Yuan Zhao NP-C

The doctor was very friendly, informative, and pleasant.

Everything's great, thank you.

Great service again!

Very informative.

She's very thorough and understanding. I like her.

The entire staff was very professional and efficient.

Yes, you guys need to validate the parking because it's too far from Billflower. I drove all the way there and I had to pay parking. (name removed) office, they validate the parking. So that's the issue I have with you guys.

Dr. Zhao is amazing. I love her so much. She's a very, very good doctor. She knows a lot about her field. She's very knowledgeable. She's very caring. And she's just a great doctor. The staff there, they're really nice. They take very good care of you. They're very considerate. They listen to you. And the whole staff and the doctor, they're amazing. Very amazing. I love them. Thank you.

I'm pleased with this specific provider but not PIH overall.

The computer system needs to be updated. Im always getting charged more than my copayment. Other than that everything is good.

When i made appointment I was never told to check in downstairs and that caused me to no see the doc I understand he has a schedule to keep so I was seen by a np and my time is valuable and it was for nothing. I didn't get seen by a doc that I paid for which was 50 dollars and have to go back and be seen by my primary to start over again and take more time off of work and spend more money yes the office did see me but after I was there for half an hour I was late and called and was told I have a 15 min grace period and then told I won't be seen proceeded to leave and was called when in parking lot because of a cancelation to be seen...sorry but nothing was done for me as a.patient I was a new patient ans called the office numerous times that day and never told to check in downstairs

(BLANK)

Yuan Zhao is very thorough in her review of labs. We talk about how I'm feeling and things to look out for. For example; she reviewed my bone density test and how it showed a slight decrease. Not enough that I need to take meds but I am to let her know if I suffer a fracture. We also discuss further care and potential testing. There have been times she has reached out to other doctors for review and sent messages to my Rheumatologist for discusion. She is a breathe of fresh air and appears to care about her patients. It is appreciated. Thank you.

Waited 30 minutes in the room to be seen by provider. Not the first time she "is running behind" Office staff needs to work on themselves.

All the staff act professional and with a little humor at the same time. I never regret coming to my appointments.

Parking is difficult. You need more handicap parking. I am disabled and ended up late due to looking accessible parking. Why do you have disabled parking by a locked door. I am sure that is not ADA compliant.

The experience was excellent. If it wasn't I would definitely be changing doctors.

She is an amazing doctor and shows her concern for my health.

It's always a pleasure to see PA Zhao

I appreciate Yuan's guidance to help reset my health goal after not being able to follow up on appointments earlier this year. Yuan cares for her patients and I was reminded of that when she commented that she was glad that I came back and that the PIH team is here for me.

I can't complain about anything. The service is good. I love the doctors. They treat everything well and (INAUDIBLE).

Great service

Yes, the visit went well. The staff is great. And I'm seeing reasonably quickly. I would definitely recommend this doctor and medical group to my friends and family.

NP Zhao explained everything in detail and also that I could understand it. She gave me a big peace of mind. About 10 minutes after I left the office, she called me on the phone and gave me more information about my condition.

That was very good, helpful, explained things well. Thank you.

Everyone was kind, respectful, and nice, and right to the point. Felt comfortable.

Yes, I was very happy with my appointment. We covered my concerns, and she listened to everything I had to say.

(Name removed) at the front desk was wonderful!

get employees that speak clear and concise English that a person can understand

I am extremely thankful to my provider for helping with all my health concerns.

Unsure about why I had that appointment

The physician and staff are great and I enjoy going. Thank you very much.

Yes, I just wanted to say that the doctor was very clear. She was very nice and I would recommend her. That's all.

My visits with Practitioner Zhao have made me feel cared for. She's thorough when going over my results,asks me questions and truly listens to me.

Very good bedside manners

To begin with, it is a real time to get to make an appointment. I last seen Dr. Zhao, I can't pronounce your name, but the last time I saw this back in August, and after that, I tried reaching her. I could not reach. And so I didn't see her until that tells you how difficult it was to get through. I had to personally drive down to make an appointment. The phone system is loudly, that's an understatement and it happened for years. Okay. Even since the time I want to bellow the end of the department and want to battle. It was still the same. It has been approved. I don't know what it is. It's me more staff on the phone line, but I'm very, very disappointed. So when I said, would I refer someone to this office? No. That office in general just to get through. No.

My only complaint about the office is how long it takes to get them on the phone. It took me one week to get my Rx filled. One time it was 183 minutes before my call could be answered.

I had an excellent visit. She was listened and was very helpful.

Dr. Zhao is really great. I see her at the Bloomfield location. The staff is really fantastic too and very happy with the service. This is (PHI removed).

The doctor was fine. But I started on medicare this month and had told the office a few months back about going to Medicare. Being a diabetic I read everything that is covered and not covered. While now I cannot get my sensor, or prescription without paying because the doctor or staff did not submit the proper paperwork to Medicare or medtronic. So now I will have to pay out of pocket until the office submits the correct paperwork. That is why I would not recommend the office to family or friends. If fact I have been going to pih for over 30 years and have always had the option to go wherever I want for medical and I still do after purchasing plan g. Never thought about transferring to another doctor or company but I am thi nking about it now

I enjoyed my visit with Dr. Zhao. She is knowledgeable and friendly. I do not like your telephone system. It takes forever to get a call back. Also, her staff messed up my prescription several times and it took me more than two weeks to finally get it correct. The doctor had to turn that new prescription in and that is the one that was accepted.

I love Dr. Zhao. She is an amazing doctor! She is such a caring & real doctor who cares for her patients & shows it every time I see her. And her staff is so awesome! Thank you!

Because they only focus on one illness when they have another to worry about. They ask me to exercise when I have knee problems, and I don't ask about this at all. Because I always have to change my diet and that way I'll be healthy. I am 65 years old and I am retired, not because I want to, but because I have been on diets for two years, and that doesn't solve my problem. I need to work. I can't live on what the system helps me with. Please, I would like you to check my knee so I can move. Thank you for your attention to this request. See you later.

Everyone was courteous and professional.

The provider is wonderful, it's great. I would love to see them again. However, your scheduling system is terrible. It takes me two years to get this appointment and I have to walk in to get my appointment done. Can somebody review what happened to your system, please? Thank you. Bye-bye.

Definitely always a great experience - short wait time and friendly staff

All staff and PA are always very friendly and professional!!!

My experience was wonderful and very informative she was very nice she took her time explaining about my disease.....Thank you

Zhao Yuan is a fantastic NP... explains ...and takes time to answer Questions. Very knowledgable....

This was the first time I met Yuan, she was very attentive explained my labs. She advised how to better my results and she answered all my questions. I hope she stays around for a long time I really like the way she explained and advised to better my health.