Nhordia Torres NP-C

I appreciate the time Dr. Torres spent with me. She truly took her time to explain the steps I need to take to continue my health journey

Yes, regarding Ms. Torres, she was very, very professional. She answered questions. She provided so much information that was necessary for me, explained in detail, and gave me some examples of what I need to do. And she was great. I felt welcome. First time I've seen her. Usually I see Dr. (name removed), but she was out, so I had to see the nurse practitioner, and she was great. I was really, really happy and pleased. Very good, very professional. She's a definite asset to your practice. Thank you.

She was extremely informative and helpful.

Nhordia is fantastic. I plan on seeing her every time that I need to visit!

What was done really well was the wait time and the follow-up with getting a call for my results was below average customer service by the medical assistant. I believe her name is (name removed). She provided misinformation. She was not respectful towards my questions. I did ask to speak to the office supervisor, which I spoke to, which she was very kind. But the follow-up to the results were below average to, I believe, any patient standards. Misinformation was provided to me. I can go more in detail if you would like ?

She gave me great ideas to help manage my problems. Very good experience and she was very kind.

My visit with NP Torres was a pleasant experience. I was only in for a TB test so the visit was brief. She was thorough, professional and available for any other issues I may have had a question on.

My first time at this facility was very helpful, courteous, and prompt..Happy to revisit..thank you

Happy with the service

Yeah, with (name removed), you know, he's a good man, good doctor. But the only thing is he scheduled an appointment and I didn't know he was out on, I guess, vacation, but I was expecting him there, but they told me he wasn't there. So I met with a nurse practitioner. So that's the only thing. But of course, you want to speak to your regular doctor. But, you know, she did an okay job. But that's it.

Thank you!

I was able to get an appointment for the next day. There was a short wait time in lobby and a very short wait time in room. Both Dr and assistant were professional and friendly and made you very comfortable during visit

Was a pleasant experience

Everything (experience) was great except the fact that I waited months for this appointment (it was the earliest available....), only to be told I need to go somewhere else to get checked..... Terrible.

Everything went well during my visit to the office and the nurse, I guess she was a, she wasn't a doctor, but she was a nurse or something that saw me. She was great. She was very attentive and real sincere. I really liked her. I can't recall her name. But everybody there was very friendly and it wasn't a long wait and it was close to home. So I want to thank you for that great experience. I look forward to working with them in the future.

I didn't feel heard and I felt like I was being dismissed. I felt like the Dr didn't really hear me out and made a few condescending comments.

More than pleased with Nhordia and all of the front office staff. I did not have an appointment but needed to discuss my issue with the doctor or medical assistant. I had an appoint time less than 2 hours later. Outstanding... and deeply appreciated. Ms Nhordia was exceptional. Thank you PIH from an 89 year old.

Very thorough.nGreat listener

The provider was fine, it was only the intake nurse that was really rude and inconsiderate. So it was just the nurse, and that was the first time ever that that had occurred.

Ms Torres is very very nice! She gives her undivided attention. Always goes out of her way to try to do tests to get to the root of the problem. I have recommended family members to her.

The appointment was a waste of time. I received a referral to make an appointment with a specialist, which is a delay tactic.

everything went fine, your answering service for PIH, can be improved. the office is aways fine

Ms. Torres was great however overall the staff should understand that with older patients -due to mobility issues-it is better to have labs taken at their facility instead of going off site. The offer of taking labs at office would enhance the overall visit and should be mentioned when staff knows that labs have been ordered. In addition, I was told a doctor's visit wouldn't be available until October- which is unfortunate. Not great service to patients.

the office is awesome

Nhordia Torres was kind, professional, knowledgeable and made me feel listened to and safe.

I have been seeing Doctors at this office since the 90s. I love the Drs and nurses at this facility.

Ms. Torres is always very professional and through. I have referred coworkers to her and they are pleased with her as well. She is my daughters Provider as well. Thank you Ms. Torres!

Always an easy and comfortable experience. Always listens to my needs.

Really disliked how concerns are handled, concerns about health must be treated as separate visits and also charged separately. Really disliked that.

I'm still waiting on the answer to the question about the prescription for libido and if we will be doing anything about carpal tunnel in my hands. That's all. Just wasn't sure where we left off. Please answer.

Excellent nurse and doctor's office.

I just wanted to clarify it. The first two questions that I answered with the number two, I prematurely pressed those buttons. I didn't realize there were more options. I meant to press three, maybe even four. My care is very, very good. I'm very happy with my coverage and I do thank you for your time. Thank you.

It was a waste of my time to go there because she was not helpful at all. Dr. (name removed) is my primary doctor and that's the doctor I'm going to see no matter what.

Everyone is always so nice and professional.

Doctor made patient feel as if there was no hope, patient was saying what she felt and if there was a place that she can be referred to but it felt as if doctor did not want to refer maybe because of patients age or disease. Please understand that patients specially older ones go in to see their doctors hoping that they have an answer for wit they are feeling but if they see and feel as if the doctor has no motivation to support patient then patient also gets discouraged.

really happy with my care loved the physician assistant or dr especially with a sensitive problem

a great relief for the professionalism provided.

Dr. Torres was great in every way. The communication that I had we her. I say that was the experience that was great for me .

I went to her with symptoms of shortness of breath and heart pressure while walking and she said I could go straight to the hospital and four days later I'm still in the hospital. So I'm glad that's what she told me to do because obviously it's where I needed to be. Thank you.

The service there is wonderful, that people listen very well and give you good options on your care. My only caveat is it takes a very long time to actually be seen. I made this appointment in February and their first available was in April when I said I was in extreme pain. Other than that, the service once you actually do get in for your appointment is highly recommended.

I really appreciate the time and attention Nhordia as a provider gave me. I didn't feel rushed. I didn't feel less than. I didn't feel patronized. She's amazing. The front staff, I don't know if they're overworked or understaffed, but they always seem pretty bothered when I go and they always seem inconvenienced. So that's always a bummer. My appointment was not scheduled properly, so I had to deal with refunds and miscommunication. But the back office staff was really accommodating. Again, the front office staff just seemed bothered. But that's pretty much standard every time I go. Other than that, I love Dr. Torres, or you know, Nhordia Torres is a PA, and I love Dr. (name removed).

it took months to be seen for a easy physical and the system was down ..did a bare minimum physical...what got me is that they ordered blood work and they have that ability in the same location...I felt like they wanted to do bare minimum and push me along

Wait times to schedule with primary are crazy long. I don't see much of a purpose to having a primary doctor. System is not efficient.

I would like to make this provider my primary, but unfortunately I was told that she cannot be. So that's just my expression of how well I felt this provider did.

NP N Torres was knowledgeable and professional. She listened well and looked at me when I was speaking (instead of looking at her computer screen). I appreciated her feedback in health related areas that I have trepidations. NP Torres gave me advice that helped feel confident. All the staff members that interacted with me were pleasant, courteous and clear with instructions they gave me. It was an excellent experience. Thank you.

Doctor Torres was polite and explanitory.

I just wanted to say that the medical assistant who took my vitals was very kind and compassionate, and nurse practitioner, Noria Torres, was just the perfect fit for me, and was so kind, and compassionate, and caring. I really appreciated her excellent bedside manner. I just thank you for having such wonderful medical personnel.

This provider completely dismissed me when I told her I'd been dealing with pain for 5 years. It took me 5+ years to accept that this pain is not going away and bring it up with a doctor because it's my tailbone and embarrassing. And rather than ask any serious questions I was told not to sit on surfaces that cause the pain. Like I haven't been trying that for the past 5 years.

PIH continues to get hacked, which is an inconvenience for us, the patient, and you never have appointments available in a timely manner.

I felt comfortable with Ms. Torres, and I feel she is a caring knowledgeable medical professional.

As per usual all staff are friendly and kind, the provide is very respectful and tells you everything that you must be informed of in order to keep your health on track. I do my healthy adult check up every year because I feel comfortable and I know that I am treated with respect and dignity.

The lab tech (name removed) was very kind and friendly and I had a good experience

Great and efficient

I would like to be able to follow up with her.

Ms. Torres was extremely good. The only problem I have is that it took a long time to get an appointment. But again, Torres, she was wonderful. Thank you. Have a good day.

Very thorough

I didn't ask all the questions I needed to ask.

Nordic Torres was very nice understanding and listened very well. Very pleasant

Yes, the first question that was asked, I pushed one. It should have been the four because it was all good. That's it.

N. Torres was very friendly and explained everything with great detail. She's quite knowledgeable on the subject.

The nurse was extraordinary. The front desk was excellent. The PA, Dr. Torres, was bothered, annoyed. I'm not sure about my results. I know there was two red lines. She said everything was fine, but I don't agree with that. So I will be calling my doctor for him to explain.

Always caring staff members

The issue that I had on the appointment could have been solved if anyone from the nursing team would contact me like I requested via phone. I went to the appointment, paid the $25 copy, and basically wasted my time because I have no resolution, and it could have been solved via phone, or at least approached via phone if somebody would respond to any of the three calls that I left with the office staff, or the persons who received the message for the nursing staff. Thank you.

I was told Dr. (name removed) had no appts. until April (4 months wait) but I could see Ms. Torres within 2-3 weeks so I made the appt to see her. I was very pleased discussing my issue with her. She is very competent. As of today, 1/7/26, I received referral to see Occupational P.T.

doctor very professional and did a good checkup after a hospital occurrence .

I was very pleased with my visit with Ms. Torres. She addressed all my concerns.

Reception needs to be more courteous, kind, have a smile on their face, and doctors in that office need to spend more time with the patient, be more helpful.

Nhordia Torres is a wonderful person and doctor to have and see me. She's very thorough and she's very kind and she explains everything. The doctors at PIH are very good. The problem is we have to wait so long to get appointments. I asked for an appointment November 17th and I called back. I had to go to urgent care twice because I could not see a doctor. And when I was called, I even called membership services and said, we can't get appointments. It is not the doctor's fault. Something is going wrong in the system that we can't see doctors when we ask for appointments. We have to wait three months. We have to wait two months. And it isn't fair to patients and it isn't fair to doctors because they want to help us. And things, we do not get the help we need it. We don't get the appointments when we want them because of the system, not because of the doctors. Our doctors are way better.

The practitioner was really great with me and my mom and very excellent Dr (name removed) is excellent doctor I thank both of them

Receptionist could be a tad bit more friendly. No smile, no conversation, just name , ok take a seat. Not a great first interaction

Best physical in a long time didn't rush through. Thank you.

It was a terrible experience. She left for lunch without first telling me the results of my X-ray. She also did not send in my prescription to the pharmacy. Obviously her lunch was more important than her patient. I will never make an appointment with her again.

The provider went above and beyond to actively listen, review my blood work, and explain things thoroughly. She took her time explaining ways I can reduce my symptoms. I felt heard, validated, and encouraged.

Nhordia Torres provided excellent care! Not only did she ask about my health, she asked additional questions to get to know me better. I feel she is invested in my care and she encourages me to keep up with preventative care

Except for the wait time in the lobby and Dr office all went well. Normally it's not too bad.

Everyone there is always nice and polite, very respectful.

Yes, Ms. Torres was a good listener. She was kind. She was pleasant. And my experience with Ms. Torres, I am grateful for her time. Thank you.

My only concern during the office visit was the woman at the front desk who checked me in, who basically wore a scowl on her face. She was not friendly. She was not warm or welcoming. She seemed like she wanted to be anywhere but there. But otherwise, all the other staff, the young woman who weighed me and took my vitals and the nurse practitioner, Torres, they were all wonderful, very professional, very warm, very welcoming. It was just the first impression once you enter the door, the first person you see is that woman at the desk who checked me in that was very cold and unfriendly.

Everyone in the office was very professional and friendly.

My doctor is Dr. (name removed). I have not seen him in over a year. He's never available, so I always have to see somebody else.

Dr. Torres is an amazing doctor, definitely answers every question, makes you feel totally heard and understood. Love the service all the way.

Good providers and friendly staff

I was surprised that I had to read guidelines for a physical from a paper on the wall. I was told not to discuss any preexisting conditions with my provider. That's ridiculous. My existing health is affected by my preexisting conditions. In my case, I feel like a recent treatment of HPylori is relevant to share. It's the doctor's job to direct the conversation. Something like "Thank you for sharing. I'll let you know if I see anything concerning related to what you shared'" I'm a retired teacher and I know that sometimes parents bring up lots of issues. I had to learn how to discern what is of importance and how to shorten the conversation. I have to make some insurance decisions soon due to my age. I have been with this group for many years. Never a complaint until now. Seriously considering changing when I qualify for Medicaid.

Had a great experience with my provider. I wasn't too happy with the nurse that took me in to take my vitals. Her name was (name removed) I believe, and her customer service was not great. There was no eye contact, she was very direct and not friendly. No eye contact, at all. When I was done speaking to my provider, she specifically asked to stay so my nurse can give me my papers and I can leave. I waited for about 10 mins just so the nurse can swing the door wide open and plain out tell me to leave, I was shocked and asked if I was getting any paper work, she said no and to exit. I left, but didn't feel right about her approach and attitude.

Dr. Torres was very good with listening to me. This appointment was the appointment I was told to schedule with my primary care physician after a visit to the E.R. Dr. (name removed) was not available until January. I was very pleased with my appointment with Dr. Torres.

Like with the rest of PIH doctors, they are overwhelmed with patients, thus making it very difficult to get an appointment in no less than two months time. PIH definitely needs to hire more doctors to adequately schedule the communities they serve.

All went well. Provider is professional, always courteous, approachable, listens well, understands my concerns, is easy to communicate with, is able to deal with my medical issues effectively and expeditiously.

Very happy with this healthcare facility! Thank you

My doctor is Dr (name removed), but I can never get an appt with her. I have to book months ahead, but if I'm sick I cannot get an appt. I see the PA more than my doctor.

NHORDIA TORRES is always excellent and thorough

Torres, NP provided excellent care. I would definitely recommend family and friends to see her.

Great very nice easy to talk to and help.

Ms. Torres listened and was very comforting. Thank you Ms. Torres.

All my concerns were addressed

Very professional.

Nhordia was attentive, respectful, and made me feel listened to.

The service is excellent. Both Niarda Torres and the intern are very well done, whatever I ask them. Thank you.

Hi, yes, Ms. Nhordia had a young girl that was training to become also a practitioner nurse. She was wonderful, very wonderful. The only thing is I forgot her name, but she was training to be a nurse practitioner and she was very good.

Nordea is fantastic, and I should have pressed all threes. So please, yes, she's wonderful. I've seen her several times. I think she's amazing. Thank you.

I would like to be able to see a doctor went I need and not wait more than two weeks. I think that going to the Emergency can be prevented went you have prevented care

I saw the nurse practitioner (NP) for my annual physical as my primary care had cancelled my appointment due to an absence and the first available was with the NP. The tone from the beginning was a little off. The nurse taking my vitals informed me that per the NPs instructions, I was being reminded of what the purpose of a physical appointment is for and that if I had any issues outside the scope of the physical, it would require a new appointment to address those concerns. I expressed my concern as I wanted to mention my perimenopause symptoms I've been experiencing. The NP came in with a NP student who was shadowing, which I said was okay. After a few minutes of the NP examining me, I brought up my perimenopause concerns and asked for a referral to an OBGYN. Immediately the NP started telling me of the potential financial risks that I could face if my referral was not seen as preventative. I said that I'd never had any issues with my insurance before. She continued to say that some patients claimed that the referral could go into the $1000s in cost to the patient. I told the NP to stop talking about this as it began angering me and to submit the order so that we can move on with the rest of the exam. The rest of the exam went as expected. But that one moment has stuck with me ever since. If a patient brings a medical concern to their medical professional, they shouldn't be discouraged from seeking the medical help and advice they need for their concerns. No doctor or NP should ever discourage a patient from seeking a second opinion or requesting a referral for a specialist. Let the insurance company be the bad guy in the scenario for denying the request. The medical professional shouldn't play that role.