's just way too many people for that office. That's my only complaint.
June 27, 2022
I am very satisfied with this office. Dr. Shindel has been my doctor probably for the last 20 years and I have never had a problem with them. Everything went smoothly.
June 24, 2022
The staff was amazing. The nurses were really friendly and caring. (Name removed) was professional, attentive and warm. Great staff!
June 22, 2022
All the stuff is very helpful and I feel so comfortable love Experience
June 22, 2022
I arrived on time for my appointment. There were several other patients in the waiting room but I was registered and taken in for my procedure. After I was seen by the doctor the anesthesiologist put me out without me knowing it. Next thing I awakened and my accompanying nurse said I was done. I couldn't believe it until I looked at the clock and seen about a half hour had passed. Everything went good. I was impressed and happy. My procedure team took good care of me.
June 21, 2022
Dr Shindel and all that were involved I'm my visit, from the front desk to the nurses and assistants were wonderful and friendly. Thank you!!
June 20, 2022
I been seeing Dr. Shindel for 30 years and from day one to the last appointment, I've been very satisfied, completely happy having Dr. Shindel as my doctor, you know, gastro (INAUDIBLE) doctor and I definitely would recommend it to my family and friends. PIH has a wonderful team, including Dr. Shindel
June 17, 2022
Every single person I came in contact with June 17th, were helpful, caring and great sense of humor. I was scared to death about my procedure. After talking to my Nurse that checked me in and chatting with my Nurse that assisted my Doctor, I was at ease and felt like I can do this again. Thank you for such a wonderful experience.
June 16, 2022
This staff was excellent. The post procedure nurse was exceptional, and Dr. Shindel exceptional. Thank you.
June 16, 2022
The team of doctors, nurses and staff were very kind and helpful. Thank you for your service.
June 16, 2022
The whole experience was made easier for me due to the support and courtesy of all the staff and Dr. Shindel. Thank you.
June 16, 2022
Office staff said she would call me back for an appointment. After 2 weeks I had to call. Then an appointment was made. A step on the procedure was left out. I had to email and the step was added.
June 15, 2022
Well, I meant to press 2, that "yes, I would recommend this office", so I apologize for that. And apparently, I was not told I should bring socks, so I would recommend that the office let the patient know they should bring socks on the day of the appointment. And the pick up area for the patient is difficult for some people, so that...that could be addressed as well when the instructions are sent out. Otherwise, everything was terrific. I don't have any issues. I would recommend the doctor, I would recommend the office, all the nurses were wonderful. Thank you very much.
June 15, 2022
The entire GI team was thorough and attentive, especially nurse (name removed).
June 14, 2022
Excellent medical care
June 14, 2022
All the nurses, the anesthesiologist, and Dr Shindel took extremely good care of me. Nurse (namr removed) went out of her way to make me feel comfortable.
June 14, 2022
Followup Appointment was not available in time.
June 13, 2022
Dr. Shindel and his team are always on the ball , friendly and informative.
June 13, 2022
Very pleasant staff, professional, courteous.
June 10, 2022
My life depends on this office and I am so grateful. I'm under 45, have passed 5 years since last colonoscopy, had previous polyps and family history. Was this a screening or diagnostic? The difference is costing me $1300 this time. It's too bad that my insurance doesn't care for me as my doctor does. Thank you for everything and to all the nurses pre and post.
June 10, 2022
The staff is very friendly. The prep nurse (name removed) , to the doctor and his team in surgery and finally (names removed) in recovery. All were friendly. Made me feel relaxed. I am extremely pleased with how I was treated.
June 09, 2022
I have been a patient of Dr. Neal Shindel since 1998, when I was hospitalized a week at PIH for acute hemorrhagic colitis, and he still is my gastroenterologist who still does my colonoscopies.
June 08, 2022
Staff was very nice and experienced. Made me feel very comfortable.
June 08, 2022
I feel very confident with Dr Shindel because he is extremely knowledgeable and has a lot of experience.....he listens to your concerns and finds a solution to remedy them.....His staff at the GI center is remarkably efficient and kind....a WONDERFUL combination??I felt very grateful to have my procedures done by Dr Shindel and his team..... (PHI removed)
June 07, 2022
They are the best set of nurses Respectful Caring Attentive Dedicated I did not even bruise from blood transfusion a miracle
June 06, 2022
Dr. Shindel was always very pleasant to speak to, and he always provides me with everything that I need to know about my experience that I've had, and I really thank him very much for that. Thank you. Bye.
June 06, 2022
Waiting time is too long. Need organize front desk office workers.
June 03, 2022
This service was excellent. Thank you very much.
June 03, 2022
I had a Colonoscopy, yes I would recommend him to people who need a Colonoscopy.
June 03, 2022
Very friendly staff
June 02, 2022
Dr . Shindel was great and all the staff in the office. Both my wife and myself have seen Dr. Shindel before.
June 02, 2022
Great experience
June 01, 2022
Courteous staff from check-in to discharge. Professional.
June 01, 2022
Excellent service
June 01, 2022
Everyone was very nice and polite thank you for your service
May 31, 2022
Dr. Shindel has been my doctor for over 20 years and continues to be one of the finest doctors I've known. I hope he is able to continue to be my doctor for many years to come. Thank you.
May 31, 2022
Yes, I like my doctor very, very much. He'd the best that there's ever is, and I really care for him a lot. Bye.
May 27, 2022
All staff members made me feel comfortable and were extremely nice and informative
May 27, 2022
Pleasant experience for a first timer. Thanks.
May 26, 2022
Upon starting my IV I don't hold the tech responsible for not finding the vain on my right arm, though did find one on my left arm , all good !!
May 26, 2022
Very good experience.
May 24, 2022
Not much
May 24, 2022
The doctor was excellent. However, your ability to communicate with his office, which horrible, your phone system is completely out of date and very badly programed.
May 23, 2022
The nurses were made me feel very comfortable and were very informative to the questions I asked . The whole experience wasn't as bad as I thought because everybody was so nice Thank you (PHI removed)
May 20, 2022
Everyone one very courteous. No complaints
May 19, 2022
the office staff was very kind and eased any tensions i had during my visit. also they kept checking if i needed anything. the doctor and assistants in the procedure room were also very kind and doctor explained everything that was going to happen and why the screening is a good thing. please pass a big thank you for me to the team that was working there on morning of 5/19!
May 19, 2022
I would like to add a few more comments about my history. So that's all I want to say to the right person. So they could note it down because sometimes we blank out and we don't say anything to the doctor as we should. Thank you. Goodbye.
May 19, 2022
I was very pleased with the doctor. The first time I had been to him and I was impressed.
May 17, 2022
I did a mistake. I... with the first conversation, you started asking me questions. I pressed a 1 and then 1. And I wanted to put 4 and 4. So if you could change that, I'd appreciate it.
May 17, 2022
This department is excellent top to bottom. Starting with the staff member that calls to explain the procedure (Navigator) (name removed) the check in staff the day of (name removed) to the nurse who gets you settled in and prepared (name removed) to the staff inside the procedure room (name removed) the anesthesiologist who I have forgotten his name, to Dr. Shindell and his right hand gal (namr removed) and the sweet gal who was in recovery who I have also forgotten her name to the sweet gal who wheeled me out. All of them were very professional, kind and willing to help with anything you would need. They make an uncomfortable situation very comfortable. Thank you all. Keep up the outstanding work. (PHI removed)
May 17, 2022
This was my 4th procedure over the past 10 yrs. Each time everything went great. Cannot say enough how well I have been treated by all staff involved for these procedures. Kudos to all!
May 16, 2022
The entire staff was excellent, professionalism, excellent, Top Notch. Best care. Would not would recommend doctor to,to all my family. Thank you for everything. That you do.
May 13, 2022
All the staff at the clinic were very courteous and professional. The RN staff that cared for me pre-op and post-op were EXCELLENT. They explained everything and were consistent with education. Very kind.
May 13, 2022
Streamline
May 13, 2022
Dr. was a wonderful anesthesiologist who discussed my possible allergic reaction and took time talk about his approach.
May 13, 2022
EVERYONE was so kind. ??
May 12, 2022
Everyone, from the front desk to all the nurses and technicians I had contact with that day, were courteous and professional. When it comes to our health, it really puts a person at ease to be treated the way we are at PIH. You are an amazing group of people, Thanks!
May 12, 2022
This was my first colonoscopy so I went into it with a little dread. I have never met such a nice set of nurses, doctors and staff. From start to finish this was a wonderful experience.
May 11, 2022
The doctor, nurses, and all other employees are wonderful.
May 11, 2022
I am very happy with the whole process that DR. SHINDEL and his team accomplished, they are very professional teams in every single aspect, thanks to every one of them.
May 10, 2022
Yes, Dr. Neal is very very educated person. Very knowledge, very attentive and also listen carefully to the patient. Definitely. It's one of the best (INAUDIBLE) urologist. I met. Thank you.
May 10, 2022
Excellent service by a superior Doctor.
May 09, 2022
Doctor is an expertise on the nurses, couldn't have been better. However, awaits of over an hour and a half in the waiting room. I thought it was a bit, excessive. Everything else was absolutely fantastic.
May 09, 2022
Keep doing what your doing. Great team work
May 09, 2022
Dr. Neal Shindel took time to listen to my concerns, answer my questions, and explain about the procedures. He made me feel safe and secure under his care! He's a phenomenal doctor!
May 09, 2022
I was very relieved by what he told me and I trust him completely ! He explained things in a clear manner which I could understand. I'm very happy to have him as my doctor!
May 05, 2022
Definitely a true professional. And he loves what he does.
May 04, 2022
The nurses and doctors were excellent! They all cared about what I had to say and comforted me before and after the procedure.
May 04, 2022
I had an early appointment, before the start of business hours. I had gotten lost, went to the wrong building. There was no way to contact the office staff, I tried many times, the office staff were obviously at the GI lab desk recieving the colonoscopy patients, there should be a direct line available to the patients to inform the staff when we are running late.....or that we are lost, like myself, atleast on the day of the procedure.
May 03, 2022
Yeah, it was very professional and he handled it really well, and I'm totally satisfied the services I get from Dr. Shindel and I will appreciate the - their staffs, the way they handled, very punctual and extremely well. Thank you.
May 02, 2022
Everything was top notch! From scheduling my initial appointment (the scheduling assistant was great) to going in to have the procedure. The staff was accommodating, attentive and caring. My only problem....I received a call after my colonoscopy from the doctor's office asking to call at my earliest convenience. I wasn't too concerned since the nurse already informed me of some of the results. However, It took almost a week for me to get through to the doctor's office (after leaving several messages). After trying several times to get through and not receiving a call back, you kind of worry (yes, I know if it was urgent, I [hopefully] would have received a call back in a timely manner). It was just a tad unnerving. After holding the last time for about a 1/2 hour, the answering staff provided me with an update. Thankfully, I didn't get upset when she finally answered (I just commented that you guys are busy...which she acknowledged). I realize medical staff/offices are very busy, but hopefully you understand the situation from my point of view. Will I be going back with this practice...most definitely! Will I refer to any family/friends...most definitely! As a side note...I did request a "call back" when prompted; at that time I provided a cell phone number.
May 02, 2022
I thought it wasn't appropriate not appropriate. What's the word I want to use there? I thought getting there 2 hours early was not needed for my procedure necessary. Thank you.
May 02, 2022
I didn't see the doctor until an hour after my appointment time. Also, the office was extremely cold.
May 02, 2022
My experience with the staff and physician was truly outstanding. Care for me personally and medically was excellent! I can't overstate how pleased my experience was.
May 02, 2022
Excellent customer service by all staff and medical team. Everyone made you feel very comfortable during process.
May 02, 2022
PIH provided the best possible experience for this procedure. The doctors and nurses were kind, caring and efficient. I would highly recommend PIH to everyone!
April 29, 2022
The staff in this unit is wonderful. I was treated very well and with respect. The staff was so nice it almost made my colonoscopy fun! ALMOST! Dr. Shindel was very nice and professional as always.
April 27, 2022
Excellent care by Dr Shindel, nurses & administrative personnel. Well organized and very helpful & nice.
April 27, 2022
I was very happy with the service. All the staff was very nice. Nobody likes to have this procedure done but everybody makes you feel comfortable and save and that helps a lot. At least for me.
April 26, 2022
The office staff was very good and especially the support staff., the nurses, the people to help me through it. They were excellent, very good and I would definitely go back to them.
April 25, 2022
Treatment, knowledge and patience from the nurses, anesthesiologist and doctor was absolutely fantastic.
April 22, 2022
Everyone there was very nice and made the experience as comfortable as possible. It went well and pretty much on time.
April 22, 2022
Was ok but only had bad experience when the nurse was trying to put the IV in my arm tried several time and another nurse came and tried and finally had to insert the IV in another spot was pain full it hurt next day my arm was very bruise but other than that was ok
April 20, 2022
All the staff that assisted in the procedure were wonderful. The doctor came in within 5 minutes before the procedure. Never met the man. Just let me know that about what I sign and if they have to take a biopsy, and what it could cause as far as death or whatever could happen to me to have this procedure. I never met the doctor before but was not impressed with his procedure on introducing himself to a new patient.
April 20, 2022
I would have appreciated it if my vaccinated & masked wife could have waited for me in their waiting room.
April 19, 2022
Everything was good with the providers. But once again. Your parking is a mess. There's a lot of people that don't understand how to pay to get out. And once again, was in line with about 10 cars, having to wait because nobody knew what to do. It's a little ridiculous. I understand you're making money at it, but it's one real pain. And almost a reason to move from the medical plan to someplace else. That cares about your time with the parking.
April 19, 2022
Staff attentive nurse very thorough asking questions. Dr. Shindel Sr. Is the best!
April 18, 2022
I was on time for my appointment at 2:15, but I wasn't called in until 3:05. When I asked the receptionist about 2:45 when I would be seen, her response, "Oh, Dr. Shindel always runs late." Yet, when you make an appointment you're told to be on time. If this doctor always runs late, then appointments should be scheduled accordingly. The friend who drove me there and had a PT appointment later on, had to cancel her appointment. At this point, I'm glad that I don't have a follow-up appointment with Dr. Shindel.
April 18, 2022
Top notch care.
April 15, 2022
Dr. Shindel and his staff were FANTASTIC! Professional, courteous, and ever so kind. I couldn't have asked for my experience to be any better. Dr. Shindel is amazing.Thank you sir and staff for my experience.
April 15, 2022
The nursing staff were fantastic during my pre-op leading up to my procedure. They made me feel comfortable and at ease while I waited. Nurse (name removed) really made me feel at home, and provided a pleasant and professional bedside manner. She, along with the rest of the staff, created an environment of peace, harmony, and relaxation.
April 14, 2022
Excellent experience.
April 14, 2022
My wife and I were both attended with In a week . We both were treated Great Thank you.
April 14, 2022
Everyone was so nice and polite and caring
April 12, 2022
I really like Dr. Shindel. He was extremely professional and very knowledgeable. So I was very happy to be able to see him.
April 12, 2022
My nurse, (name removed) made my experience so positive. She was caring, knowledgeable and had great bedside manner.
April 08, 2022
He had explained things good enough concerning my colonoscopy check up. Very consistent and courteous.
April 08, 2022
It was good. Thank you
April 07, 2022
friendly staff, very satisfied
April 07, 2022
In and out before I knew what happened.
April 07, 2022
As my gastroenterologist, I couldn't be more pleased with his care! He has taken very good care of me for several years.
April 06, 2022
Even though I don't like to go to the doctor/hospital the experience at PIH and with doctor Shindel was a pleasant journey.
April 06, 2022
Everyone was patience and kind with me.
April 05, 2022
Everything was good for my husband. Thank you.
April 05, 2022
The Doctor and all the staff were very nice. I Love PIH
April 04, 2022
I never had the procedure done. So that's why I answered in a negative 'cause nothing was ever done. And his name is Shindel, not Shindol.
April 04, 2022
They made me... they made me wait too long. If I have an appointment by 2 something, I wait almost hour and a half to see the doctor.
April 04, 2022
Calm and responsive, very professional
April 04, 2022
Dr. Shindel listened intently to my concerns. He thoroughly explained my options for treatment and answered all of my questions. Dr. Shindel is a caring and compassionate doctor whom I would recommend highly.
April 04, 2022
the doctor and his staff were so kind and patient in the whole process from checking in to prep and procedure. I appreciate their professionalism and kindness!
April 04, 2022
My only concern is that I was told to be there by 0920 check in for my scheduled procedure at 1120. I checked in at approximately 0930, at 1100 I asked the front desk if I would be seen soon, I was advised that I was on the "list" to be seen. Approximately 5 minutes later I was advised by the front desk that Dr Shindel was running approximately 40 minutes late. It would have been helpful if the front desk would have advised me that Dr Shindel was running late, I understand things happen. Once I was in, the nurses were great and the procedure went smoothly, thank you to the nurses and Dr Shindel!
April 01, 2022
The nurses and staff are amazing Extremely respectful and courteous
April 01, 2022
Everything with Dr. Shindel's office/scheduling was very good. I cannot say the same for the pharmacy in that building, however. I was told colonoscopy patients are required to use that pharmacy. This is very inconvenient. I work normal business hours M-F, 8a-5p & live out of the area. The pharmacy is not open on weekends or even Sat. Their hours are 9a-5p means I cannot pick up the bowel prep Rx before or after my work hours. I had to miss work just to go get the Rx one morning - wait outside till they opened at 9am - not even 8am! Directions say to contact the pharmacy 2 wks prior to appt if you have not heard from them. I called several times during business hours. Either no answer; they ask you to hold for a long time; I believe the pharmacist answers "hello?" w/o identifying you've reached the pharmacy. He cannot help w/ANYTHING. He asks you to "call back another time; can you call back later?; Cheryl not here." Really? I finally reached (name removed) about a week out & she confirmed the Rx was ready. Then when I arrived to pick it up, the wrong bowel prep was ready! Date of my procedure and instructions were wrong. That pharmacy has problems; shouldn't be required to use them. What's wrong with CVS? I was told using that Whittier pharmacy is required so instructions are not wrong or different from what your dr prescribes - but that pharmacy was wrong on so many levels. Unprofessional. Seem to be overworked/overwhelmed. 5 years ago, I was required to use the pharmacy in the newer, high-rise medical building behind the hospital. They are inconvenient, as well, w/only M-F, 9a-5p hours, but at least they answer the phone professionally, can help you, and my Rx was correct upon going to pick it up! I would respectfully ask that you consider using a different pharmacy, or allowing people to use their regular pharmacies for convenience and accuracy. Thank you!
April 01, 2022
The day of the procedure all well except the check out. I take it that they no longer want family members to be called into the recovery area. My family members thought that they would be called to the area and go with me to our car. What happened was they were called and told to be ready outside and wait for me to come down. The staff that called my family was what we feel not professional. Not clear to what was going on. Then telling me that my family does not understand what was to happen next. (word removed) I did not know what was going on? I feel this should have been made clearer at check in. Just tell people what is going on,
April 01, 2022
The nurses made me feel very comfortable. Especially my nurse at my recovery. She took time to explain everything to me. Thank you
March 31, 2022
Very nice. Not much time with Neal... I think I was his last patient of the day. Short but focused, and I had no questions. Love the fact that I was able to make an appointment the day I called & it was scheduled to occur in two weeks!
March 30, 2022
I have always been happy with the care I received from Dr. Shindel.
March 29, 2022
A colonoscopy is never a pleasant experience, especially the preparation and waiting for the appointed time for the procedure. Even with all my angst, the staff and doctors conducted themselves with kindness and compassion, and all in an extremely professional manner. I want to especially thank the nurses that helped me prep for the procedure and during my numerous trips to the restroom. Also, I want to thank my doctor, Dr. Neal Shindel, the attending anesthesiologist and their OR staff for a job well done! Thank you!
March 29, 2022
Every single nurse that helped me was courteous, kind, and helpful. The anesthesiologist and doctor were great!
March 28, 2022
Everyone there made my experience very welcoming it was perfect.
March 28, 2022
All went well and I felt comfortable with staff doing my procedure, made me relax and not worry. Negative thing was the delay in starting. I got there at 9:55am for 10:00am appt didn't get called on to go back until noon, they were running about 2 hours behind. Poor guys must have been working really hard to keep up.
March 25, 2022
The Dr was running late someone should have advised the patients
March 25, 2022
Every single staff member from initial encounter to being wheeled out to my daughter's car after procedure were kind, thoughtful and considerate. I appreciate each and every care giver and wish them all well.
March 24, 2022
Nothing but praise . everybody tried to make me feel comfortable and were very caring. Thank you all so very much.
March 24, 2022
A skilled physician!!
March 23, 2022
Great teamwork! Awesome staff and care for the patient.
March 21, 2022
I was amazed how professional nurse (name removed) was at preparing me and help me dispel any concerns I may have had before the procedure. Thank you
March 18, 2022
I thought the experience was very good, professionally and comfortably from the minute I walked through the door until I left that building. Everyone was very nice, very kind, very just attentive again, professionally and just everybody was great. The person that - the lady that helped me, her name was (name removed), I think was really nice, and then the lady that greeted me as I walked in after the register. The nurse, I am assuming whoever check me in, amazing. Every single one of those staff members was great and very happy that I belong to this group. Thank you so much.
March 18, 2022
Put me at ease and someone to be trusted. Pointed out that something that should have been in bold. Good experience in spite of the outcome.,. Wonder staff and especially the doctor.
March 17, 2022
(names removed) are very profecionals and also the Nurses very nice thanks PIH GREAT SERVICE..BLESSINGS.
March 17, 2022
Yes, after the procedure I was getting dressed and I didn't realize that I was still under anesthetic and unstable and I bent over to do my shoes and I fell over, and the nurse maybe should have stayed with me or something. She was right outside the curtains, but she didn't, you know anyway, I didn't realize to call her and I did fall over, so that's it.
March 17, 2022
All of the staff that worked with me on the day of my colonoscopy were very kind, very professional and very friendly. I don't remember everybody's name, but there was (names removed). and the young man who discharged me and the nurse who helped me get dressed. Everybody was really good and made the experience almost pleasant if you can consider a colonoscopy pleasant.
March 17, 2022
The nursing staff (from checking in, to surgery prep, to post op) is "top notch". (name removed) was assigned to me and was friendly and went above and beyond to make me feel comfortable. ;-)
March 16, 2022
It was a great experience and I love Dr. Shindel. Thank you.
March 16, 2022
The staff and doctors at this facility were beyond exceptional!!!
March 15, 2022
Everyone one that I interacted with gave me such excellent care thank you so much! ??
March 11, 2022
On the day of my procedure, everyone on the staff or anyone that working hospital that I, I came in contact with was very friendly and very informative, very patient, very kind, very efficient and I appreciate that from everyone there.
March 11, 2022
Thanks for the care and courtesy shown by all parties. The only problem I had was I received an email from a supervisor when I informed the hospital about a study I am enrolled in called Blue- C about her concern for me giving out my information. I appreciated that but I emailed her the information I had and the nursing supervisor did not get back to me about her concerns though I emailed her several times.
March 11, 2022
Very professional staff and exceptional Service. Always a good experience at PIH.
March 10, 2022
Doc Shindel is one of a kind. He is the very best and I trust him completely After leaving his consultation there are no questions to ask. He covers everything.
March 10, 2022
It took a long time (several weeks) to get an appointment and the earliest time was 5:00 pm with Dr. Neal Shindel. That seemed late but that's okay because I wasn't sick.
March 10, 2022
Wait times to long.
March 10, 2022
The facility was clean, staff friendly, approachable and medical team knowledgeable. I appreciated the staff helping ease my anxiety, at the very moment I walked in.
March 10, 2022
I found the staff and doctors very helpful in getting me ready for my procedure. And the doctor and antithesis informed me of the procedure in way I can understand. Recovery nurses were very concern and helpful. Thank you all.
March 09, 2022
Well this was a colonoscopy and the only thing I can complain about is the stuff you have to drink before the procedure if they can change that to a pill form that would be great but other than that everything was great
March 09, 2022
Besides Dr Shindel....I had about 7 staff members help me from registration, admitting, prep, surgery prep and recovery. I was so pleased that everyone seemed to love their jobs and help me with all my needs. They were all so pleasant and friendly.(names removed) and the recovery nurse (I forgot her name but she helped dress me) were all fantastic.
March 04, 2022
The staff, and the nurses were exceptionally kind, attentive, good, and efficient. All three nurses and the lady that brought me dawn to the parking lot made a difference. They went above and beyond the call of duty. Definitely a very friendly atmosphere. I had a very good experience. Thank you!
March 03, 2022
Thankyou for listening and easing my fears from a previous experience at another medical facility. (Not PIH )
March 03, 2022
Excellent service by the doctor, nurses and staff!!!
March 01, 2022
Kind of an emergency visit. Dr stayed way overtime to see me. Scheduled a procedure for the next day even tho he had a full schedule. I really appreciate his dedication to to his patients.
February 25, 2022
Everyone was very nice from the check in area to the nurse that prepped me to the doctor and assistant.. post recovery nurses. Excellent bed side manners. Made me feel at ease. They explained everything so well of everything I was going to experience. Pleasant experience.
February 25, 2022
Kind, efficient staff and a medical team that runs like clockwork.
February 24, 2022
The process was smooth. The staff was professional, but I don't think I met my performing surgeon because I was sedated at the time. But overall experience was very professional and everything went well. Thank you.
February 24, 2022
Everyone from the initial phone call to schedule the appt to the employee who took me down to my car after the procedure were courteous and pleasant.
February 24, 2022
Reaching the office by phone is always a challenge to get an appointment with the specialty doctors.
February 23, 2022
That I really liked the care at the hospital in that process that they gave me, everything was good, the doctor's office, the nurses, I liked everything. I can recommend someone, thank you.
February 18, 2022
Excellent patient care, wonderful and professional staff
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